Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,088 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,088 reviews
June 19, 2019
#1 Service in the area I recently began using Chapman Ford's service center after being unhappy with another dealer. Mike has been extremely helpful when my F250 is in for s I recently began using Chapman Ford's service center after being unhappy with another dealer. Mike has been extremely helpful when my F250 is in for service with frequent communication throughout the process. I highly recommend the Chapman team. More
by ddenight0289
Verified CustomerEmployees Worked With
June 18, 2019
oil change Folks were friendly and professional and I believe the work was quality . Only feedback is that I dropped car off Thursday and was not serviced until Folks were friendly and professional and I believe the work was quality . Only feedback is that I dropped car off Thursday and was not serviced until Monday and I needed to be proactive to check back in with them to see if it was complete. IT was at that point they realized it was not complete and corrected it asap and were extremely professional/apologetic about the situation. They completed the job and then were great on the back end to make sure I was happy with the service and experience with Chapman. More
by conor.gilbert
Employees Worked With
Chris Evangelista, Scott McCann
June 18, 2019
I totally trust these guys My Ford Edge is now almost five years old with 55,000 miles. Every service has been done at Chapman and it’s never run better. I quit BMW due to My Ford Edge is now almost five years old with 55,000 miles. Every service has been done at Chapman and it’s never run better. I quit BMW due to ridiculous maintenance costs and now am definitely a Ford and a Chapman fan. More
by gfz
June 17, 2019
Great Always enjoy the service at this dealership! I drive by two just to go to this one as I feel that I'm treated fairly and respected Always enjoy the service at this dealership! I drive by two just to go to this one as I feel that I'm treated fairly and respected More
by choffer10
Employees Worked With
Other Employees :
Kyle Ackerman, Chris Evangelista, Scott McCann
June 17, 2019
Possible leak I was out of town and they scheduled me as I needed to get back home plus I had a short window of time to have vehicle checked out. They had my in and I was out of town and they scheduled me as I needed to get back home plus I had a short window of time to have vehicle checked out. They had my in and out in less than 30 min. More
by Betsy
June 17, 2019
Friendly service Professional and pressure free experience. I would definitely recommend this dealership to my friends and family. I would only ask that the time to bu Professional and pressure free experience. I would definitely recommend this dealership to my friends and family. I would only ask that the time to buy a vehicle be shortened. More
by john.b4178
June 17, 2019
Every one that worked with me was great Thank you The men were great to work with I would recommend chapman ford of Lancaster to every one that wants to buy a ford.Thank you very much The men were great to work with I would recommend chapman ford of Lancaster to every one that wants to buy a ford.Thank you very much More
by smutzie
Employees Worked With
Other Employees :
ZACH HARPIN, Christopher Slack, Chris Evangelista, Tim Keyes
June 17, 2019
Great service Lino, my salesperson, was very friendly, pleasant, and accommodating. All I'd the staff I encountered were very friendly too! It was a most pleas Lino, my salesperson, was very friendly, pleasant, and accommodating. All I'd the staff I encountered were very friendly too! It was a most pleasant car buying experience. More
by MichaelMcClure
June 14, 2019
Service tech kept me informed of what was done and was done Servicecwas done in timely manner. Service tech was well informed of what needed to be done and what was done prior. Very friendly service tech Servicecwas done in timely manner. Service tech was well informed of what needed to be done and what was done prior. Very friendly service tech More
by CHERYLNISSLEY
Employees Worked With
Chris Evangelista
June 14, 2019
sales went very smoothly and efficiently and zack was very i very good new building was very neat and zack answered a lot of questions i didnt have to ask and was very knowledgeable of the vehicle he was selli very good new building was very neat and zack answered a lot of questions i didnt have to ask and was very knowledgeable of the vehicle he was selling More
by williamfoulk6
