Chapman Ford Lancaster

Emissions and Oil Change/Tire Rotation I appreciate being able to make an appointment that fit with my schedule. I did have to wait for a little(10min or so) until my keys were taken and I I appreciate being able to make an appointment that fit with my schedule. I did have to wait for a little(10min or so) until my keys were taken and I was checked in, which could be improved but most of the staff was busy taking care of other clients. Scott was friendly and explained everything adequately, I was satisfied with his help. More

No updates I didn’t receive a call from the service department telling me about what was wrong with the car or when it was ready. Nothing I didn’t receive a call from the service department telling me about what was wrong with the car or when it was ready. Nothing More

Excellent service The check-in process went very smoothly. Jerry was very friendly and efficient. The service work was done promptly and Jerry got me out the door on The check-in process went very smoothly. Jerry was very friendly and efficient. The service work was done promptly and Jerry got me out the door on time. More

Jerry the Man From walking in the door to him bringing my car to the door when leaving A one service Let me know everything it was going on explained everything gr From walking in the door to him bringing my car to the door when leaving A one service Let me know everything it was going on explained everything great service will be back again thank you More

Excellent service and very accommodating. I would definitely recommend Chapman for service and sales. Communication from the service center is awesome. I’ll be service and very accommodating. I would definitely recommend Chapman for service and sales. Communication from the service center is awesome. I’ll be back. More

Overall good experience The people I worked with were all very knowledgeable and friendly, especially the lady who was working the late shift and whose name I think is Beth. The people I worked with were all very knowledgeable and friendly, especially the lady who was working the late shift and whose name I think is Beth. There was one significant negative issue. My car is a Ford Taurus. My son has a Ford Escape. After I scheduled my cars appointment I started receiving Email reminders that referred to my son's Escape and not my Taurus! More

Great I've been with Ford for a number of years, had quite a few Ford vehicles, and it's always a great experience dealing with those guys. I've been with Ford for a number of years, had quite a few Ford vehicles, and it's always a great experience dealing with those guys. More

Super easy visit!!! Everyone I worked with so far in the process of buying a "new to me" car has been great and fun. I purchased my car with an open recall and an issue Everyone I worked with so far in the process of buying a "new to me" car has been great and fun. I purchased my car with an open recall and an issue that became apparent a few days later. I pulled right in and dropped her off to check the small problem and address the recall. My small problem was remedied with a software update (It is driving much better) and the "recall" was not an issue with my car. Yay! And, as a bonus, the shop guys found some items I had left behind in my trade and they got them back to me as well! A+++ More

Oil Change and Regular Maintenance Great service and friendly staff in addition to being very reliable. Always know my car is in good hands. Their new waiting room is beautiful and they Great service and friendly staff in addition to being very reliable. Always know my car is in good hands. Their new waiting room is beautiful and they provide updates via text while working on your vehicle. More