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Chapman Nissan
Philadelphia, PA
156 Reviews
The beginning of the Chapman Auto Group dates back to the mid-1930s when Roy V. Chapman Sr. started selling used vehicles from his gas and oil station. Roy V. Chapman Jr. (current retired chairman of the Chapman Auto Group) served in the Navy and fought in World War II. When he retired from active duty, Mr. Chapman went to work at his father's station from 1945 to 1949. Roy V. Chapman Jr. went to work for John B. White Ford at 6600 N. Broad Street in Philadelphia, PA in 1949 as a salesperson. In 1962, Mr. Chapman became the owner of John B. White Ford, until 1973 when he closed the dealership and moved to its present location (Chapman Ford Sales Inc.), at 9371 Roosevelt Blvd., Philadelphia PA. In 1978, Mr. Chapman purchased his 2nd dealership, Chapman Ford/Lincoln/Mercury in Springfield, PA.
The Chapman Auto Group has continued to expand with new dealership purchases over the years:
1981 Chapman Ford in Wilmington, DE 1985 Chapman Ford/Lincoln/Mercury/Nissan in Lebanon, PA
1991 C&C Ford in Horsham, PA (Now Chapman Ford Chrysler Jeep Dodge Ram of Horsham)
1993 Chapman Ford in Egg Harbor Twp, NJ
1994 Chapman Nissan in New Castle, DE
1995 Chapman Ford in Columbia, PA
2000 Chapman Ford in Lancaster, PA
2000 Chapman Ford/Lincoln/Mercury in Bridgeton, NJ
2008 Chapman Nissan in Philadelphia, Pa
2009 Chapman Chevrolet in Philadelphia, Pa
Roy V. Chapman Jr., Chairman of the Chapman Auto Group, retired in 1999. He passed away in 2006 but his legacy will always be remembered.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! The Chapman Auto Group has the tri-states' best selection of new vehicles from Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, and Chevrolet, as well as Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, Quality Certified Pre-Owned Vehicles. It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the back of your car or truck, you've probably paid too much!"
Nissan Customer Promise
The treatment you receive is just as important as the vehicle you own. All of us at Nissan promise to work tirelessly to exceed your expectations.
We will respect your time
We will market our products and services honestly.
We will employ a professional, well-trained, and knowledgeable staff.
We will maintain a clean, comfortable, and modern facility.
We will offer only products and services that meet your needs.
We will provide clear explanations of all pricing and paperwork.
We will deliver your vehicle clean with a full explanation of features.
We will treat you as a guest in our home.
Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 156 reviews
September 22, 2014
AMAZING PEOPLE!!!!!!!! First time shopping for a new car and they made this experience amazing. They were suppose to be closing at 6pm but they stayed until 8pm making sure First time shopping for a new car and they made this experience amazing. They were suppose to be closing at 6pm but they stayed until 8pm making sure we finished the deal properly. They also made sure they worked with my budget and got me my dream car! ABSOLUTELY GO TO CHAPMAN NISSAN (6925 Essington Avenue, Philadelphia, PA. 19153). The two people I worked with directly were Santos Laureano (showed all the car options) and Jonpaul Handy (worked with the finances). Words cannot express how pleased I am with this dealership and the incredible people that work there! More
by Polly0522
Employees Worked With
Santos Laureano, Jonpaul Handy
August 27, 2014
Dedicated Nissan Customer I am a very opionated person and I have yet to be dissapointed with the service, care and professionalism I receive when ever I go to my dealership. I am a very opionated person and I have yet to be dissapointed with the service, care and professionalism I receive when ever I go to my dealership. I have always taken my car in for service since I purchased my Rogue at Chapman on Essington Ave. I recently convienced my daughter to do the same with her Nissan Altima (she was pleased and will continue to do so). Thank You to all the service people at Chapman Nissan! You make my visit pleasant and reassuring! More
by PLWMR
Employees Worked With
John Weiser
August 24, 2014
The worst I purchased a vehicle in November of 2013 and had an issue with it almost immediately . I called/returned to the dealer and they unit all told me basi I purchased a vehicle in November of 2013 and had an issue with it almost immediately . I called/returned to the dealer and they unit all told me basically there was nothing that were going to do for me but after a few weeks of returning back to the dealership they finally swapped a part from another vehicle . I than had/have and issue with another part of the car and tool the vehicle back to the dealer 3x's I was told there was nothing else they could do and they "exhausted" all their resources but yet my vehicle still looked the same since the first time I brought it back and since they "fixed" it. So I got the surveys in email from the initial purchase and the service work and I was 100% honest in my answers and I had the Sales manager and the service manager call/text me within 24hrs wanting to know why I did not give them all 10's when the survey clearly asks if any of my answers were influenced by anyone at the dealership. Seems to me that "tried" to influence my answers but I was honest . I than returned to the dealer to attempt to trade the vehicle in and get a apprasil . They appraised my vehicle and it was way to low so I told the sales person that I was offered more value for the car at another dealer , their reply was "when u purchased your car here we did some repair work and you gave us a bad review " which cost us (the dealer) thousands of dollars so we will not give you more for your trade. STAY AWAY More
by Dd1118
Employees Worked With
Sales manager/finance/service dept
June 06, 2014
