Cherry Hill Dodge Chrysler Jeep
Cherry Hill, NJ
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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FLEET DEPARTMENT CUSTOMER SERVICE I just wanted to say how please I am with the customer that I received from John Preite. I took my companies new pro-master in to get serviced due to I just wanted to say how please I am with the customer that I received from John Preite. I took my companies new pro-master in to get serviced due to the check engine light being on. He explained it would need a part and to bring it back in. The warranty service was excellent on this. We decided to leave it until the part arrived. He was able to find a ride for me back to the office. He also when the vehicle was done was able to have someone drop the vehicle back off to the office for us so we did not have to go out of our way. He went out of his way to get the part overnight ed and installed with a quick turn around time. Every time we have an issue we ask for John and he is able to get the job done without no questions asked! More
True to their word I came in with a negative equity situation looking for a lease to get out of it. I had visited numerous other dealers who basically laughed at what I I came in with a negative equity situation looking for a lease to get out of it. I had visited numerous other dealers who basically laughed at what I wanted and wanted to put me in basic trucks with a ton of money down and 3-400 more than what will and this dealer helped me to do. I ended up leaving with my price point and In one of the newest trucks on the lot. More
Great experience My overall experience at Cherry Hill Dodge Chrysler Jeep was great. I was only going to test drive and scope out what type of Jeep I wanted but ended My overall experience at Cherry Hill Dodge Chrysler Jeep was great. I was only going to test drive and scope out what type of Jeep I wanted but ended by buying my first big purchase, a 2017 Jeep Wrangler Unlimited. Jerry Cronk was my sales associate that patiently and attentively handled my every wish that I wanted in my new car. Not only did he spend over 4 hours with my indecisive self, his smile never left his face and I got everything I wanted and more. Mr. Ortiz also helped with the financial aspects and laying out every last detail for me and carefully taking care of my jeep itself, as well. This dealership met every expectation I had and I was able to make a great decision! More
Helpful Salesman Worked with Jerry Cronk to find the perfect Jeep for my needs. Super helpful and genuine guy that made the car buying process easier and more personal Worked with Jerry Cronk to find the perfect Jeep for my needs. Super helpful and genuine guy that made the car buying process easier and more personal. More
Very poor customer service I have been trying to pick up my new company car that has been delivered there and they refused to return my phone calls. I left message after message I have been trying to pick up my new company car that has been delivered there and they refused to return my phone calls. I left message after message and no response from them. This also happened 3 years ago with my last company car and it has also happened to my co-workers. It is not an isolated incident. I would never do business with this dealership. More
Salesman was great very professional and curtious Place was great salesman was very professional and curtious would strongly recommend anyone to come to this dealership and see Jerry Cronk They took c Place was great salesman was very professional and curtious would strongly recommend anyone to come to this dealership and see Jerry Cronk They took care of me and got just what I wanted More
A Little Out of Integrity. Got the mail promo $50 off service. Went in for an oil change. They convinced me I needed other work done, too. I said OK. They said I should get the Got the mail promo $50 off service. Went in for an oil change. They convinced me I needed other work done, too. I said OK. They said I should get the special 4000 mile oil change service for $54, which includes the oil and filter... So with the promo $5 cost. Right! The bill showed $49.92 for oil and filter parts, and $31.57 for just checking out the car, that other dealerships do for free. The car takes 5 qts of oil. The charged for 6. Total for the oil change and filter $81.49. (OVERCHARGE: Difference between $81.49 - $54 = 27.49). I expect to be charged fairly, and in integrity. I shouldn't need to be looking over my shoulder). They said they would give me another oil change free, but i don't trust it. So i asked for a credit on the future oil change and filter. Service should be peace of mind, not fighting to get overcharges corrected. And how is the customer wrong if they overcharged ... ? Ohoil Veh ... !! Seriously suggest stay away from the Cherry Hill Complex. Not even going to mention the inconvenience of getting a driver's side widow replaced that they damaged. Of course N/C. More
Service department I had just got back from a long trip and realized I was overdue for an oil change. I called Cherryhill Dodge they fit me right in and got me out in 30 I had just got back from a long trip and realized I was overdue for an oil change. I called Cherryhill Dodge they fit me right in and got me out in 30 minutes. More
Bad Transaction On November 17, 2016 I traded in my 2015 Chrysler 200 for a 2017 Dodge Grand Caravan. I was told I was approved through Chrysler Capital on my new veh On November 17, 2016 I traded in my 2015 Chrysler 200 for a 2017 Dodge Grand Caravan. I was told I was approved through Chrysler Capital on my new vehicle. On December 19, 2016 I received a email from Credit Karma stating that my credit had been ran with 4 new car financing companies on that date ( even though I had not authorized my credit being ran a month later and was not advised this was being done). I also received a call from the collections department at Chrysler capital in regards to my old vehicle stating I had missed my payment this month and the account was now with their collections department. I explained to them I traded this vehicle in on November 15th. They advised they see no payoff being sent in on there end. I then proceeded to ask them to verify my new car was in their system and they said it was not. I asked to be transferred to the department that handles the financing applications. I spoke to a supervisor in that department which advised me my application for my new vehicle was approved however due to the Cherry hill Dodge Chrysler Jeep dealership messing up my paperwork that they sent in to them for financing they are now being assessed a dealership fee of $1700 that they would have to pay to finalize my deal and that the deal was pending until this fee is paid. I immediately called the dealership and spoke to a supervisor which advised he could not help me that I would have to speak to Dan McBride who is the financing supervisor but he was not there and they would leave him a message. Several attempts were made on multiple days of leaving messages and voicemail's were left directly on Dan's voicemail with no return call. I finally had a someone I know who works there approach him and ask that he return my calls. He then called me back right away. He stated he received ALL of my messages but had not had time to return my calls because they were behind and short staffed. He advised they re-ran my credit that week to try and get me financed through another company so the dealership would not have to eat the $1700 dealer fee through the company I was already approved with. Although I understand them wanting to get around this fee they did not have the decency to explain this to me to re-run my credit a month later without my authorization. By doing so this had dropped my credit score when it should not have since I have already been approved by Chrysler Capital and would like to continue the sale with them since I have already been approved. He also advised he apologized about my old car now being late in my name but that they could not send the payoff in until the dealer fee is "worked out" and appealed since they did not want to eat this charge on their end. He also said he knows I have expired dealership tags that I am riding around in but that if stopped the police should not give me a problem. He ensured me the appeal on this fee will be handled by the week ending December 23rd. On December 23rd I had called to check a status update since I am still receiving collection calls from the old car's financing company I know this obviously has not been rectified yet. I still have not received a return call and nobody else is able to assist me when I call. I now am going on week 6 with no answers and shortly will have my old car's pass due payment on my credit for a payment that should have been taken out of my name over a month ago. This is a terrible way to do business to have this go on someones credit for a payoff that should have been sent in a month ago when I traded the vehicle in to them and not even have the respect to return phone calls or handle the situation in a timely fashion. I thought I would be able to enjoy my new vehicle but instead I am burdened daily by collection calls from my old vehicle and counting down the days until it ruins my credit. More
Not advertised price I received an email coupon to get an oil change/tire rotation, I took my vehicle in, they ended up charging me almost $15.00 more for one quart of oil I received an email coupon to get an oil change/tire rotation, I took my vehicle in, they ended up charging me almost $15.00 more for one quart of oil extra. Read the fine print, an oil change is not an oil change anymore. If they would have charged me for what a regular quart of oil costs this review would be different. Ill update this review if any thing changes. More