Cherry Hill Dodge Chrysler Jeep

Wow! I must say I was a little skeptic going in there last weekend, not because of anything the dealership did wrong but because I hate buying cars. I had my guard up before I even walked In as I opened last weekend, not because of anything the dealership did wrong but because I hate buying cars. I had my guard up before I even walked In as I opened my door a salesman was there waiting named Tim. My reaction was great before I get out the door there all over me but I politely said I'm just looking, his response was once I never heard before or expected as iv been to hundreds of dealerships he said "No Problem my names Tim and I can already tell you'd prefer to search alone but may I ask are you looking for new or pre-owned id just like to help guide you in the right direction it can get pretty confusing here." I was shocked because usually when I say that I'm bombarded with questions or given some sarcastic remark I told him preowned and he than asked "do you mind if I ask car or SUV as we try to keep them in different rows and have more if you don't see what your looking for." The point I'm trying to make is he understood I was a little nervous with this process and I didn't want to be attacked but it was the complete opposite. Long story short he made me feel comfortable and he ended up staying with me throughout my search even offering advice on certain suvs we looked at. I told him I didn't like when managers pressure you to make a decision and he told me don't worry that's fine you will not have to deal with any managers today just me. I ended up purchasing and received two phone calls since asking how I liked my SUV and if I needed anything. So I promised him I would write a good review for him, he's a young kid I'm guessing around 20-21 but was by far the most professional, caring, knowledgable salesman I ever met. Dodge you are lucky to have this kid. I will only be buying my future cars from him Good Luck Tim Hope you have a great year you deserve it!. More

At Cherry Hill Triplex I got hustled, I would certainly not recommend this dealership and hopefully my insight can be helpful. For starters the “Black Book” estimate trade in quote does not provide an actu not recommend this dealership and hopefully my insight can be helpful. For starters the “Black Book” estimate trade in quote does not provide an actual value of your trade-in, instead it collects all of your information up front (email marketing campaign) and once the information is gathered, it requires you to visit the dealership to have your car reviewed (no mention of an actual value of your vehicle.) The pricing on the website is false, the dealer loads in every imaginable rebate possible including rebates that do not even exist for the car (loading.) There is no such thing as a “Wow price” I was contacted by the Internet Sales Rep Mike Mancini whom, when I asked him what the "Wow price" was on the vehicle I was interested in, he was rude and obnoxious. After speaking to the Sales Manager in person, I was told he was supposed to respond that way, as he was meant to offend the customer in any means necessary to get the customer to visit the dealership to complain and then to look at the car being inquired about. When I first arrived at the dealership, I knew the exact model and stock number I was interested in as I did my research and Cherry Hill Triplex was the closest dealership with the car I wanted. I went to the showroom floor looked at a base model, and was never approached, I waited some more, finally I asked the Manager’s desk for assistance and the same guy that had been sitting at his desk for 15 minutes watching me became available. That would be Will Beauchemin (#8481,) he took me for a test drive, after a few minutes in the vehicle it was apparent that his knowledge of the technology and advanced features were limited and I would need to do outside research to better understand the car as this was not his forte. We went back to the dealership for the back and forth to talk over the price I received the song and dance about my car which was in excellent condition on paper clean Carfax, listened to the Sales Manager’s dance over reconditioning and how that was responsibility to pay for that. I walked out. Later, exhausted with the car buying experience and weakened I gave Will Beauchemin a call and decided to wrap it up and finish out with the car. This also happened to be my big mistake, since I had walked out earlier; I had never discussed monthly payments. Will Beauchemin, asked me where I wanted to be instead telling me where the payments really were (if you’re looking for an honest Salesman don’t look at Cherry Hill Triplex.) Needless to say I was willing to be at higher monthly payment than where the dealership actually had my monthly payment setup at, I discovered this in Financing. This Salesman certainly has made me feel abused, and the idea that dealership observed this and supported the ideals does not rest easy either. A few notables worth mentioning, I made an appointment days in advanced for this delivery and expected that the car should be ready to go for me, Will neglected to do this, when I arrived he took the car to detail to then have it washed, they didn’t even dry it. Just threw it on the lot and said here you go, in fact I’m still peeling plastic from corners of the interior which I thought was supposed to be removed. Apparently, the dealership only puts $25.00 worth of Gasoline in the car, which it has always been customary at least with all the other new cars I’ve owned to receive a Full tank of gas. The other thing that bothered me and this had more to do with product knowledge, I had asked Will if this vehicle was equipped with Wi-Fi connectivity (as I was waiting to go into Finance) and he said “uh-huh!” which I told my son and he was really excited, then I did some research on Uconnect and Wi-Fi is not available to this model. Don’t get me wrong I love the car, the Brand the Dodge Dart GT is a great vehicle. I regret where I bought it, I should have bought somewhere else. More

