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Chapman Nissan

Philadelphia, PA

Overview
Employees
Reviews
Vehicles
4.7
266 Reviews
The beginning of the Chapman Auto Group dates back to the mid-1930s when Roy V. Chapman Sr. started selling used vehicles from his gas and oil station. Roy V. Chapman Jr. (current retired chairman of the Chapman Auto Group) served in the Navy and fought in World War II. When he retired from active duty, Mr. Chapman went to work at his father's station from 1945 to 1949. Roy V. Chapman Jr. went to work for ...
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6723 Essington Avenue

Philadelphia, PA

19153

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Showing 266 reviews

August 03, 2025

Efficient I did not get my normal recording of the service from the mechanic. Don't know why labor so high for oil change and tire rotation of low mileage 4 year old car. More

by audra212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Chapman Nissan responded

Thank you for your feedback, Audra. We're glad to hear the service was efficient, but we apologize for the missing video and any confusion about pricing. We understand your concerns and appreciate you bringing them to our attention—we’ll make sure to follow up and improve your experience moving forward.

August 02, 2025

Chapman Nissan is the ONLY dealership that I trust to service my car because they have a proven record of fairness and professionalism. More

by Gwen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Chapman Nissan responded

Thank you, Gwen! We’re honored to be the dealership you trust. Your recognition of our fairness and professionalism means a lot to us. We truly appreciate your loyalty and look forward to continuing to

Aug 04, 2025 -

Gwen responded

I think Chapman is the best Nissan Dealership for service!!

August 02, 2025

Excellent service, delivered a video showing the issue, and covered my Uber ride home from the dealership. More

by mdinat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jahaira Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Chapman Nissan responded

Thank you for the great feedback! We're glad you received excellent service and found the video explanation helpful. Covering your Uber ride is just one way we aim to make things more convenient. We appreciate your trust and look forward to assisting you again!

August 01, 2025

It cheper to you it more easier to get what I want for my velvet More

by marklandpeterkin32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2025 -

Chapman Nissan responded

Thank you for your feedback, Markland! We're glad to hear the process was easier and more affordable for you. If there's anything else we can do to help with your vehicle, don't hesitate to reach out!

July 31, 2025

Friendly and efficient. Video provided of inspection is helpful in determining what was needed. Will return for service in the future. More

by missrowe68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahaira Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Chapman Nissan responded

Thank you for the great feedback! We’re glad to hear you found our team friendly and efficient, and that the inspection video helped you understand your vehicle’s needs. We appreciate your trust and look forward to seeing you for future service!

July 30, 2025

Great service within time said and transparency in getting updates. Enjoyed having coffee with other customers. More

by Ujjal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Chapman Nissan responded

Thank you for sharing your experience! We’re happy to hear you received timely service and appreciated the clear updates. It’s great to know you enjoyed the coffee and the friendly atmosphere with other customers. We look forward to welcoming you back!

July 30, 2025

I spoke to Dwayne on the phone and he invited me to come in to take care of my truck. He took care of us from start to finish, got us a rental and had my truck back to me as fast as they possibly could. I h More

by tgreene4126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Chapman Nissan responded

Thank you for sharing your experience! We’re so glad Dwayne was able to take care of everything from start to finish, arrange a rental, and get your truck back to you quickly. We’re thrilled you had a great experience and appreciate your trust in us!

July 27, 2025

Everyone at the dealership was helpful and explained everything very well and communicated with me throughout the whole process of my car getting fixed. More

by Ayanamccain28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahaira Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Chapman Nissan responded

Thank you for the great feedback! We’re glad to hear our team was helpful, communicative, and kept you informed every step of the way. We appreciate your trust and look forward to assisting you again in the future

July 27, 2025

I know a chicken that laid an egg. the egg hatched into a brown pig that xxxxxxmarshmallows More

by churdski
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2025 -

Chapman Nissan responded

😂 Sounds like you’ve got a very creative and funny sense of humor there! If you’re leaving a review, you might want to make it more service-related so it can be posted—or keep this one as a fun inside joke.

July 27, 2025

I always receive the most knowledgeable service here, everyone is pleasant and extremely patient with me More

by jetaime.m.crisden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 31, 2025 -

Chapman Nissan responded

Thank you for the kind words! We’re happy to hear that our team consistently provides knowledgeable, pleasant, and patient service. We truly appreciate your loyalty and look forward to continuing to take great care of you!

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