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Chapman Ford Lancaster
Lancaster, PA
1,089 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,089 reviews
June 27, 2019
Great Service! For the amount of work that was done, I feel I was there for just a short period of time. I am very happy with your service team! For the amount of work that was done, I feel I was there for just a short period of time. I am very happy with your service team! More
by Jim Frysinger
Verified CustomerEmployees Worked With
June 27, 2019
Repair of Front End and Alignment We started hearing a noise in our front end when braking and turning, I was concerned for our safety, so dropped the car off on Sun night without an a We started hearing a noise in our front end when braking and turning, I was concerned for our safety, so dropped the car off on Sun night without an appointment. Jerry contacted me Monday morning, got some more details and got a mechanic engaged asap. Problem was diagnosed quickly, parts ordered, and fixed within 24-hours...recall without an appointment. Great to have the car back and working properly! More
by PATERJA
Employees Worked With
June 27, 2019
great experience Scott G and the entire team at chapman did an outstanding job. I've purchased multiple vehicles with Scott and his team and highly recommend Chapman Scott G and the entire team at chapman did an outstanding job. I've purchased multiple vehicles with Scott and his team and highly recommend Chapman Ford. Oh yeah, the car is fantastic... More
by jordan.rideout110405
June 27, 2019
Had a good expeirence with service to my car. They fixed the problems with my car. Everything is working fine now. They cleared all the vents in the car hopefully there will be no more leaks. They fixed the problems with my car. Everything is working fine now. They cleared all the vents in the car hopefully there will be no more leaks. More
by ANESSA45
Employees Worked With
Chris Evangelista
June 26, 2019
Service excellent I was out in less than 60 min for my service appt. they took my truck in immediately and it was appreciate . That is why I bring my truck in at 7am to I was out in less than 60 min for my service appt. they took my truck in immediately and it was appreciate . That is why I bring my truck in at 7am to be out quickly. Very efficient More
by MILT HEFFT
Employees Worked With
Chris Evangelista
June 26, 2019
Very good service and NO PRESSURE Zach Harpin was very helpful in showing us several different models of the Edge. He gave us two test drives so that my wife could also get a chance t Zach Harpin was very helpful in showing us several different models of the Edge. He gave us two test drives so that my wife could also get a chance to see what a great suv the Edge is. We worked with him over a two week period and he did great. More
by mustangman
June 26, 2019
Efficient and Accomidating I had excellent service and everyone there was very kind. They made sure I got everything I needed and even went the extra mile to make sure I was tak I had excellent service and everyone there was very kind. They made sure I got everything I needed and even went the extra mile to make sure I was taken care of. Super nice and efficient. More
by o.s.tantala
Employees Worked With
Kyle Ackerman
June 23, 2019
Review I came to Chapman because of a paint defect because Ford required a second opinion. The team at Chapman were very helpful and understanding, I suggest I came to Chapman because of a paint defect because Ford required a second opinion. The team at Chapman were very helpful and understanding, I suggest that the home office attend training at this location to learn what customer service is about. More
by 2017 focus owner
June 22, 2019
Car inspection Friendly staff. Also got $10 discount for my birthday. Only called a day in advance and got appointment the next day. Liked getting free inspection. Friendly staff. Also got $10 discount for my birthday. Only called a day in advance and got appointment the next day. Liked getting free inspection. More
by dizzigirl80
June 19, 2019
Great service Friendly and personable service from Lino. He was accommodating and very polite. Jared in finance was equally as helpful and original. Great expe Friendly and personable service from Lino. He was accommodating and very polite. Jared in finance was equally as helpful and original. Great experience overall. Highly recommend. More
by MichaelMcClure
Employees Worked With
