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Chapman Ford Lancaster
Lancaster, PA
1,096 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,096 reviews
November 22, 2019
Overall Good Experience Everyone was knowledgeable and made a smooth transition from my previous lease to my new lease. I have been doing business with Chapman Ford Lancaste Everyone was knowledgeable and made a smooth transition from my previous lease to my new lease. I have been doing business with Chapman Ford Lancaster for close to a decade, I won't lie there have been some MINOR hiccups, but you'll have that dealing with anyone. Overall I would recommend and I plan on returning. More
by michaeljmilisock
Verified Customer
November 22, 2019
Excellent! The service department was easy to deal with, took care of everything and made getting work done on my truck easy. We have always had wonderful servi The service department was easy to deal with, took care of everything and made getting work done on my truck easy. We have always had wonderful service from Chapman Ford. Thank you. More
by Ewinkle
Employees Worked With
Scott Greiner
November 19, 2019
Bad experience The new location is difficult to enter and to move around in, too busy. They can never find my company vehicle in their records, even though it's been The new location is difficult to enter and to move around in, too busy. They can never find my company vehicle in their records, even though it's been there many times. The price to do my last repairs was horrendous. I don't like taking my work vehicle there and would never have them work on my personal vehicle. More
by TGroody
Employees Worked With
Kyle Ackerman
November 18, 2019
Working with Ronny at Chapman was great. I love my car and the process was painless and easy! I would definitely recommend anyone to go to Chapman. and the process was painless and easy! I would definitely recommend anyone to go to Chapman. More
by KelsKalt
November 18, 2019
Great service and communication The communication throughout my service appointment far exceeded my expectations. Kyle helped me update my information in my account and ensured that The communication throughout my service appointment far exceeded my expectations. Kyle helped me update my information in my account and ensured that I could use My Ford Pass points toward my service/inspection appointment that day. He also kept me informed regarding the status of my vehicle as I waited. I'll definitely continue to bring my Explorer to Chapman in Lancaster! More
by alisonkundratic
Employees Worked With
Kyle Ackerman
November 18, 2019
Inspections and Emissions I scheduled an appointment, online, to drop my car off for inspection and emission at 8am. I was asked when I would need the car and I said "no later I scheduled an appointment, online, to drop my car off for inspection and emission at 8am. I was asked when I would need the car and I said "no later than 2" thinking there's no way they will use all 6 hours, but didn't want to necessarily rush the service crew. Well, 2:00 came and went and it hadn't even gone through the inspection process yet. I called at 2:15 and talked with Beth, who was great throughout the whole process, and told her I needed the car no later than 3:00 and thought that was "fair to ask". Eventually my car was ready by 2:35pm, so it worked out, but next time I know to say have it done ASAP otherwise I will be without a car for the entire day. Unfortunately, I lease the vehicle from Chapman so I can't take it anywhere else. More
by sjteale121
Employees Worked With
Beth Shearer
November 15, 2019
Prompt, courteous service. Kyle Ackerman treated me courteously when I arrived for my appointment. He kept me informed as to the progress of the work on my Edge. The service was Kyle Ackerman treated me courteously when I arrived for my appointment. He kept me informed as to the progress of the work on my Edge. The service was done promptly and my vehicle was returned to me as I would expect it to be. Very satisfied,! More
by sofiecocokiss
Employees Worked With
Kyle Ackerman
November 12, 2019
Complete I feel that I received a complete service. I was pleased how the whole service was handled from start to finish. And know I will receive the same on m I feel that I received a complete service. I was pleased how the whole service was handled from start to finish. And know I will receive the same on my next service. More
by streets112
Employees Worked With
Chris Evangelista
November 12, 2019
Poor Finance Deptartment I had a 4:30 appointment and didn't get out until 6:30. Should have had a detail with a purchase but wasn't done. I had a 4:30 appointment and didn't get out until 6:30. Should have had a detail with a purchase but wasn't done. More
by emcfalls79
November 11, 2019
Great Service! Answered all my question, set me up for points. When I parked my car at wrong spot he went out and got it for me. Explained to me exactly what was don Answered all my question, set me up for points. When I parked my car at wrong spot he went out and got it for me. Explained to me exactly what was done. More
by lllefever
Employees Worked With
Kyle Ackerman
