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Chapman Ford Lancaster
Lancaster, PA
1,085 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,085 reviews
June 12, 2020
Professional and simple Everyone was very professional and made the experience very simple - the process went very quickly and the staff got everything completed in record ti Everyone was very professional and made the experience very simple - the process went very quickly and the staff got everything completed in record time. Very much appreciated. More
by MV
Verified Customer
June 11, 2020
fast and reliable. I always like working with Gerald Deshong. He's always very professional and knowledgeable about problems you may be having with your car. Love the ne I always like working with Gerald Deshong. He's always very professional and knowledgeable about problems you may be having with your car. Love the new location and Building. More
by farmer70
June 09, 2020
Fantastic customer service Great, courteous, transparent and informative service. Gerald was very attentive and provided all the answers to my questions. Service technicians wen Great, courteous, transparent and informative service. Gerald was very attentive and provided all the answers to my questions. Service technicians went above and beyond in dealing with Volvo 'message clearing eccentricities'. More
by PJCampbell
Employees Worked With
Gerald in Service - 5 stars
June 08, 2020
quick oil change I needed an oil change on the day I called, they had an opening so they fit me in. They were done faster than promised which allowed me to get back to I needed an oil change on the day I called, they had an opening so they fit me in. They were done faster than promised which allowed me to get back to work faster than I had planned. More
by jkay0
Employees Worked With
June 05, 2020
Simply the Best Best service tech I have ever dealt with. Knowledgable, customer-focused and always does an exceptional job of doing the things that I would ask after Best service tech I have ever dealt with. Knowledgable, customer-focused and always does an exceptional job of doing the things that I would ask after the service before I have to ask him. Thanks Gerry! More
by wmattick
Employees Worked With
June 04, 2020
Good work on my Ford Fusion. Will return for further service in the future next time. Nothing else to say really just trying to hit the 25 word limit. service in the future next time. Nothing else to say really just trying to hit the 25 word limit. More
by slothmode
June 03, 2020
Inspection Took me at appointed time, finished as promised. Did a good job. Did what I told them. Jerry was great to deal with as normal. Took me at appointed time, finished as promised. Did a good job. Did what I told them. Jerry was great to deal with as normal. More
by rhatwater
Employees Worked With
May 26, 2020
everything is done to my car that should be. suggestion: being polite goes a long way,recognizing a customer when first coming in the door with "hello or be right with you, would help!! suggestion: being polite goes a long way,recognizing a customer when first coming in the door with "hello or be right with you, would help!! More
by kay_fletcher2006
Employees Worked With
Tori
May 26, 2020
Husband extremely pleased Due to "stay at home" my husband brought my Escape for service etc. Prior to his going for service he was advised the show room was closed and he woul Due to "stay at home" my husband brought my Escape for service etc. Prior to his going for service he was advised the show room was closed and he would need to wait outside. So, he planned to bring fold up chair, coffee and book to read. The service was excellent, timely and well organized. When he got home he said they deserved a 5 star review. More
by JEN18
Employees Worked With
My husband did not mention names, so this one I can't answer.
May 25, 2020
The cashier is always rude! She is always very short! And makes you feel like she doesn’t trust you. Vehicle was hard to find. Would be nice to be told an area! makes you feel like she doesn’t trust you. Vehicle was hard to find. Would be nice to be told an area! More
by TNTLANDIS
Employees Worked With
Cashier
