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Chapman Ford Lancaster
Lancaster, PA
1,085 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,085 reviews
May 08, 2020
Sadly Disappointed Took my car back for state inspection - absolutely disappointed - when I made the appointment, I told the dealer I would wait for the car. It was cold Took my car back for state inspection - absolutely disappointed - when I made the appointment, I told the dealer I would wait for the car. It was cold and raining. I was told I could not wait in their waiting area - I had to wait in their drive through garage. Yes, this was during the Covid-19 emergency, but for a 1-hour job, this dealer should have something in place to allow their customer to return wait for a vehicle. Was I supposed to have someone take me home to turn around and immediately return? Is it impossible to maintain 6 feet of social distancing in the waiting area? I was told to wait in the unheated garage, with some employees that were not wearing a mask. I would have taken my care elsewhere for the state inspection. The service was fine. It is just that this dealer has no idea how to take care of customers during the Covid-19 emergency. Go for service at your own risk. Remember you can't walk to a nearby restaurant as they are closed. So be prepared to wait anywhere they feel like telling you to go. More
by gs2
Verified CustomerEmployees Worked With
May 06, 2020
Fast friendly was keep informed at home Very friendly and answered all my question when dropping my car off. Asked how long it will take and they said when would i want to pick it up. They a Very friendly and answered all my question when dropping my car off. Asked how long it will take and they said when would i want to pick it up. They actually called before the time I chose. Told me the price and everything else I asked to be done. More
by jhaldeman01
Employees Worked With
Sold me My car. Not sure of they other people , Scott Greiner
May 05, 2020
Very accommodating. Salesman Zach very polite and friendly. Sales department made sale very easy. I’m from Wilkes-Barre Pa area and found truck on line. After driving to Chapman Ford , a 2 hour drive friendly. Sales department made sale very easy. I’m from Wilkes-Barre Pa area and found truck on line. After driving to Chapman Ford , a 2 hour drive, I was never pressured to buy the truck. I was advised to take my time, look over the truck and decide if it’s the vehicle I want. I will definitely buy from Chapman Ford again. More
by donsrom
May 04, 2020
This has been the nicest group of the most accommodating service people I have met thus far Its a pleasure doing business with them Keep up the good work I kept forgetting to ask about my points service people I have met thus far Its a pleasure doing business with them Keep up the good work I kept forgetting to ask about my points More
by rosielife
Employees Worked With
Tori
May 03, 2020
The sales staff is fantastic! They explained new procedures and options, were clear on service and what was being done. Also, called and texted promptly procedures and options, were clear on service and what was being done. Also, called and texted promptly More
by CHAUSER498
Employees Worked With
Kyle Ackerman
May 01, 2020
Jerry has handled all of my service concerns since I bought my car back in 2009 from this dealership. He explains things in a way that is not condescending and gives me the technicians suggestions in a bought my car back in 2009 from this dealership. He explains things in a way that is not condescending and gives me the technicians suggestions in a way that doesn’t feel like a pressure sell. More
by KBowen
Employees Worked With
May 01, 2020
Chapman Ford has always given me great customer service and a quality vehicle. I would recommend Chapman Ford to all my friends and family members and a quality vehicle. I would recommend Chapman Ford to all my friends and family members More
by angiehoover65
Employees Worked With
April 30, 2020
Glad your open in these BS times My first service since I bought the truck. The job was quick. The price was perfect. Thank you. The requirements for protection were in place to rem My first service since I bought the truck. The job was quick. The price was perfect. Thank you. The requirements for protection were in place to remain open great job. More
by timwagner508
April 28, 2020
Chapman Ford is the best! I dealt with Mike, not Jerry or Kyle this visit and he was great. I was very lucky that my battery died in my garage, not on the road. AAA got my I dealt with Mike, not Jerry or Kyle this visit and he was great. I was very lucky that my battery died in my garage, not on the road. AAA got my car going for me and I dropped it off with Mike. It turned out that I had replaced the battery last May so it was under warranty so there was no charge for a new battery. Mike was very thorough and helpful. This is why I go back to a Ford dealer to take care of my car. Thank you. More
by anncopenhafer
Employees Worked With
April 27, 2020
Very Courteous fast service. Open about issues found with the vehicle. Called and texted when vehicle was ready. Very good communication from the service writer. the vehicle. Called and texted when vehicle was ready. Very good communication from the service writer. More
by donboyer41
Employees Worked With
