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Chapman Ford Lancaster
Lancaster, PA
1,087 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,087 reviews
August 11, 2019
Disappointing They haven't returned my call in 3 months!!! If it wasn't for your used car assistant manager, I would have a lawyer look over your agreement. Jared M They haven't returned my call in 3 months!!! If it wasn't for your used car assistant manager, I would have a lawyer look over your agreement. Jared Meshley and Linard Delarosa are the ONLY reason I will deal with your service in the future More
by tscp1
Verified Customer
August 09, 2019
Professional Service The staff was very professional. They diagnosed the issue with my car and had it as soon as possible. Despite Ford’s issues with the clutch in some of The staff was very professional. They diagnosed the issue with my car and had it as soon as possible. Despite Ford’s issues with the clutch in some of their cars, this dealership helps address this issue. More
by Mark W.
Employees Worked With
Kyle Ackerman
August 09, 2019
oil change JERRY IS ALWAYS FRIENDLY AND KNOWS HIS JOB HAVE BEEN WITH CHAPMAN FOR MANY YEARS. NO PROBLEM GETTING AN APPOINTMENT. I HAVE KNOW KERRY FOREVER JERRY IS ALWAYS FRIENDLY AND KNOWS HIS JOB HAVE BEEN WITH CHAPMAN FOR MANY YEARS. NO PROBLEM GETTING AN APPOINTMENT. I HAVE KNOW KERRY FOREVER More
by LILNEL1931
Employees Worked With
August 09, 2019
Excellent Customer Service Every time we call Chapman to schedule an appointment to service one of our vehicles Jerry is very friendly and professional. Chapman does a great an Every time we call Chapman to schedule an appointment to service one of our vehicles Jerry is very friendly and professional. Chapman does a great and the customer service is superb! More
by CARite_Girl
Employees Worked With
August 08, 2019
Inspection and The Works I did the drop off before they opened. Left the car for the day. Jerry called me and let me know the car was fine, no problems and finished and rea I did the drop off before they opened. Left the car for the day. Jerry called me and let me know the car was fine, no problems and finished and ready for me. when I returned he met me at the door and took to the new cashier area and thanked me . It was all very courteous. My service is done , the car is fine and I am happy. More
by annmbasket
Employees Worked With
August 08, 2019
Service The service was excellent. I was able to call and schedule an appointment when I wanted it. The service was completed the day I dropped my vehicle off The service was excellent. I was able to call and schedule an appointment when I wanted it. The service was completed the day I dropped my vehicle off and was notified of it by text. Great communication and service. More
by DIFFY2424
Employees Worked With
Kyle Ackerman, Scott McCann
August 08, 2019
Disappointed I requested a detail and it was poorly done. GPS screen was full of finger prints, and the Interior seemed rushed. This is the 2nd time I’ve had the d I requested a detail and it was poorly done. GPS screen was full of finger prints, and the Interior seemed rushed. This is the 2nd time I’ve had the detail done and this time it was poorly done. The service manager gets 4 stars but the service gets 1 star More
by henriquez.omar
Employees Worked With
August 07, 2019
Recall service & front alignment. Took my explorer in for a recall was finished in a timely matter. Customer service was great. My tech kept me informed with texts and called as soon a Took my explorer in for a recall was finished in a timely matter. Customer service was great. My tech kept me informed with texts and called as soon as it was ready for pick up. More
by sweetlady
Employees Worked With
Gerald
August 06, 2019
Service visit Friendly staff always top notch and wanting any service visit to be pleasant Never had a bad experience despite any circumstances The staff bends Friendly staff always top notch and wanting any service visit to be pleasant Never had a bad experience despite any circumstances The staff bends over backwards to be helpful Thanks More
by CINDYEIDAM
Employees Worked With
August 06, 2019
very comfortable with service Service was on time, efficient and friendly. have worked with them awhile and feel they are very good. my next purchase will be a pick up truck, but i Service was on time, efficient and friendly. have worked with them awhile and feel they are very good. my next purchase will be a pick up truck, but it will have to be either hybrid or electric. Ray More
by RHORAN0
