Chapman Ford Lancaster

Good experience Good work on the car and timely return. Easy to communicate with and efficient. It was also reasonably priced and worked well the insurance company. Good work on the car and timely return. Easy to communicate with and efficient. It was also reasonably priced and worked well the insurance company.. More

Everyone was great even under the current condition and had my car done with in the time given. Hope everyone is well and thank you had my car done with in the time given. Hope everyone is well and thank you More

They took my car in and serviced it, despite the Coronavirus situation and took care of it quickly. Price was reasonable and I felt comfortable with what they did. Coronavirus situation and took care of it quickly. Price was reasonable and I felt comfortable with what they did. More

My experience was great, friendly, polite, prompt service! They actually got us in before our appointment and our oil change and tire rotation was done quicker than we thought! service! They actually got us in before our appointment and our oil change and tire rotation was done quicker than we thought! More

New 2020 Ranger Purchase Was looking to purchase a newer Ford Rangerfor the past year, owned a 2003. Found exactly what I wanted at Chapman of Lancaster on a Sunday afternoon Was looking to purchase a newer Ford Rangerfor the past year, owned a 2003. Found exactly what I wanted at Chapman of Lancaster on a Sunday afternoon. Sent an online request that afternoon for a test drive and was scheduled 2 days later at my convenience. Arriving for the test drive I asked for Morgan who coordinates test drives and was immediately greeted by Zach. Fortunately for me, Zach had purchased a 2019 Ranger recently and he was very knowledgeable about the features, specs, and all the bells and whistles. Trading in the 2003 Ranger would be a big step in technology, but, Zach explained everything in detail. He even helped set up the phone Sync. Taking delivery a couple days later was a snap. Zach described the documents that needed to be signed and I was in and on the road with the new Ranger in less than 65 minutes. That time also included a brush up by Zach on the technology features which can be confusing. Mike Mumma, Business Manager, handled the final documents needed and was very helpful.. Overall, a great experience! More

Jerry very helpful Jerry did a great job and got my car completed and working. i was disappointed that on new car it was the second time my transmition was not working. Jerry did a great job and got my car completed and working. i was disappointed that on new car it was the second time my transmition was not working. it took software adjustment. Ray Horan More

My experiences at Chapman Ford, Lancaster, whether it be obtaining genuine Ford parts, or scheduling Ford service and to have Chapman preforming that service has always been excellent. obtaining genuine Ford parts, or scheduling Ford service and to have Chapman preforming that service has always been excellent. More

Quick I was expecting my state inspection to take much longer. I was in and out in one hour. There are comfortable places to wait. The atmosphere overall is I was expecting my state inspection to take much longer. I was in and out in one hour. There are comfortable places to wait. The atmosphere overall is beautiful and friendly. More

Wow factor Pulling up to a garage door and having it open......wow. Treated immediately by very friendly staff. They knew why I was there and invited me to ma Pulling up to a garage door and having it open......wow. Treated immediately by very friendly staff. They knew why I was there and invited me to make myself at home while they took care of my car. More