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Chapman Ford Lancaster
Lancaster, PA
1,083 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,083 reviews
October 30, 2019
THEY ARE GREAT MY CAR WOULDN'T START AND THEY FIT ME IN THE SAME DAY AND FIXED IT! I DIDN'T HAVE AN APPOINTMENT BUT JERRY WAS GREAT AND TOOK CARE OF EVERYTHING! MY CAR WOULDN'T START AND THEY FIT ME IN THE SAME DAY AND FIXED IT! I DIDN'T HAVE AN APPOINTMENT BUT JERRY WAS GREAT AND TOOK CARE OF EVERYTHING! More
by SHARON35
Verified CustomerEmployees Worked With
October 29, 2019
Great customer service I had a very positive experience with the dealership. I had never leased a vehicle before and learning about the leasing process was important to me. I had a very positive experience with the dealership. I had never leased a vehicle before and learning about the leasing process was important to me. Staff were very knowledgeable and courteous. I had no trouble getting my questions answered and everyone was very friendly. I have already recommended the car and dealership to several friends and family. Katrina More
by katrinaconaty
October 24, 2019
Very professional Kyle was able to help me for a routine oil change. I appreciate his timeliness, his communication, and friendliness. Chapman ford has definitely stepp Kyle was able to help me for a routine oil change. I appreciate his timeliness, his communication, and friendliness. Chapman ford has definitely stepped up their game from when I first started to go to them 5 years ago! Oh and jerry is always very friendly too! Thank you guys! Although I do find the receptionist is NOT friendly at all EVERY time I go! More
by hoffmanmonica7
October 23, 2019
Excellent and thorough service I had a really positive experience with Chapman Ford. Zach took his time helping me pick out the right car for me. I never felt rushed or pressured I had a really positive experience with Chapman Ford. Zach took his time helping me pick out the right car for me. I never felt rushed or pressured into picking something. The customer service was some of the best I’ve had! Thanks!! More
by jtmcardle
October 23, 2019
Good experience Everyone is so nice, bought my car with ease, Scott Greiner, the salesman made it enjoyable. My husband has known him a long time so we only buy cars Everyone is so nice, bought my car with ease, Scott Greiner, the salesman made it enjoyable. My husband has known him a long time so we only buy cars from him, he knows what he's doing! More
by cscheid_cindy
Employees Worked With
Scott Greiner
October 23, 2019
Great job and great service All that needed done on my car was completed in a timely fashion. I also downloaded an update on the FordPass app and I didn’t set it up correctly. All that needed done on my car was completed in a timely fashion. I also downloaded an update on the FordPass app and I didn’t set it up correctly. Scott and Kyle fixed the app for me, so it was a very fruit-full visit Thank you Kyle and Scott!!!😊🍀 More
by Sherryl Hibberd
Employees Worked With
Scott Mummau Thank you for your help!!!!!!!, Kyle Ackerman
October 22, 2019
Thank you Jerry After a bit of confusion as to the warranty coverage on my 2015 Ford Fusion your service center did a wonderful job, the water pump replacement and o After a bit of confusion as to the warranty coverage on my 2015 Ford Fusion your service center did a wonderful job, the water pump replacement and other related replacements took a little longer than expected but having a loaner car helped ease the wait. Thanks Jerry More
by FROGGIE2901
Employees Worked With
October 22, 2019
fast and efficient It was easy to check in, they took my car back immediately and finished in good time. Great service and team. I will recommend them. It was easy to check in, they took my car back immediately and finished in good time. Great service and team. I will recommend them. More
by aileenstevens
October 22, 2019
Friendly staff and employees . staff and employees were helpful and friendly...tech took the time to explain the issue with my vehicle...new facility and.waiting area nice....TS . staff and employees were helpful and friendly...tech took the time to explain the issue with my vehicle...new facility and.waiting area nice....TS More
by tszsull06
Employees Worked With
Kyle Ackerman, Beth Shearer
October 21, 2019
Quick experience no nonsense Had a great experience at Chapman with John M. and his team including sales manager John W. And finance manger Jared M. Will certainly be back for nex Had a great experience at Chapman with John M. and his team including sales manager John W. And finance manger Jared M. Will certainly be back for next truck! More
by mvowler
