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Chapman Ford Lancaster
Lancaster, PA
1,095 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,095 reviews
November 01, 2019
Friendly courteous They were very helpful with a recall on my vehicle,it was done quickly and efficiently,they even quoted me on another issue I had with my vehicle They were very helpful with a recall on my vehicle,it was done quickly and efficiently,they even quoted me on another issue I had with my vehicle More
by meechy945
Verified CustomerEmployees Worked With
Unknown
November 01, 2019
Amazing Second Experience Second Vehicle Purchaser from Chapman Ford, and once Again our Sales Rep Ronny Gomez was Extremely Amazing. Very patient with the process and Great Cu Second Vehicle Purchaser from Chapman Ford, and once Again our Sales Rep Ronny Gomez was Extremely Amazing. Very patient with the process and Great Customers Service. He was Very Attentive, and was very straight forward and honest with the whole process. Great Job Ronny. More
by pedroroque25
Employees Worked With
Ronny Gomez
November 01, 2019
Everything went smoothly Did not have to wait long. Serviceman that helped us was very good at explaining what was wrong & showing us how he corrected it. We had a very good Did not have to wait long. Serviceman that helped us was very good at explaining what was wrong & showing us how he corrected it. We had a very good experience. More
by bregester
Employees Worked With
November 01, 2019
Pleasant & no pressure buying experience. Sales staff was outstanding from explaining features of new Ford Expedition, locating of Expedition with exact color & package we wanted to purchase Sales staff was outstanding from explaining features of new Ford Expedition, locating of Expedition with exact color & package we wanted to purchase and completion of vehicle purchase. More
by degreth
November 01, 2019
Replace the trim panel on the Passenger side I was in and out within an hour. The waiting room was clean and welcoming. The service was speedy and courteous and the job was well done. I was in and out within an hour. The waiting room was clean and welcoming. The service was speedy and courteous and the job was well done. More
by pascale0
Employees Worked With
Kyle Ackerman
November 01, 2019
Great experience From the minute I made contact with the dealership online they made the whole car buying experience the easiest I've ever had. Excellent all around. From the minute I made contact with the dealership online they made the whole car buying experience the easiest I've ever had. Excellent all around. More
by rankibk
October 31, 2019
Easy to work with, concise, good deal, accomodating They provide a great deal on the truck which was exactly what I was looking for. The truck was very recently brought there and was so new it wasnt rea They provide a great deal on the truck which was exactly what I was looking for. The truck was very recently brought there and was so new it wasnt ready for sale yet. They got everything ready so I could drive of the lot by COB, which is what I asked them to do. Great to work with. More
by rmtcontracting97
Employees Worked With
Scott Greiner
October 31, 2019
Car inspection I am a New customer, had just moved from Iowa and am not familiar with annual vehicle inspections. All involved were very friendly and informative I am a New customer, had just moved from Iowa and am not familiar with annual vehicle inspections. All involved were very friendly and informative More
by ndownie
Employees Worked With
October 31, 2019
Waited over 3.5 hours for my car to get inspected. An hour and 45 minutes of that time was waiting for them to change 1 fog light bulb. Absolutely no sense of urgency for customers waiting. And charg hour and 45 minutes of that time was waiting for them to change 1 fog light bulb. Absolutely no sense of urgency for customers waiting. And charges $55.09 to change ONE LIGHT BULB! More
by Ihatechapmanford
Employees Worked With
Beth Shearer
October 30, 2019
Great and quick service Had an issue with my clutch and brought my car in to Chapman Ford. They had it all taken care of the next day. Everyone there was very nice and Kyle k Had an issue with my clutch and brought my car in to Chapman Ford. They had it all taken care of the next day. Everyone there was very nice and Kyle kept me informed of the status of my car throughout the process. Will definitely continue to come here! More
by johnnyzero87
Employees Worked With
Kyle Ackerman
