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Chapman Ford Lancaster
Lancaster, PA
1,083 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,083 reviews
November 04, 2019
Observation The whole team seem to be more knowledgeable, customer focused and attention to detailed in how they express their findings of what's wrong with the c The whole team seem to be more knowledgeable, customer focused and attention to detailed in how they express their findings of what's wrong with the car. More
by GJONES217
Verified Customer
November 04, 2019
J erry D is a GREAT service advisor Vehicle finished before estimated time. Service work done was explained in detail and car was sitting inside waiting for us to pick it up EXCELLENT Vehicle finished before estimated time. Service work done was explained in detail and car was sitting inside waiting for us to pick it up EXCELLENT job More
by BRUSSELL1617
Employees Worked With
November 04, 2019
2019 Raptor Great experience buying a 2019 Raptor at this dealership. Process was easy from start to finish. Fair pricing and solid inventory to choose from. H Great experience buying a 2019 Raptor at this dealership. Process was easy from start to finish. Fair pricing and solid inventory to choose from. Highly recommend. More
by Luftgekühlt1
Employees Worked With
Other Employees :
Lino De La Rosa - Familia, Zach Roman, Tim Keyes
November 04, 2019
New F-150 Purchase I definitely had a great experience with everyone at Chapman. No pressure, extremely informative, and very helpful in all aspects of my new F-150 pur I definitely had a great experience with everyone at Chapman. No pressure, extremely informative, and very helpful in all aspects of my new F-150 purchase. More
by barnb8
November 04, 2019
Fast, Easy and very friendly Everything went smoothly. I picked a car off the lot and they had the paper work ready to send to my bank the same day. It was a fast easy process tha Everything went smoothly. I picked a car off the lot and they had the paper work ready to send to my bank the same day. It was a fast easy process that made buying a car fun. Thanks Chapman Ford of Lancaster More
by rmharlan
November 04, 2019
Service Your people were very friendly , treated me as if I was a good friend . They promised me my truck would be done by a certain time that I requested and Your people were very friendly , treated me as if I was a good friend . They promised me my truck would be done by a certain time that I requested and it was . More
by swarner5
Employees Worked With
Kyle Ackerman
November 04, 2019
Great Experience with Quick Service Went in for a scheduled service for my 2014 Explorer to have "The Works" completed. Done within an hour. Friendly and helpful staff with a comfort Went in for a scheduled service for my 2014 Explorer to have "The Works" completed. Done within an hour. Friendly and helpful staff with a comfortable waiting area. More
by Nisshouse
Employees Worked With
Kyle Ackerman
November 04, 2019
FORD Ranger Purchase This was one of the best buying experiences I've had buying a vehicle. There was no hassle in purchasing and terms and the price was good. Overall e This was one of the best buying experiences I've had buying a vehicle. There was no hassle in purchasing and terms and the price was good. Overall experience was speedy. Service was excellent all around. More
by telaub
Employees Worked With
Other Employees :
Lino De La Rosa - Familia
November 01, 2019
Friendly courteous They were very helpful with a recall on my vehicle,it was done quickly and efficiently,they even quoted me on another issue I had with my vehicle They were very helpful with a recall on my vehicle,it was done quickly and efficiently,they even quoted me on another issue I had with my vehicle More
by meechy945
Employees Worked With
Unknown
November 01, 2019
Amazing Second Experience Second Vehicle Purchaser from Chapman Ford, and once Again our Sales Rep Ronny Gomez was Extremely Amazing. Very patient with the process and Great Cu Second Vehicle Purchaser from Chapman Ford, and once Again our Sales Rep Ronny Gomez was Extremely Amazing. Very patient with the process and Great Customers Service. He was Very Attentive, and was very straight forward and honest with the whole process. Great Job Ronny. More
by pedroroque25
Employees Worked With
Ronny Gomez
