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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
May 26, 2020
Husband extremely pleased Due to "stay at home" my husband brought my Escape for service etc. Prior to his going for service he was advised the show room was closed and he woul Due to "stay at home" my husband brought my Escape for service etc. Prior to his going for service he was advised the show room was closed and he would need to wait outside. So, he planned to bring fold up chair, coffee and book to read. The service was excellent, timely and well organized. When he got home he said they deserved a 5 star review. More
by JEN18
Verified CustomerEmployees Worked With
My husband did not mention names, so this one I can't answer.
May 25, 2020
The cashier is always rude! She is always very short! And makes you feel like she doesn’t trust you. Vehicle was hard to find. Would be nice to be told an area! makes you feel like she doesn’t trust you. Vehicle was hard to find. Would be nice to be told an area! More
by TNTLANDIS
Employees Worked With
Cashier
May 25, 2020
Great experience! Purchasing during the Covid 19 crisis was easier than I thought it would be. Thanks to Scott Greiner and the team who helped in getting all the neces Purchasing during the Covid 19 crisis was easier than I thought it would be. Thanks to Scott Greiner and the team who helped in getting all the necessary financing, paperwork, transfer of title, etc. ready. And, a BIG THANKS to Scott for delivering the vehicle to me. More
by cjsportal
May 25, 2020
Great service and excellent buying experience in uncertain times. I would highly recommend Chapman Ford Lancaster and their sales team. Thank you to everyone who was involved. uncertain times. I would highly recommend Chapman Ford Lancaster and their sales team. Thank you to everyone who was involved. More
by rhoyt78
May 25, 2020
They did a great job in sales. The detail guy missed a bunch when he cleaned my truck for delivery. Overall the truck is good. bunch when he cleaned my truck for delivery. Overall the truck is good. More
by davewagnerlive
May 24, 2020
Service advisor Gerry is very helpful. I presently lease a vehicle and at this time pleased. My take on the dealership is people are rushed through their dealings a vehicle and at this time pleased. My take on the dealership is people are rushed through their dealings More
by cmmsail77@gmail.com
May 22, 2020
Great Team The entire team was very professional throughout the experience. Leslie showed a lot of aplomb in dealing with a slight hiccup with the submission of The entire team was very professional throughout the experience. Leslie showed a lot of aplomb in dealing with a slight hiccup with the submission of the insurance check that had gone to your main address. Problem solved. Very much appreciated the truck being having been washed and the interior cleaned. With the added stress of having to deal with our current circumstance I was more than impressed and appreciated the professionalism from front to back. Thank you. More
by kdmacneil
Employees Worked With
Leslie and Greg
May 21, 2020
Body Shop Your people don't know how to estimate a job. My bill was almost double the estimate. I already responded to an email from the body shop. I compaired Your people don't know how to estimate a job. My bill was almost double the estimate. I already responded to an email from the body shop. I compaired your people getting a contractor to doing work on their home and when they finished their bill would be double their estimate. Sounds like your people need to do some homework. More
by atkins2bch
Employees Worked With
Other Employees :
Kyle Ackerman, Scott McCann
May 20, 2020
2020 Ford Edge I have been very fortunate in my life and am able to buy a new car every three years. Even with the C/V scam going on it was time to trade up. With al I have been very fortunate in my life and am able to buy a new car every three years. Even with the C/V scam going on it was time to trade up. With all the restrictions King Wolf had in place the guys at Chapman made a bad situation go well. Professional and courteous throughout the process. More
by tessnrich
May 20, 2020
great service. received.quick service , scott mccan set me up for a timely appointment.fixed 3 recalls and 1 warrenty job .Servi received.quick service , scott mccan set me up for a timely appointment.fixed 3 recalls and 1 warrenty job .Service department was great. Scott was very professional and very helpful. Thanks again, More
by sherimagyar
Employees Worked With
Scott McCann
