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Chapman Ford Lancaster
Lancaster, PA
1,085 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,085 reviews
May 18, 2020
Jerry always goes out of his way to make sure you understand what services are being performed or what needs to be preformed. He always try to get you in for appointment as soon as he can. understand what services are being performed or what needs to be preformed. He always try to get you in for appointment as soon as he can. More
by BARBIES212
Verified CustomerEmployees Worked With
May 18, 2020
Quick, Efficient Service My 2017 F-150 was in for an 8am Saturday appointment. Scheduled was a PA state inspection, oil change and wheel alignment. The truck was in and out by My 2017 F-150 was in for an 8am Saturday appointment. Scheduled was a PA state inspection, oil change and wheel alignment. The truck was in and out by 9:30ish. The tech stopped out and went over the alignment readings and some other stuff with me. Overall, I was very happy with the service. More
by RWEBB2
Employees Worked With
May 18, 2020
I've always had great service at Chapman. My car was done on time and the service department service is outstanding. Sales department was always helpful and took the time to go over all my options. on time and the service department service is outstanding. Sales department was always helpful and took the time to go over all my options. More
by dori.grossman
May 17, 2020
Considering the way we had to purchase this vehicle due to the pandemic, I think everyone was great!! Financing was quick, purchasing was quick, everyone was safely covered due to the virus. to the pandemic, I think everyone was great!! Financing was quick, purchasing was quick, everyone was safely covered due to the virus. More
by Pap102358
May 15, 2020
A Great Experience I was please with the curtesy and professionalism that everyone showed me from the time I dropped off my car right up to the time I picked it up. Than I was please with the curtesy and professionalism that everyone showed me from the time I dropped off my car right up to the time I picked it up. Thank you to the staff at Chapman Ford. More
by smithmarion685
May 15, 2020
Excellent experience! very clean and friendly especially during the pandemic. Everyone willing to help and answer questions. Very organized and kept there word when they said my edge would be done at a cert during the pandemic. Everyone willing to help and answer questions. Very organized and kept there word when they said my edge would be done at a certain time. More
by jdipaolo90
May 13, 2020
Chapman Ford is the best, everyone was nice, respectful, professional and embracing. I was very pleased with how they handled everything and had everything prepared due to this pandemic, I will definitely b professional and embracing. I was very pleased with how they handled everything and had everything prepared due to this pandemic, I will definitely be recommending Chapman to other people... By the way I gave them a 4-5 stars only because my truck was on empty Hahahaha! More
by Jesus Rivera
Employees Worked With
Other Employees :
John Meshey, Kyle Rankin, ZACH HARPIN, Zach Roman, Tim Keyes, Erik Janco, L. Anthony Rodriguez, David Swartz
May 11, 2020
Quick and Easy Service Dropped my F150 off the night before for a Recall and a State Inspection. They called the next morning with an update and again when it was completed. Dropped my F150 off the night before for a Recall and a State Inspection. They called the next morning with an update and again when it was completed. They also allowed me to pay for inspection via a link they texted me. Once they received my payment I told them I couldn't pick up the vehical until after hours and they accommodated my needs. Service and staff were great. More
by btrovato
Employees Worked With
Tori
May 11, 2020
CONSISTENT AND EXCELLENT SERVICE I had my truck in for routine service, state inspection/emissions testing and the experience was exceptional as always. Even with the current state of I had my truck in for routine service, state inspection/emissions testing and the experience was exceptional as always. Even with the current state of affairs, the process was seamless. As always, thank you for the excellent and prompt service! More
by dave
Employees Worked With
May 11, 2020
Very helpful Scott was very helpful in finding the vehicle that we wanted. We were put in a tough spot with the dealerships being closed and our lease expiring. Scott was very helpful in finding the vehicle that we wanted. We were put in a tough spot with the dealerships being closed and our lease expiring. Our car that was ordered was not manufactured before the plant was shut down. As soon as Scott was able to work he found our car for us More
by mtgreiner
