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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
June 27, 2020
Great team! They did everything possible for me to get what I wanted. I absolutely love my new F-150. Definitely recommend Chapman Ford of Lancaster to anyone! what I wanted. I absolutely love my new F-150. Definitely recommend Chapman Ford of Lancaster to anyone! More
by jtorresusmc20
Verified Customer
June 24, 2020
My experience! I was early but the car was taken right in. I thought my inspection was late, but it was my Registration and it was taken care of with my Credit card I was early but the car was taken right in. I thought my inspection was late, but it was my Registration and it was taken care of with my Credit card. Everything was checked out but the paper work says Inspection expires in 09/20, does that mean I need to bring it in again? Robert is no longer living so I am still learning about car maintenance. More
by reiff78209
Employees Worked With
Brian, Tori
June 23, 2020
Except for a mistake on the final price, it all went well Place appears to be well run. Physical plant is very attractive. Enjoyed the sales experience - no high pressure tactics. Very good experience with P Place appears to be well run. Physical plant is very attractive. Enjoyed the sales experience - no high pressure tactics. Very good experience with Parts Department More
by norburk
June 22, 2020
Customer Service Mike T. was a great help insuring my car was serviced properly. I appreciate the outstanding job the tech did on recommending a 4 wheel alignment bec Mike T. was a great help insuring my car was serviced properly. I appreciate the outstanding job the tech did on recommending a 4 wheel alignment because my my tires were wearing on the shoulder. Mike kept me informed and even ensured my electric Fusion was charged. Ken More
by KEN_RADER
June 22, 2020
very easy,very smooth seriously,i graduated almost 50 yrs ago,idiotic asking for a 25 word essay. seriously,i graduated almost 50 yrs ago,idiotic asking for a 25 word essa seriously,i graduated almost 50 yrs ago,idiotic asking for a 25 word essay. seriously,i graduated almost 50 yrs ago,idiotic asking for a 25 word essay. More
by rebrom
June 21, 2020
Trustworthy Service Team I appreciate the honest and trustworthy team at Chapman Ford. They treat my vehicle like it was their own. Work completed well and pricing is terrifi I appreciate the honest and trustworthy team at Chapman Ford. They treat my vehicle like it was their own. Work completed well and pricing is terrific! More
by Chuck H
Employees Worked With
Kyle Ackerman
June 19, 2020
Fast. Very friendly and got the work done well in a timely manner. Also, was able to very quickly schedule an appointment same week to have several issues worked on like a recall and faulty tire sensor timely manner. Also, was able to very quickly schedule an appointment same week to have several issues worked on like a recall and faulty tire sensor. More
by SarahSchwacher
Employees Worked With
June 19, 2020
execlent no problems went just as stated. i waited till it was done and it was done when they said it would be verry happy with servuce no problems went just as stated. i waited till it was done and it was done when they said it would be verry happy with servuce More
by jawrtwlk
Employees Worked With
June 17, 2020
Was very pleased with the service Anthony gave me and very pleased withthe benefits that come with the truck and the points process and how you earn them very pleased withthe benefits that come with the truck and the points process and how you earn them More
by rschober
Employees Worked With
L. Anthony Rodriguez
June 15, 2020
Great company to work with, trustworthy and honest! Fantastic communication throughout my service appointment. Would recommend Chapman Ford to anyone. Thank you for fabulous service. Fantastic communication throughout my service appointment. Would recommend Chapman Ford to anyone. Thank you for fabulous service. More
by bkgingrich
Employees Worked With
Kyle Ackerman
