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Chapman Ford Lancaster
Lancaster, PA
1,088 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,088 reviews
August 28, 2019
Car inspection Took car in for inspection and am pleased with Chapman’s service overall. Did get an oil change and when I got home noticed that service did not reset Took car in for inspection and am pleased with Chapman’s service overall. Did get an oil change and when I got home noticed that service did not reset my oil life. Had I known how to do it myself it would have been no problem. But the manual was worthless and I spent about an hour figuring it out. It would have taken a service person a moment to do! Just wondering how that was missed? More
by DebK
Verified CustomerEmployees Worked With
Other Employees :
Kyle Ackerman, Chris Evangelista, Scott McCann, Beth Shearer
August 27, 2019
Excellence I would like to thank you for your diligence. I needed some down at the last minute. And, was taken in and down quickly. I appreciate it dearly. I would like to thank you for your diligence. I needed some down at the last minute. And, was taken in and down quickly. I appreciate it dearly. More
by streets112
Employees Worked With
Chris Evangelista
August 26, 2019
Fast great service. My last car always took to Chapman for oil change. Always friendly service. My new car that I bought there will be back for service. I had a censer th My last car always took to Chapman for oil change. Always friendly service. My new car that I bought there will be back for service. I had a censer that was bad in the one tire, Fixed at no cost. Thanks for a great experience. More
by mpearl
August 26, 2019
Proficient Very fast transaction. No delays. Great service. I would highly recommend to friends and family. It was the easiest vehicle purchase I have ever made. Very fast transaction. No delays. Great service. I would highly recommend to friends and family. It was the easiest vehicle purchase I have ever made. More
by dwildonger
August 26, 2019
Service Great service in timely manner I will be referring my step daughters car to this locale for upcoming service. Hopefully when it come time for a new ve Great service in timely manner I will be referring my step daughters car to this locale for upcoming service. Hopefully when it come time for a new vehicle I can stay here More
by GDBARSCH52
Employees Worked With
Ann Thomas, Beth Shearer
August 23, 2019
Horrific, with no communication to the customer. Needed a side view mirror that was not taken care of when I purchased vehicle, was told someone would call when it came in-I was not. Brought vehicle Needed a side view mirror that was not taken care of when I purchased vehicle, was told someone would call when it came in-I was not. Brought vehicle in to fund out the wrong mirror was sent, was told to come back the next day. Brought vehicle in again to find out wrong mirror again. Asked for a lianer car since this was second time in. I received loaner car, was told the right mirror would be in Monday. Monday afternoon I called and was told it didnt come yet. Tuesday never heard from anybody, I called and left message but nobody called me back. Came in to pick my truck up, but they couldn't find keys, spoke to the manager and he promised that someone would call me by 10 am next day, they did not call till sometime in afternoon to tell me that the wrong mirror again, but they ordered a set and it would be done the next day. Finally after 1 week, I finally got my truck back for something that should have been easy. Very disappointed in lack of communication with me about what was going on. I doubt that I will ever be back. More
by pfautz90
August 23, 2019
Very efficient I had my vehicle in for service and inspection. It was super efficient for drop and pick up. They kept me updated on the progress. It was ready at the I had my vehicle in for service and inspection. It was super efficient for drop and pick up. They kept me updated on the progress. It was ready at the time promised. More
by JNEdge
Employees Worked With
Beth Shearer
August 22, 2019
Thank you for a quick service. Came in and left the shop within 20 minutes. Mike had a good patience understanding my request for my car. I am profoundly deaf. Thanks Came in and left the shop within 20 minutes. Mike had a good patience understanding my request for my car. I am profoundly deaf. Thanks More
by coolpjr
Employees Worked With
August 22, 2019
New Edge Enjoyed working with Lino for his clear and precise manner. Throughout our dealings he was very knowledgeable about both the car and costing. I apprec Enjoyed working with Lino for his clear and precise manner. Throughout our dealings he was very knowledgeable about both the car and costing. I appreciated the time he spent tracking down the car that met my specifications and am now enjoying my new ride. More
by bkirby424
Employees Worked With
Other Employees :
Alvontie (in training), Lino De La Rosa - Familia
August 22, 2019
First service visit This was my first service appointment at Chapman Ford. I worked for another Ford Dealer in another state for a number of years, and I was very disapp This was my first service appointment at Chapman Ford. I worked for another Ford Dealer in another state for a number of years, and I was very disappointed with the level of customer service that I received. I had to ask who my Service Advisor was, and at that point they did not even greet me just shot me a look. I understand that they were busy, but a simple acknowledgement goes a long way. I also did not receive any updates the entire time that I was there waiting. My Salesman was able to help me and is the only reason that we will return to Chapman. More
by Merced Family
