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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
April 09, 2020
Mike was amazing from start to finish. Now the price could have been better, but they helped as best as they could with the essential worker discount. Check in and check out done online everything went could have been better, but they helped as best as they could with the essential worker discount. Check in and check out done online everything went smooth. They sent me a video if what was wrong that was cool. More
by sfuchs734
Verified CustomerEmployees Worked With
April 09, 2020
I brought my car for maintenance, oil change, and to fix power door lock and power window. Service was great, on the pricey side though. power door lock and power window. Service was great, on the pricey side though. More
by Irina
April 08, 2020
The service I received on my 2009 Ford Fusion was absolutely wonderful. I was informed as to each step in my service process very promptly and professionally. I am definitely a satisfied customer. absolutely wonderful. I was informed as to each step in my service process very promptly and professionally. I am definitely a satisfied customer. More
by spuddyb2000
Employees Worked With
April 08, 2020
Always great service! They keep you updated through the whole process and everyone is very professional. I’ve been using Chapman in Lancaster and Columbia for many years and will continue to do so. whole process and everyone is very professional. I’ve been using Chapman in Lancaster and Columbia for many years and will continue to do so. More
by KSHEPP9264
Employees Worked With
April 06, 2020
As usual,excellent I'be been dealing with you guys for a very long time, since you were Wolf Ford and everything has always very satisfactory. Keep up the good work !!! I'be been dealing with you guys for a very long time, since you were Wolf Ford and everything has always very satisfactory. Keep up the good work !!! More
by JODAVIN
Employees Worked With
April 04, 2020
Easy and convenient to schedule appointments online. Service department is set up for a quick drop off of the vehicle and there was routine communication during the service. Service department is set up for a quick drop off of the vehicle and there was routine communication during the service. More
by bkgouger
Employees Worked With
Kyle Ackerman
April 04, 2020
Very good service department Kyle kept me well-informed on my trucks progress in these troubling times. I would recommend Chapmen Ford to my friends and family. on my trucks progress in these troubling times. I would recommend Chapmen Ford to my friends and family. More
by Popskug
Employees Worked With
Kyle Ackerman
April 01, 2020
Very accommodating! Kyle was very helpful and took care of me. I am immune compromised and he made sure I was comfortable with the arrangements. It would be nice if you have a video and description of th of me. I am immune compromised and he made sure I was comfortable with the arrangements. It would be nice if you have a video and description of the technicians disinfectant wipe down process for service customers. It would help you garner better viewpoint reviews! Thank you More
by RLAWSON111
April 01, 2020
Experience was great! Very easy to work with. Staff worked hard to present me with fair honest pricing on both my new vehicle and my trade. worked hard to present me with fair honest pricing on both my new vehicle and my trade. More
by kapsises3
March 31, 2020
I was told by the office person that I was was going to be using there shuttle service and when I got to my appointment the gentlemen told me that they were not running that that day so I had to make othe be using there shuttle service and when I got to my appointment the gentlemen told me that they were not running that that day so I had to make other arrangements after I was dropped off then and had to wait for them to come get me More
by LARSMILE05
Employees Worked With
