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Chapman Ford Lancaster
Lancaster, PA
1,082 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,082 reviews
October 15, 2019
Oil change and PA State Inspection I brought my truck in for PA state inspection and an oil change. Making the appointment was easy and they had lots of available times to pick from. I I brought my truck in for PA state inspection and an oil change. Making the appointment was easy and they had lots of available times to pick from. I waited for my truck during the service and it was complete well before the estimated completion time. I typically change my own oil since I have a Powerstroke diesel, but I had to get it inspected anyway. Chapman Ford offers free state inspection for as long as you own your car which is why I brought the truck there for inspection. Overall I was impressed with the timely ness of the service, appointment availability, price, and my service Jerry has always been very helpful when I have questions and concerns. More
by Platinum F-150 with baby Powerstroke
Verified CustomerEmployees Worked With
October 15, 2019
Friendly, on time and professional Attention from the very moment I stepped in the service center!! Have been very impressed with the Sales and Service center since buying my Edge 3 ye Attention from the very moment I stepped in the service center!! Have been very impressed with the Sales and Service center since buying my Edge 3 years ago! More
by KEN.PHILLIPS
October 15, 2019
State inspection, oil change The staff was very helpful and efficient. Beth explained the bill. She called when it was finished. The work was completed by the time I requested. The staff was very helpful and efficient. Beth explained the bill. She called when it was finished. The work was completed by the time I requested. More
by REBARD_49
Employees Worked With
Beth Shearer
October 15, 2019
Pa state inspection and emissions alignment Always taken care of in a timely matter and work seems well done. We purchased the vehicle there so they have the history also free inspection Always taken care of in a timely matter and work seems well done. We purchased the vehicle there so they have the history also free inspection More
by JIM
October 14, 2019
Great service! The service advisors are always friendly and make sure I am satisfied. They went out of their way to accommodate my schedule when scheduling my vehic The service advisors are always friendly and make sure I am satisfied. They went out of their way to accommodate my schedule when scheduling my vehicle for service since it had to be there two days due to the nature of the repair. great job Kyle! More
by Amanda
Employees Worked With
Kyle Ackerman
October 11, 2019
Problems keeping phone connected. They were on time, kept me updared, and 3 different mechanics brain storm to try and identify problem. Felt the problem is with the cell phone. They were on time, kept me updared, and 3 different mechanics brain storm to try and identify problem. Felt the problem is with the cell phone. More
by jjenkins1303
Employees Worked With
October 11, 2019
10K service and inspection Always love dealing with Chapman and the service department. Everyone is very nice and efficient. They are always timely with my appointment and go th Always love dealing with Chapman and the service department. Everyone is very nice and efficient. They are always timely with my appointment and go the extra mile to ensure I am leaving satisfied. More
by jenc4106
Employees Worked With
Beth Shearer
October 11, 2019
Always Friendly and reliable Very Happy with the service department,they are friendly reliable and accommodating. They have some great employees from Jerry & Kyle in service to Za Very Happy with the service department,they are friendly reliable and accommodating. They have some great employees from Jerry & Kyle in service to Zach in sales. This is the third new car I have purchased from them and will buy my next one there also. More
by RIPPLEFACE714
October 11, 2019
No Appointment I stopped in without an appointment for an oil change and tire rotation. The service center was able to service my vehicle immediately. Great service. I stopped in without an appointment for an oil change and tire rotation. The service center was able to service my vehicle immediately. Great service. More
by DECENTEXPOSURE3
Employees Worked With
October 10, 2019
Went very smooth! I scheduled my service appointment easily through online scheduling. Dropped off my car on the scheduled day, was offered a shuttle ride. Mike kept m I scheduled my service appointment easily through online scheduling. Dropped off my car on the scheduled day, was offered a shuttle ride. Mike kept me updated throughout the day with the status and even notified me that my inspection needed done which I hadn't noticed. Even with the additional work, they had it ready and on time as they said they would. Overall great experience! More
by staceymcdermott
Employees Worked With