Do not go here for any reason, stay far away! I bought a 2013 Altima with 30000 miles on it. Drove it off the lot and when we woke up the next morning the tire was low. Turns out there was a scr I bought a 2013 Altima with 30000 miles on it. Drove it off the lot and when we woke up the next morning the tire was low. Turns out there was a screw in it. Came back the next day they said I need to buy a new tire because they could not plug it. I went to the spot my car was parked in on their lot and found another screw sitting their. I brought it I and they said "we don't use those screws". So basically called me a lair and implied I just keep one of those scews in my pocket all the time. I didn't even know it was a screw until they showed me when my car was up on the lift, it was on the inner part of the tire. Then when I got all the way home the tire pressure gage went off again. I had to drive it all the way back. The mechanic said "sorry I forgot to reset it." A few days later we found out the rear passenger auto lock did not work, well even worse it worked some of the time! I live in Philly and when you hit your lock button you expect your car to not be able to get into unless the break in but no sometimes the back door would be unlocked becuase at Random it would auto lock would work to unlock it but not lock it. We also started hearing a rattle in the dash. It happens with certain songs and when you hit certain bumps. They say it's near impossible to fix that. So just do your self a favor and stay away! Also, tried to get a water from the vending machine and nope got another dollar from the cashier. Tried to get a different water and still nothing happened. She then asked "are you trying to get a water?" I said yes. Then she says why did you try to do it again. I said I tried a different one. She said we have a water fountain around the corner. The entire time it was with a confisending attitude treating me like an idiot for trying to get a water out of a vending machine. Oh silly me for expecting that to work......STAY AWAY!!!!!!! More
by Scoothodgson
Employees Worked With
Crazy cashier girl
March 25, 2014
I just brought a 2014 Nissan Versa Sedan and my experience was great. I went on a friday and my mind was made up and I walked off the lot with my brand new care that monday afternoon. My salesper experience was great. I went on a friday and my mind was made up and I walked off the lot with my brand new care that monday afternoon. My salesperson name was Jody Mccoy and I loved him. He was very courteous, fast, competent, knowledgable and funny I might add. I would definitely recommend others to go here More
by carlisa25
Employees Worked With
Jody McCoy
March 13, 2014
2014 Nissan Altima SV 1st Leased Vehicle When I came to this dealership today 3/12/14 I really was only interested in test driving a new 2014 Rogue AWD & Juke AWD. I just knew that I had to p When I came to this dealership today 3/12/14 I really was only interested in test driving a new 2014 Rogue AWD & Juke AWD. I just knew that I had to put some money down to get the vehicle that I was interested in and that would not be until next year. I was approached by sales consultant Charles Lane and he changed my total outlook on what i thought I knew my outcome was. I told Mr. Charles Lane that I was not going to get my hopes up about getting a car today rather buying or leasing and expected to go home without a new car. He advised me and kept advising me that it was going to be a very positive outcome for me and I would definitely be happy. He was so very right there are not enough words to describe how overjoyed Mr. Lane, Jon Paul Handy, Whitney Harley & the Chapman Dealership has made me truly feel. I will never forget my Chapman Dealership experience and the excellent attentiveness to customer service and care is award worthy. Thanks you so very much.I learned a whole lot about leasing and now I am leasing my very first vehicle and very grateful. Chapman New Customer More
by lamonte9
Employees Worked With
Charles Lane & Jon Paul Handy & Whitney Harley
February 20, 2014
The customer service was great. Provided me with a free oil change with purchase. Showroom very clean with large selection of vehicles in stock. Refreshments were offered. The staff was very nice. Everyone oil change with purchase. Showroom very clean with large selection of vehicles in stock. Refreshments were offered. The staff was very nice. Everyone said can we help you. Always pleasant. Best of all was the price! The employee made sure I got the right car after looking at a number of cars to meet my budget. More
by sally18
Employees Worked With
Warren Crooks, Whitney Harley, Carrie Allison
February 17, 2014
I told myself I would not return to this dealership after my last horrible experience. I went to Chapman Nissan in search of a new vehicle since it was the closest dealership to me, however it was not my int my last horrible experience. I went to Chapman Nissan in search of a new vehicle since it was the closest dealership to me, however it was not my intention to purchase a vehicle from here. Immediately I was greeted by Tawny Gates and approached in a most professional and personable manner. From that point on I knew I was in good hands. Tawny not only helped me achieve the payments I could afford but she kept me informed and up to date as to whether I qualified for any additional discounts. Let me just say that from Tawny to John Paul to Carrie I experienced one of the best customer services I've ever had. They couldnt have been more pleasant and professional. John Paul even honored the one year complimentary service that was part of my last lease agreement. Kudos to him! The customer service I received was a complete 360 degrees from when I was there in 2011. Needless to say I am very satisfied with my lease of my 2014 Altima and I look forward to getting my car serviced there. Thank you for FINALLY having a good staff to work with. More
by 2014droxler
Employees Worked With
Tawny Gates, Jon Paul Handy, Carrie Allison
February 15, 2014
Extremely friendly. The best car buying experience we ever had. The salesman Charles Lane was the epitome of a true professional. The entire staff was great! ever had. The salesman Charles Lane was the epitome of a true professional. The entire staff was great! More
by 1freddy
Employees Worked With
Charles Lane , John Paul, David, Whitney
February 12, 2014
This was by far the best experience I’ve had when buying a car. It was a simple and straight forward process plus the staff great. Tawny, Dave and Jon Paul were all beyond easy to talk with and made sur a car. It was a simple and straight forward process plus the staff great. Tawny, Dave and Jon Paul were all beyond easy to talk with and made sure I had no questions unanswered. I really appreciate the service and looking forward to sending friends and family their way. More
by mtk7782
Employees Worked With
Tawny Gates, Dave Dowd and Jon Paul Handy
