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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
June 29, 2020
They make it easy I enjoyed the fast and friendly service - and quick and easy communication via texts from Michael Tufano. I was kept in the loop regarding my service I enjoyed the fast and friendly service - and quick and easy communication via texts from Michael Tufano. I was kept in the loop regarding my service and when my car would be ready to pickup. More
by robyn5
Verified CustomerEmployees Worked With
June 28, 2020
Great place for both service and sales. Looking forward to doing more business with them. People are pleasant and helpful. Not much more I can say to doing more business with them. People are pleasant and helpful. Not much more I can say More
by Ricki Bobert
June 28, 2020
Horrible scammy service, will not return. The first time I went, they left my hood open and I found out the hard way driving down the highway... the second ans third time they lied about my service to try a I went, they left my hood open and I found out the hard way driving down the highway... the second ans third time they lied about my service to try and get me to buy or upgrade to additional services. I WILL NOT RETURN. More
by TBURM.LAND
Employees Worked With
she was a woman working is service..
June 27, 2020
Terrific service from extremely knowledgeable staff. Mike Tufano once again executed great customer service skills and communication. I am incredibly impressed each time I go into Chapman with the first Mike Tufano once again executed great customer service skills and communication. I am incredibly impressed each time I go into Chapman with the first class care and treatment he provides me as a customer. MIke kept me updated about the status of my vehicle several times throughout the day. Chapman of Lancaster consistently deals in open and honest terms. As a customer, I feel extremely confident that my vehicle will be returned to me in far better condition than when I dropped it off. More
by hughesjonathan03@gmail.com
Employees Worked With
June 27, 2020
Lancaster is the best parts and service rock, they know all cars not just Fords. I wouldn’t take my car any where else. Sales is great too all cars not just Fords. I wouldn’t take my car any where else. Sales is great too More
by hayfert69
June 27, 2020
Excellence Everybody and everything was done well despite the Virus challenges. Way to Go TEAM! I will be back in the future. Thanks for everything. I apprec Everybody and everything was done well despite the Virus challenges. Way to Go TEAM! I will be back in the future. Thanks for everything. I appreciate it! More
by dsleisey
Employees Worked With
June 27, 2020
I had water problem with my car. I didn’t know where the leak was and sent to the shop and their Water Dr. solved the problem with one visit leak was and sent to the shop and their Water Dr. solved the problem with one visit More
by GJSUF
June 27, 2020
I needed an inspection done and my passenger window did not work. They had to send for the window motor and got all done in a few days. During this virus time that was good. not work. They had to send for the window motor and got all done in a few days. During this virus time that was good. More
by KENFLY99
Employees Worked With
June 27, 2020
My wife and I purchased a vehicle during COVID-19. We were very pleased with how the process went considering all the protocols. The entire staff was great, communication was timely and the process was s were very pleased with how the process went considering all the protocols. The entire staff was great, communication was timely and the process was simple. More
by hector.rivera
Employees Worked With
Other Employees :
My apologies if I missed anyone., Ann Thomas, Tim Keyes
June 27, 2020
I am headed down for the FOURTH time, because you didn’t have the sensor, then it was the wrong size and then it never arrived. have the sensor, then it was the wrong size and then it never arrived. More
by ericsamples0
