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Chapman Ford Lancaster
Lancaster, PA
1,083 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,083 reviews
October 21, 2019
Great customer experience at the service department. Chapman's new facility is top notch. The experience is great. Comfortable waiting area. The service advisors are wonderful. Gerry kept me up to date w Chapman's new facility is top notch. The experience is great. Comfortable waiting area. The service advisors are wonderful. Gerry kept me up to date while I waited. I highly recommend this place. More
by Corinna
Verified Customer
October 19, 2019
Maintenance check and Pa inspection. This was a maintenance check on my 2018 Ecosport which I purchased last October and my first Pa state inspection. I was treated with respect and as I This was a maintenance check on my 2018 Ecosport which I purchased last October and my first Pa state inspection. I was treated with respect and as I always am by Jerry and other Chapman employees. Work was completed in a reasonable time. More
by java1938
Employees Worked With
October 18, 2019
Maintenance service This was my first maintenance service for my new car. Michael and the rest of the crew at Chapman Ford were very courteous and professional . The ser This was my first maintenance service for my new car. Michael and the rest of the crew at Chapman Ford were very courteous and professional . The service was prompt and I was on my way in no time. I am very pleased with my experience. Thanks to the service staff who took care of me and my car. More
by joe.noguera
October 18, 2019
Oil change and detailing Edge From beginning to end everyone in my experience with Chapman Ford was exceptional. They found my keys lost on floor of the car and ended with helping From beginning to end everyone in my experience with Chapman Ford was exceptional. They found my keys lost on floor of the car and ended with helping me set up my Ford Rewards account. Was taken home and picked up as scheduled. Oh by the way, in between my car was serviced as ordered. I am very happy to be a Chapman customer! More
by barb.marion16
Employees Worked With
Lionel. Driver, Kyle Ackerman
October 18, 2019
Excellent They got my car in and out. The service was great and the service department communicated very well. I would definitely recommend going to chapman to They got my car in and out. The service was great and the service department communicated very well. I would definitely recommend going to chapman to get your car worked on. More
by tyreeford87
Employees Worked With
October 17, 2019
Great experience Overall our experiences with Chapman have been extremely positive, whether as a first time Ford buyer or service and repairs, we have always been ext Overall our experiences with Chapman have been extremely positive, whether as a first time Ford buyer or service and repairs, we have always been extremely satisfied! More
by twiggy6758
Employees Worked With
October 17, 2019
always professional and courteous John Meshy is an outstanding salesman and should be promoted it was very easy to work with he was courteous professional and very accommodating thank John Meshy is an outstanding salesman and should be promoted it was very easy to work with he was courteous professional and very accommodating thank you very much More
by CLINT.MACLAREN
October 17, 2019
Recall They provide the service I need for recall. But when it came to get my vehicle it was parked in the very back of the lot by Route 30. So till I found They provide the service I need for recall. But when it came to get my vehicle it was parked in the very back of the lot by Route 30. So till I found my vehicle I was soaked do to it raining out. More
by cheapson67
October 16, 2019
Satisfied Customer Service on my vehicle was prompt and the customer service was great. The new showroom and waiting area are very nice. A very satisfied customer. Service on my vehicle was prompt and the customer service was great. The new showroom and waiting area are very nice. A very satisfied customer. More
by DCM
October 15, 2019
Service visit Everything went well, very well satisfied with the service experience . From the appointment call to the service advisor,everyone was very friendly an Everything went well, very well satisfied with the service experience . From the appointment call to the service advisor,everyone was very friendly and prompt. I was kept informed during the entire process. More
by sofiecocokiss
