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Chapman Ford Lancaster
Lancaster, PA
1,079 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,079 reviews
July 26, 2019
Beth and Jerry were so nice Everyone was so kind and polite even at 7 am. They finished my truck in a timely matter and communicated all information with me very well. Everyone was so kind and polite even at 7 am. They finished my truck in a timely matter and communicated all information with me very well. More
by Mia
Verified Customer
July 26, 2019
Top quality service Jerry went above and beyond to accommodate my needs and to make me feel like a valued customer. When my recall part wasn't readily available he put m Jerry went above and beyond to accommodate my needs and to make me feel like a valued customer. When my recall part wasn't readily available he put me in a free rental car till the job was complete. I would recommend him to anyone. More
by Mike G
Employees Worked With
July 26, 2019
Quality Service The professionalism and assistance were unbeliveable. Jerry Deshong was incredible. From the moment I scheduled the appointment to the minute it was The professionalism and assistance were unbeliveable. Jerry Deshong was incredible. From the moment I scheduled the appointment to the minute it was over Jerry was a consumate professional and great help. He made me feel that I was important and my business was valued. I will not hesitate to return and teel friends about the service. More
by quigsatc
Employees Worked With
July 26, 2019
Great Job Michael did a great job through out the process from the time I walked in until I picked up my car in the evening. Thanks Michael did a great job through out the process from the time I walked in until I picked up my car in the evening. Thanks More
by ruchie28
Employees Worked With
July 26, 2019
Purchased a Ford Escape Everyone was very pleasant atmosphere Zach Ross was so helpful and a pleasure to work with a great job with all that helped with my purchase Everyone was very pleasant atmosphere Zach Ross was so helpful and a pleasure to work with a great job with all that helped with my purchase More
by moweryrosie
July 25, 2019
Always good service I've been leasing my car for almost three years and the service department is always second to none. They're highly communicative and it's completed I've been leasing my car for almost three years and the service department is always second to none. They're highly communicative and it's completed when they say it's going to be. The courtesy shuttle drivers are friendly and punctual as well. More
by Miss T
Employees Worked With
Lionel, Lloyd, Kyle Ackerman
July 25, 2019
replace wheel based on IOU from sales Tom Evans guaranteed a wheel replacement at time of purchase. He made calls to necessary places to obtain a wheel replacement and arranged to have my Tom Evans guaranteed a wheel replacement at time of purchase. He made calls to necessary places to obtain a wheel replacement and arranged to have my vehicle picked up at my place of employment. The day my vehicle was supposed to be picked up, I phoned the sales dept to speak with Tom but since he was unavailable, I spoke with Tyler. Tyler took the time to speak with Tom and provided a return call in less than an hour. My vehicle was picked up, wheel replaced, and another tire was repaired free of charge during that service. More
by rlmorales1975
Employees Worked With
Tom Evans, Tyler Deshong
July 25, 2019
Successful inspection I had my Explorer inspected the other day at Chapman. The workers were knowledgeable and friendly and the inspection was speedy. I would recommend Cha I had my Explorer inspected the other day at Chapman. The workers were knowledgeable and friendly and the inspection was speedy. I would recommend Chapman to anyone who needs service done to their vehicle or who is in need of a new vehicle. More
by Strathmeyer
Employees Worked With
July 25, 2019
New service and showroom building has improved the service Complete 30,000 mile service took about 1 hour 10min. from check in until I drove off after paying etc. A vast improvement over the old location wher Complete 30,000 mile service took about 1 hour 10min. from check in until I drove off after paying etc. A vast improvement over the old location where a simple oil change took at times almost 2 hours. Service was done in a timely manner, service area of course new and clean, service reps. were friendly. Very satisfied. More
by bdeisinger7
Employees Worked With
July 25, 2019
Great Service They are always honest with me and take excellent care of my 2012 Escape. The waiting area is comfortable if you want to wait or you can use the shut They are always honest with me and take excellent care of my 2012 Escape. The waiting area is comfortable if you want to wait or you can use the shuttle service to take you home and pick you up when the work is done. More
by CMBDE3
Employees Worked With
