Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,091 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,091 reviews
July 03, 2019
Great experience and fast service for what I wanted. Took care of us and our needs in a time frame that we needed. Knowledge of the vehicle we wanted and experience and fast service for what I wanted. Took care of us and our needs in a time frame that we needed. Knowledge of the vehicle we wanted and helped us into that vehicle quickly. Everything was in order when we arrived for pick up and paperwork was ready to go. Communication was good. More
by jkmorant
Verified Customer
July 03, 2019
Getting too expensive for oil change I used to pay slightly over 40 dollars and now closer to 70 dollars to change oil and rotate tires, may have to start doing it myself. I used to pay slightly over 40 dollars and now closer to 70 dollars to change oil and rotate tires, may have to start doing it myself. More
by raymondfritzinger
Employees Worked With
Kyle Ackerman
July 02, 2019
Well oiled machine Had the opportunity to lease a new vehicle and shopped several dealerships and several brands. After much research I new what I wanted and a made inqu Had the opportunity to lease a new vehicle and shopped several dealerships and several brands. After much research I new what I wanted and a made inquires at a few Ford dealerships... Chapman Ford had the service that I was looking for. John Meshey and Mike Mumma did a great Job with understanding my wants and needs, then moved over to finance department and Jared Meshey that did a great job breaking down the numbers.... Team effort and a Team Win.. Thanks to All. More
by sdercole
July 01, 2019
Quick and smooth transaction Good friendly help Knowledgable sales team No surprises or misrepresentation Worked with me to find the vehicle i wanted Fair price for new truck Good friendly help Knowledgable sales team No surprises or misrepresentation Worked with me to find the vehicle i wanted Fair price for new truck and trade in More
by BYERSBEAK
July 01, 2019
Jon and the team were awesome! Great experience buying my new explorer! The process was very smooth and not high pressure. Jon listened and responded accordingly to what I was looki Great experience buying my new explorer! The process was very smooth and not high pressure. Jon listened and responded accordingly to what I was looking for. Scott was personable when I picked up the car and Mike was great going through the finance process. More
by Renee S
June 30, 2019
1st service on 2 vehicles I had my 1st service on my 2019 Raptor and my preowned 2016 Explorer. I live in Brooklyn NY and my wife and I drove down to Chapman for our service. I I had my 1st service on my 2019 Raptor and my preowned 2016 Explorer. I live in Brooklyn NY and my wife and I drove down to Chapman for our service. If that's not testimony on how Great the dealership is, then I dont know what is? The Lancaster Chapman dealership are beyond fantastic and they have some of the best staff i ever dealt with. You guys have a customer for life!!! More
by lexusrd
Employees Worked With
Other Employees :
Ann Thomas, Morgan Benjamin, ZACH HARPIN
June 30, 2019
Service of my F150 Great service center Mike was spot on with the estimate and the length of time that the service would take. I would recommend Chapman of Lancaster. Great service center Mike was spot on with the estimate and the length of time that the service would take. I would recommend Chapman of Lancaster. More
by cpenoch956
Employees Worked With
June 28, 2019
Check up Kyle at Chapman was so great and was awesome on his follow up and telling me my options and what the best possible solution was. His customer service Kyle at Chapman was so great and was awesome on his follow up and telling me my options and what the best possible solution was. His customer service was top notch and I’d recommend Chapman Ford and Kyle to anybody! You won’t regret it! More
by timothycon
Employees Worked With
Kyle Ackerman
June 28, 2019
Explorer purchase Excellent, personable, and genuine sales experience. Scott did a great job of meeting our need both in terms of our desired vehicle and our financial Excellent, personable, and genuine sales experience. Scott did a great job of meeting our need both in terms of our desired vehicle and our financial capabilities. More
by dylanjlewis42
June 28, 2019
Friendly and communicative Mike was very kind and clearly explained all of the repairs that needed to be taken care of. Even though I ended up needing a few pricey things for in Mike was very kind and clearly explained all of the repairs that needed to be taken care of. Even though I ended up needing a few pricey things for inspection, he was spoke in a positive calming way and helped me to understand the repairs. More
by K.Hildebrandbell
Employees Worked With
