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Chapman Ford Lancaster
Lancaster, PA
1,103 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
November 04, 2019
Observation
The whole team seem to be more knowledgeable, customer focused and attention to detailed in how they express their findings of what's wrong with the c
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by GJONES217
Verified Customer
Verified Customer
November 04, 2019
J erry D is a GREAT service advisor
Vehicle finished before estimated time. Service work done was explained in detail and car was sitting inside waiting for us to pick it up EXCELLENT
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by BRUSSELL1617
Verified Customer
Verified Customer
Employees Worked With
November 04, 2019
Service
Your people were very friendly , treated me as if I was a good friend . They promised me my truck would be done by a certain time that I requested and
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by swarner5
Verified Customer
Verified Customer
Employees Worked With
Kyle Ackerman
Dealership Inventory (149 Vehicles)
Photos & Amenities
- Authorized Parts Store
- Customer Lounge Area
- After Hours Drop-Off
- Free Loaner Cars
- Free WiFi
- Drive-In Service
- Quick Lube
- Shuttle Service
- Free Coffee
