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Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,097 reviews
March 10, 2020
a great experience I had a great experience in buying my used CMAX. The runs great so fall very pleased. This is our first visit to Chapman Ford and we found every one p I had a great experience in buying my used CMAX. The runs great so fall very pleased. This is our first visit to Chapman Ford and we found every one pleasant, efficient and helpful and straight forward with no "Dealer Pressure". More
by andrews1
Verified Customer
March 09, 2020
I had a great experience in buying my used Honda Ridgeline. The truck is in great condition. No hidden costs. Pretty straight forward and hassle free transaction. I highly recommend this dealership. Ridgeline. The truck is in great condition. No hidden costs. Pretty straight forward and hassle free transaction. I highly recommend this dealership. More
by sishafqat
Employees Worked With
Other Employees :
Morgan Benjamin, L. Anthony Rodriguez
March 09, 2020
Very satisfied with prompt service The customer service guy was prompt and took care of the appointment promptly. The waiting area was very comfortable and I had time to take care of my The customer service guy was prompt and took care of the appointment promptly. The waiting area was very comfortable and I had time to take care of my business call. More
by Dan
March 09, 2020
Great customer service No issues with scheduling the oil change or the actual work that was completed. All done in a timely manner. Thanks you, Scott and Charlene Hornber No issues with scheduling the oil change or the actual work that was completed. All done in a timely manner. Thanks you, Scott and Charlene Hornberger More
by Chornberger203
Employees Worked With
Kyle Ackerman, Scott McCann
March 09, 2020
First time having my car serviced at Chapman Ford. Each service staff I interacted with were all extremely friendly. The gentleman attending to me was very informative and went above and beyond to address service staff I interacted with were all extremely friendly. The gentleman attending to me was very informative and went above and beyond to address any questions I had. Great experience! More
by sayido427
March 08, 2020
Treated well. Manager was efficient & knowledgeable. We use the same salesperson whenever we purchase a new vehicle. We like all the staff & are happy with the service. All in all shopping with Chapman We use the same salesperson whenever we purchase a new vehicle. We like all the staff & are happy with the service. All in all shopping with Chapman has always been a pleasure & we will continue to patronize them in the future. More
by bschwankl249
Employees Worked With
Other Employees :
I don't know the name of the manager who worked with me.
March 06, 2020
Lino was great to deal with, will recommend. Tim was very helpful also to help with sale and had alot of knowledge. Mike in finance was able to answer my many questions. helpful also to help with sale and had alot of knowledge. Mike in finance was able to answer my many questions. More
by pmcfar9844
March 04, 2020
Service was quick and Mike Tufano did a great job I've bought multiple cars from this dealership and I have nothing but positive things to say about the staff and the service they provide. I've bought multiple cars from this dealership and I have nothing but positive things to say about the staff and the service they provide. More
by kosta05
Employees Worked With
March 03, 2020
Kyle was friendly and made sure to explain everything that was done and needed after the service. It was very much no pressure but took time to make sure I understood everything. that was done and needed after the service. It was very much no pressure but took time to make sure I understood everything. More
by Nicole
Employees Worked With
Kyle Ackerman
March 02, 2020
Car Inspection I have always in the past been pleased with the service here. The drop off was good however when I picked up I was taken directly to pay the bill wit I have always in the past been pleased with the service here. The drop off was good however when I picked up I was taken directly to pay the bill with nothing really being said to me (Kyle was not there at the time) No one told me where in the lot I could find my car (which is usually brought to me) so I used my key fob to find my very common color car. So when I finally found it, the car next to mine was so close I could hardly get in. When I was able to squeeze in I couldn't get my knees past the steering wheel due to the seat being too far forward. Lets just say I was a little frustrated and disappointed. More
by hmccurdy1825
