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Chapman Ford Lancaster
Lancaster, PA
1,081 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,081 reviews
October 07, 2019
Wonderful Service I cam in for some routine maintainance and also asked for some extra work to be done. The employees were greatr in taking care of my needs. They wer I cam in for some routine maintainance and also asked for some extra work to be done. The employees were greatr in taking care of my needs. They were all totally professional and helpful and the work was completed in a satisfactory and timely manner. More
by quigsatc
Verified Customer
October 04, 2019
oil change new tires They were understanding of my needs Pleasant, encouraging, positive know exactly what tires I needed did not waste my time Dropped off the car They were understanding of my needs Pleasant, encouraging, positive know exactly what tires I needed did not waste my time Dropped off the car They were attentive And I was on my way. My car was ready for pick up. When I arrived More
by gloriamyers1021
October 04, 2019
Great Service Quick, efficient and friendly. Jerry is always helpful and willing to go the extra mile to provide excellent customer service. The mechanics are well Quick, efficient and friendly. Jerry is always helpful and willing to go the extra mile to provide excellent customer service. The mechanics are well trained and knowledgeable and take excellent care of my 2017 Ford Edge. More
by Bkool
October 04, 2019
Terrific dealership We have been dealing with Chapman Ford for many years and have always received excellent service. They are like family and will go above and beyond if We have been dealing with Chapman Ford for many years and have always received excellent service. They are like family and will go above and beyond if necessary, to help give us the service we need. We will never go to any other dealership. Thanks folks,for everything ! More
by JACK MENGE
Employees Worked With
Other Employees :
Unfortunately I don't know the mechanic's name, but he did and outstanding job, Kyle Ackerman, Beth Shearer
October 04, 2019
Oil Change, Engine Check and also did a state inspection They did a great job, got the Truck in quickly, reminded me that my State inspection was coming due and handled that for me while the truck was at the They did a great job, got the Truck in quickly, reminded me that my State inspection was coming due and handled that for me while the truck was at their shop More
by Larry G
October 03, 2019
Very good to work with and easy to buy from, Thank You Zack! Just wanted to let you know that this is what I wanted and was easy to obtain. Will come back and buy again, Great people!!! Just wanted to let you know that this is what I wanted and was easy to obtain. Will come back and buy again, Great people!!! More
by joemlind1
Employees Worked With
ZACH HARPIN
October 03, 2019
Great customer service!!! I purchased two escapes from Chapman Ford and the service I received is the best!!! I will not take my cars to get serviced any where else!! I purchased two escapes from Chapman Ford and the service I received is the best!!! I will not take my cars to get serviced any where else!! More
by cavjul
Employees Worked With
Kyle Ackerman
October 03, 2019
New Car Purchase Ronny was very patient and paid attention to my concerns when purchasing my new car. I would definitely recommend Ronny and Chapman Ford to anyone lo Ronny was very patient and paid attention to my concerns when purchasing my new car. I would definitely recommend Ronny and Chapman Ford to anyone looking to purchase a car in a new Ford vehicle. More
by kathydesautels
Employees Worked With
Ronny Gomez
October 03, 2019
State inspection and emmissions Mike was amazing to work with! I moved to Lancaster about five years ago and will not take my car anywhere else. I highly recommend. Mike was amazing to work with! I moved to Lancaster about five years ago and will not take my car anywhere else. I highly recommend. More
by EG
Employees Worked With
October 03, 2019
Great Service Mike was my service manager and this is the second or third time I have dealt with Mike. Mike is friendly and knowledgeable. I came in for an oil chan Mike was my service manager and this is the second or third time I have dealt with Mike. Mike is friendly and knowledgeable. I came in for an oil change and tire rotation and asked if I could wait for my vehicle. Mike said it would be about 45 minutes and he'd take care of it. 35 minutes later my truck was waiting for me outside. More
by alevic04
Employees Worked With
