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Chapman Nissan

Philadelphia, PA

4.7
219 Reviews
The beginning of the Chapman Auto Group dates back to the mid-1930s when Roy V. Chapman Sr. started selling used vehicles from his gas and oil station. Roy V. Chapman Jr. (current retired chairman of the Chapman Auto Group) served in the Navy and fought in World War II. When he retired from active duty, Mr. Chapman went to work at his father's station from 1945 to 1949. Roy V. Chapman Jr. went to work for John B. White Ford at 6600 N. Broad Street in Philadelphia, PA in 1949 as a salesperson. In 1962, Mr. Chapman became the owner of John B. White Ford, until 1973 when he closed the dealership and moved to its present location (Chapman Ford Sales Inc.), at 9371 Roosevelt Blvd., Philadelphia PA. In 1978, Mr. Chapman purchased his 2nd dealership, Chapman Ford/Lincoln/Mercury in Springfield, PA. The Chapman Auto Group has continued to expand with new dealership purchases over the years: 1981 Chapman Ford in Wilmington, DE 1985 Chapman Ford/Lincoln/Mercury/Nissan in Lebanon, PA 1991 C&C Ford in Horsham, PA (Now Chapman Ford Chrysler Jeep Dodge Ram of Horsham) 1993 Chapman Ford in Egg Harbor Twp, NJ 1994 Chapman Nissan in New Castle, DE 1995 Chapman Ford in Columbia, PA 2000 Chapman Ford in Lancaster, PA 2000 Chapman Ford/Lincoln/Mercury in Bridgeton, NJ 2008 Chapman Nissan in Philadelphia, Pa 2009 Chapman Chevrolet in Philadelphia, Pa Roy V. Chapman Jr., Chairman of the Chapman Auto Group, retired in 1999. He passed away in 2006 but his legacy will always be remembered. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! The Chapman Auto Group has the tri-states' best selection of new vehicles from Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, and Chevrolet, as well as Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, Quality Certified Pre-Owned Vehicles. It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the back of your car or truck, you've probably paid too much!" Nissan Customer Promise The treatment you receive is just as important as the vehicle you own. All of us at Nissan promise to work tirelessly to exceed your expectations. We will respect your time We will market our products and services honestly. We will employ a professional, well-trained, and knowledgeable staff. We will maintain a clean, comfortable, and modern facility. We will offer only products and services that meet your needs. We will provide clear explanations of all pricing and paperwork. We will deliver your vehicle clean with a full explanation of features. We will treat you as a guest in our home. Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience.
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6723 Essington Avenue

Philadelphia, PA

19153

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Showing 219 reviews

July 11, 2025

Clean, staff professional and service was great. Thank you for a job well done. Dan, service advisor meet me at the car in minimum time. More

by lgf8036
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Chapman Nissan responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience and that Dan provided prompt, professional service. We’ll be sure to pass along your appreciation to him. We truly value your support and look forward to serving you again!

July 11, 2025

Quick ,clean and most of the staff is professional. Wait time was a little long,but it was busy . More

by ceeree7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Chapman Nissan responded

Thank you for your feedback! We're glad to hear you had a quick and clean visit and found our staff professional. We appreciate your patience during the busy period and will continue working to keep wait times as short as possible. We look forward to seeing you again soon!

July 10, 2025

Good Afternoon, I had a state inspection, and needed some additional work. One item was a leaking transmission seal, I had the transmission worked on under warranty at this dealership a few years ago, it rea More

by Don
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Chapman Nissan responded

Hi Don, Thank you for reaching out and sharing your concerns. We truly understand how frustrating and unexpected a repair like this can be—especially when the work was previously done under warranty. We also understand the challenges of managing expenses on a fixed income. Please know your satisfaction matters to us. We’d like the opportunity to review the service history and see how we can help. At your convenience, please contact our service manager directly or reply here with your preferred contact information so we can discuss the situation further. We appreciate your continued trust and look forward to making this right. Best regards, Lincoln Overholtzer Owner loyalty Manager Chapman Nissan Team Cell 484-467-0796

July 09, 2025

I do not trust this dealership! From sales to service. I am taking my car to another Nissan dealership for service! They left a bad taste in my mouth from the purchase to the first More

by No more Nissan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keane Storey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lambert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bear
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lincoln Overholtzer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tawny Gates
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Chapman Nissan responded

We're truly sorry to hear about your experience and that we didn’t meet your expectations. Your feedback is important to us, and we take it seriously. We would appreciate the opportunity to learn more about what went wrong so we can address the issues and improve. If you're open to it, please contact our management team directly—we’d like the chance to make things right. Lincoln Overholtzer Chapman Nissan Customer Loyalty Manager My Cell 484-467-0796 E-Mail loverholtzer@chapmanautogroup.com

July 09, 2025

What is there to say, really? I was charged for a service that was not need nor did I request. The actual service that I was there for was NEVER COMPLETED/PREFORMED… More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keane Storey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lambert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bear
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lincoln Overholtzer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Phineas Jordan Phineas Jordan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Loftlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Mckenna
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Chapman Nissan responded

Hi Robert, Thank you for bringing this to our attention. We’re very sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide, and we take your concerns seriously. We would appreciate the opportunity to review what happened and make it right. Please contact our service manager directly or share the best way to reach you so we can address this matter as quickly as possible. Your satisfaction is important to us, and we want to resolve this. Sincerely, Lincoln Overholtzer Owner loyalty Manager Chapman Nissan Team My Cell 484-467-0796

July 09, 2025

This dealership is awesome they take you step by step on what ther fixing on your car. Waiting area is clean free wifi and coffee ☕️ .I got my car back in a timely fashion. More

by Kimij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jahaira Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Chapman Nissan responded

Thank you so much, Kimij! We're thrilled to hear that you had a great experience with us. We believe in keeping our customers informed every step of the way, and we're glad you felt that care. Enjoy the free Wi-Fi and coffee anytime—you're always welcome here! We look forward to seeing you again. 🚗☕️

July 09, 2025

Friendly and helpful staff. Clean settings and the music was very relaxing while u wait. More

by hboissiere709
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Warren Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette YAlston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Mckenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Chapman Nissan responded

Thank you so much for the great feedback! We're glad you enjoyed the clean environment, relaxing atmosphere, and friendly service. Creating a comfortable space while you wait is important to us. We look forward to welcoming you back again soon!

July 09, 2025

Great experience every time! Highly recommended. Service and sales department are amazing. Won’t take my business anywhere else. More

by Bcargaljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Lambert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lincoln Overholtzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jahaira Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvette YAlston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phineas Jordan Phineas Jordan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Mckenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2025 -

Chapman Nissan responded

Thank you so much for the kind words and continued support! We're honored to have earned your trust in both our service and sales departments. It means a lot to know you wouldn’t take your business anywhere else. We look forward to serving you again soon!

July 09, 2025

Worked with AJ excellent Customer Service,felt like I really mattered as a Customer just terrific Service More

by ltnrange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ
Jul 10, 2025 -

Chapman Nissan responded

Thank you for the wonderful feedback! We're so glad to hear that AJ provided excellent customer service and made you feel truly valued. That’s exactly the experience we strive to deliver. We appreciate your support and hope to see you again soon!

July 08, 2025

So far, I'm satisfied with the car I purchased. I'm satisfied as well with the service I've received. More

by rufusfaison49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Chapman Nissan responded

Thank you for your feedback, Rufus! We're glad to hear you're satisfied with both your vehicle and the service you've received. Your satisfaction means a lot to us, and we’re here whenever you need us. Enjoy your new car!