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Checkered Flag BMW MINI - Service Center

Virginia Beach, VA

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35 Reviews

35 Reviews of Checkered Flag BMW MINI - Service Center

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November 28, 2023

This dealer's parts and service department is sub par I have owned Mini Coopers since 2002 and have never experienced such incompetent and unfeeling service from a service advisor team. My 2022 Mini Coun More

by carls0204
Recommend Dealer
No
Employees Worked With
David
Nov 30, 2023 -

Checkered Flag BMW MINI responded

Thank you for your feedback, Carl. Here at Checkered Flag BMW, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

September 04, 2023

I have never written a bad review for anything. I feel it important to inform potential customers of the fact that I am out more than $2400 and feel completely duped by the service department. B More

by Disappointed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 07, 2023 -

Checkered Flag BMW MINI responded

We appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience so we can discuss this. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

August 09, 2023

Worst service center ever. Take your vehicle in for one thing and something else goes wrong. They never have a loaner car for you. Communication is horrible More

by Vlewter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
Aug 11, 2023 -

Checkered Flag BMW MINI responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

July 27, 2022

Worst service department I’ve ever dealt with. Couldn’t find my car even though it was on their lot, went in for routine oil and tires and decided to have an alignment done. Get the car back with More

by douglasdan427
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Jul 29, 2022 -

Checkered Flag BMW MINI responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

January 14, 2022

I got my car inspected at bmw and I went to pick up my car a few days later at 6pm prior to closing . The staff could not access my keys I was upset but the manager Lucious was able to assist and contact More

by Tiara Eatman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucius Sessoms
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Will Fernandez
Jan 20, 2022 -

Checkered Flag BMW MINI responded

I do apologize for the initial difficulties you experienced. I'm glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let us know if there is anything else you'd like to discuss. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210

July 09, 2021

The service department is TRASH. Worst customer service ever! Ripped us off and still did not fix the car!Krystal Stern is condescending and rude! They just kept ordering parts but nothing that was needed More

by bdaniels3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Krystal Stern
September 14, 2019

Wouldn’t go back to service Came in told them what was wrong with my car they told me it was something else what another dealer told me plus the on the dashboard showed the symbo More

by Trina1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Oct 15, 2019 -

Checkered Flag BMW MINI responded

Our team has acknowledged this review.

August 14, 2019

The “advisor” in Sales Advisor I bought a CPO BMW from Chris about three years ago. I had such a great experience working with him, a few months later my husband and I bought anoth More

by JoyRiding
Recommend Dealer
Yes
Employees Worked With
Chris Grandison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2019 -

Checkered Flag BMW MINI responded

We really appreciate your feedback, JoyRiding . We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210

May 18, 2019

Best service with a smile I came in late afternoon with a flat tire Joseph Hawthorne jumped right on it and got me taken care of with a smile. Best dealership experience I’ve h More

by FastBimmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jimmy Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019 -

Checkered Flag BMW MINI responded

Hello and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! Joseph is a great asset and we're thankful to have him on our team. We appreciate your business! Sincerely, John Hall - General Manager - jhall@checkeredflag.com - (757) 490-1111 Ext. 2210

December 11, 2018

Friends don't let friends go to Checkered Flag BMW! Worst customer service ever. Scheduled a recall repair for our BMW a few weeks ago. The recall notice said that a replacement vehicle would be avail More

by Walter O'Shea
Customer Service
Recommend Dealer
No
Employees Worked With
Believe his name was Mike
1
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