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Chapman Ford Lancaster
Lancaster, PA
1,076 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,076 reviews
September 06, 2019
Vehicle service and recall work Friendly helpful staff. All of the recall work and service work to be done was explained to me in detail. It was great getting text alerts about my s Friendly helpful staff. All of the recall work and service work to be done was explained to me in detail. It was great getting text alerts about my service appointment. Start to finish A+ all the way ! More
by SHAUNSTEFFY80
Verified Customer
September 05, 2019
Friendly service Everyone is friendly and helpful. We called about an issue and a recall, and they found a few other things that needed attention. We appreciate the ca Everyone is friendly and helpful. We called about an issue and a recall, and they found a few other things that needed attention. We appreciate the call and the thoroughness. Thanks! More
by ERIKA6
September 05, 2019
Great service! Everything and everyone was top notch. From taking my appointment to completing the paper work. Best dealer I have ever dealt with. Thank you, Chapm Everything and everyone was top notch. From taking my appointment to completing the paper work. Best dealer I have ever dealt with. Thank you, Chapman Ford. More
by GPAGMA571
Employees Worked With
September 05, 2019
Great customer service The customer service level here is amazing. Very professional at all times. Service waiting area was great for getting my work done while i waited f The customer service level here is amazing. Very professional at all times. Service waiting area was great for getting my work done while i waited for the service to be completed. More
by Joellescholl1
Employees Worked With
September 05, 2019
Great service department Making a service appointment was easy snd fast. Service rep was on target for what I needed. Waiting room was fantastic clean and very spacious. Making a service appointment was easy snd fast. Service rep was on target for what I needed. Waiting room was fantastic clean and very spacious. More
by dlmohr269
Employees Worked With
September 05, 2019
Grate service department. The service department was very friendly and knowledgeable. They meet all my needs in a very timely fashion. Would send all my friends and family to C The service department was very friendly and knowledgeable. They meet all my needs in a very timely fashion. Would send all my friends and family to Chapman of Lancaster. More
by danmalloy30
Employees Worked With
Other Employees :
Kyle Ackerman, Chris Evangelista, Scott McCann
September 04, 2019
Excellent service. Tha sales people were very knowledgable and customer friendly.I feel like I got a very fair deal.All the additional options were explained as well.Gla Tha sales people were very knowledgable and customer friendly.I feel like I got a very fair deal.All the additional options were explained as well.Glad to be a customer. More
by jtwilson57
September 02, 2019
The paperwork process took 45 minutes, too long Disappointed in the waiting for paperwork to be complete. The lady was unprofessional she said out loud to the mechanic in front of us that “some guy Disappointed in the waiting for paperwork to be complete. The lady was unprofessional she said out loud to the mechanic in front of us that “some guy on the phone said that she didn’t know what the xxxx she talking about. Also when I check in she said $19.95 for the emissions test, I ended up paid $44 then she blamed that the state charge the fee More
by tvn0724
Employees Worked With
Beth Shearer
September 02, 2019
Mike T My advisor Mike was very quick and efficient in getting us in and out. He was also very kind to me and my daughter and very easy to work with. My advisor Mike was very quick and efficient in getting us in and out. He was also very kind to me and my daughter and very easy to work with. More
by Merced Family
Employees Worked With
September 02, 2019
Excellent service Everything was done in a timely manor The service team was very good, explaining everything to me in detail, the service team kept me informed of ev Everything was done in a timely manor The service team was very good, explaining everything to me in detail, the service team kept me informed of everything that needed done and all of them were very polite. More
by rachelbcna
Employees Worked With
Ronny Gomez, Kyle Ackerman