My breakdown of the dealership is as follows, - not the nicest place, hard to find parking, an the inventory is adaquated, they have another lot but you never see it. Inside is plain, with no computers for nicest place, hard to find parking, an the inventory is adaquated, they have another lot but you never see it. Inside is plain, with no computers for inventory search at desks. The salesman I spoke with, Tim Fitzpatrick was straight with me, I told him exactly what I wanted, do all your info homework before, we test drove, went over features and price. He was very understanding and did his best to satisfy my purchase. I went when it wasn't busy and still took approx 4-5 hours, so expect this. Overall, I'm happy with my purchase, can say that Tim enhanced the experience and is the reason for my review. More

Michael was very kind and helpful and tried to get me the best deal possible. He even contacted me after my purchase to make sure everything was going well with my new car. I really appreciate it. best deal possible. He even contacted me after my purchase to make sure everything was going well with my new car. I really appreciate it. More

Very unprofessional dealership - tell you what you want to hear to get you down there and then pull the bait and switch, while being inconsiderate of your time. Truly amateurs in interacting with informed to hear to get you down there and then pull the bait and switch, while being inconsiderate of your time. Truly amateurs in interacting with informed consumers. After being assured on the phone by Internet sales manager that the car I was interested in was on site at the approximate price we agreed on, drove an hour to the Cherry Hill Jeep Chrysler dealership. Upon my arrival, I could see they were ill prepared; the vehicle was nowhere near the lot, and the effort by the sales person was apathetic when he realized he might need to exert some effort. Similarly, the price he conveyed for the GC was much higher than what I was told on the phone. He did not react well when I advised him his "range" was much higher than what was verbally communicated. I would strongly advise against this dealership unless you have time and money to waste. More

Extremely helpful, listened to my needs, then found perfect car and deal for me. I was pressed for time and wanting to beat a snowstorm home. From start to finish they kept moving along, always asking perfect car and deal for me. I was pressed for time and wanting to beat a snowstorm home. From start to finish they kept moving along, always asking me how I was doing on time. At first I was not sure that they had a car I would like, Will took the time to search two lots, and in the end got me a car I am very happy with. The most impressive part was how everyone in the dealership interacted, friendly, helpful and taking time to make sure I was happy. Get to this dealership, as they were not my first choice, but the run around from another dealer in Delaware and chose to drive 1 hour and half to these guys, absolutely class act. Thanks Guys! More

I previously bought a vehicle from this dealership so I knew how it was going to go. Well it was a long experience (I bought the car on New Years eve), but I've learned from this experience. When Will arri knew how it was going to go. Well it was a long experience (I bought the car on New Years eve), but I've learned from this experience. When Will arrived and we discussed what I was looking for, he started right away what options I could look into (upgrades, etc...). We talked over my trade then while that was being looked over we went to the lot. He showed me the car that best fit me. It had many upgrades from the model that I already had. We went back a forth a couple times to get the pricing right, then our deal was done. That never means your visit is actually done. The only downside was the length of time waiting to get out. But, that wasn't anything he had a control over, like I said earlier it was a very busy day. I received a phone call from Will today asking if I everything was going ok with the car or if I had any questions or issues not to hesitate and call him back. I really appreciated that as he took interest after I left to make sure I was completely comfortable with the vehicle. Thanks Will, Lou Hieronimus More

Nouras was our salesman. He is very professional and personable. We wanted to trade our V8 for a V6 Dodge Durango. Nouras allowed us to test drive the truck and test out everything we needed to in order personable. We wanted to trade our V8 for a V6 Dodge Durango. Nouras allowed us to test drive the truck and test out everything we needed to in order to make an informed decision. He didn't make us feel as though he was trying to rush the deal. Once we made up our minds and came to a fair price, he did the rest. All we had to do is sign and drive. We would also like to mention the kindness and professionalism of Henry, the business manager we had to sign all of the paper work with. He explained all of the paperwork clearly and with a great attitude. We would definitely recommend this dealership. Make sure you ask for Nouras! More

We recently purchased a Durango from the dealership. During negotiations with Jordan a DVD player was going to be thrown into the deal. We also discussed the other key for the car which they said they During negotiations with Jordan a DVD player was going to be thrown into the deal. We also discussed the other key for the car which they said they would locate along with a manual. They were able to get us a better interest rate than our bank, so since they were saving us money we would then have to purchase a DVD player for the car which was top of the line at 1400.00. After install the DVD player is crap not worth the 1400 plus interest we were paying. We never got a second key or a manual for the car. They also "promised" a full tank of gas and wash which we never got either. Phone calls and emails to the GM have been ignored. If your going to spend 30,000 on a car and want crappy service then come here. If not go somewhere else where you are a valued customer. We will need another car soon and wont be going here. More

I would not recommend this dealer especially if you are coming out of state. I drove over 2 hours to get to this dealership and the jeep I was going to purchase wasn't even on the lot. While I was on route coming out of state. I drove over 2 hours to get to this dealership and the jeep I was going to purchase wasn't even on the lot. While I was on route the dealership was calling me asking if I needed directions or anything but when I arrived the jeep was no where to be found. When I arrived I was informed I would have to come back in the morning or " get a hotel and make a vacation out of it". Very unprofessional. More