Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,133 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,133 reviews
January 27, 2020
Was disappointed, bcuz I got a wheel alignment and was not inform that my tires are kno good I just purchase the vehicle there in october , i got the car inspected at bmw ..... no stars arthur Mitch not inform that my tires are kno good I just purchase the vehicle there in october , i got the car inspected at bmw ..... no stars arthur Mitchell More
by stargod2
Verified CustomerEmployees Worked With
Forgot her name , Scott McCann
January 27, 2020
Routine Maintenance - No Surprises Everything went as expected - 15,000 mile service on our 2018 Explorer. Really like the new text communication option and the new payment option. Pick Everything went as expected - 15,000 mile service on our 2018 Explorer. Really like the new text communication option and the new payment option. Pick up and checkout was very quick. Thanks! More
by gewgolf
Employees Worked With
January 27, 2020
I have been going to Chapman Ford Lancaster for the past 7 years. I get great service every time and the employees are very friendly 7 years. I get great service every time and the employees are very friendly More
by angiehoover65
January 27, 2020
Paid for the works package and it includes a tire rotation which did not happen. I will have to return and have it completed on another day. rotation which did not happen. I will have to return and have it completed on another day. More
by hempland3750
Employees Worked With
January 27, 2020
Did not waste my time I found vehicle online and asked the salesperson to have paperwork ready for me. He did. I was in and out of the dealership quickly. I found vehicle online and asked the salesperson to have paperwork ready for me. He did. I was in and out of the dealership quickly. More
by Dwayne
January 27, 2020
PA State Inspection oil change and front end alinement The service staff was excellent. They were kind and very knowledgable. The service man who dealt with me was incredibly nice and explained every thi The service staff was excellent. They were kind and very knowledgable. The service man who dealt with me was incredibly nice and explained every thing. It was a pleasurable experience. I look forward to my next encounter with the staff, More
by mit841990
Employees Worked With
January 26, 2020
Oil Change and Tire Rotation Chapman is customer first, I used their QuickLane service which doesn't require an appointment, and was in/out in less than 60-mins. Plus, the Parts D Chapman is customer first, I used their QuickLane service which doesn't require an appointment, and was in/out in less than 60-mins. Plus, the Parts Desk was able to assist me with a quick change of a battery in my key fob. Great experience, as always! More
by PATERJA
Employees Worked With
January 24, 2020
repair of the frontend They had to repair the driver side front end. got it done before they said it would be done. Nice people to work with. liked the video they test me. They had to repair the driver side front end. got it done before they said it would be done. Nice people to work with. liked the video they test me. More
by RICK79308
Employees Worked With
Kyle Ackerman
January 24, 2020
Ronny was great to work with. He did not rush me in my decision and was very polite and professional. I will go back to Chapman Ford of Lancaster (Manheim Pike) for my next vehicle If he is still there. decision and was very polite and professional. I will go back to Chapman Ford of Lancaster (Manheim Pike) for my next vehicle If he is still there. More
by Acromley4
Employees Worked With
Ronny Gomez
January 24, 2020
Salesman were very customer service friendly, honest and and most important, NOT pushy about our purchase. A positive experience for our first time at Chapman Ford. and most important, NOT pushy about our purchase. A positive experience for our first time at Chapman Ford. More
by shannonkreider1
