Chevrolet of Culver City

I had been putting off a major service because I was dreading the bill. Vanesa gave me an itemized estimate before I even dropped off the car and stuck to it exactly. No surprise labor charges, no “we f dreading the bill. Vanesa gave me an itemized estimate before I even dropped off the car and stuck to it exactly. No surprise labor charges, no “we found something else” calls. She gave me realistic timelines and even split the invoice by priority items and can-wait items. I did the essentials first and booked the rest for next month. The transparency and flexibility made it feel like I was working with a trusted advisor — not just a service desk. Vanesa is the reason I’m sticking with this location. More

I’m based in San Diego but found a great lease special on a Chevy Trax at Culver City Chevy. Ram helped me do everything remotely — from paperwork to ID verification to insurance setup. Once it was finalized a Chevy Trax at Culver City Chevy. Ram helped me do everything remotely — from paperwork to ID verification to insurance setup. Once it was finalized, she scheduled delivery to my home. The driver arrived right on time, went over the basics with me, and even had a gift bag in the back seat. I’ve never leased a car without setting foot in the dealership, but now I don’t think I’ll ever do it any other way. Ram made it effortless. More

Such a disappointing experience I had at this dealership and with Malak. He misled me and told me the Chevy Equinox EV would work with CarPlay and it does not. Which means I will have to pay an addtl $39/mo and with Malak. He misled me and told me the Chevy Equinox EV would work with CarPlay and it does not. Which means I will have to pay an addtl $39/mo on a $216/mo lease for wifi in order to have navigation whereas with CarPlay it's free because you use your phone as a hotspot. He had left by the time I drove off the lot without walking me thru all the features of the car. He kept saying it would work but never followed thru. But the worst was that it was so late by the time we finished all the paperwork I asked if I could come back to empty the car I was trading in. They assure me that I could. When I came back the car had been completely emptied. Personal items, tools, prescription sunglasses for driving, keys to the properties I manage - so many items of value, many irreplaceable. When I went up on the top floor to see if I could find my things in the trash, instead I found that someone had taken my $350 espresso maker and put it aside for themselves. Which is theft. They promised me they would get to the bottom of it, that they had cameras everywhere. It's been 3 1/2 months and I never heard from them. More

Such a disappointing experience I had at this dealership and with Nick Prom specifically. It was so late by the time we finished all the paperwork for my new car lease that I asked if I could come back and with Nick Prom specifically. It was so late by the time we finished all the paperwork for my new car lease that I asked if I could come back to empty the car I was trading in. They assured me that I could. When I came back the car had been completely emptied. Personal items, tools, prescription sunglasses for driving, keys to the properties I manage - so many items of value, many irreplaceable. When I went up on the top floor to see if I could find my things in the trash, instead I found that someone had decided my $350 espresso maker had value and put it aside for themselves. Which is theft. Nick promised me they would get to the bottom of it, that they had cameras everywhere. It's been 3 1/2 months and I never heard from him. More

Such a disappointing experience I had at this dealership and with Emmanuel. He misled me and told me the Chevy Equinox EV would work with CarPlay and it does not. Which means I will have to pay an addtl $39 and with Emmanuel. He misled me and told me the Chevy Equinox EV would work with CarPlay and it does not. Which means I will have to pay an addtl $39/mo on a $216/mo lease for wifi in order to have navigation whereas with CarPlay it's free because you use your phone as a hotspot. He had left by the time I drove off the lot without walking me thru all the features of the car. He kept saying it would work but never followed thru. He also told me the car had power liftback and it does not. But the worst was that it was so late by the time we finished all the paperwork I asked if I could come back to empty the car I was trading in. They assure me that I could. When I came back the car had been completely emptied. Personal items, tools, prescription sunglasses for driving, keys to the properties I manage - so many items of value, many irreplaceable. When I went up on the top floor to see if I could find my things in the trash, instead I found that someone had taken my $350 espresso maker and put it aside for themselves. Which is theft. They promised me they would get to the bottom of it, that they had cameras everywhere. It's been 3 1/2 months and I never heard from them. More

I first heard from Carolina because of a major screw up and traumatic experience at this dealership. It was so late by the time we finished all the paperwork for my lease, I asked if I could come back to e and traumatic experience at this dealership. It was so late by the time we finished all the paperwork for my lease, I asked if I could come back to empty the car I was trading in. They assure me that I could. When I came back the car had been completely emptied. Personal items, tools, prescription sunglasses for driving, keys to the properties I manage - so many items of value, many irreplaceable. When I went up on the top floor to see if I could find my things in the trash, instead I found that someone had taken my $350 espresso maker and put it aside for themselves. Which is theft. They promised me they would get to the bottom of it, that they had cameras everywhere. They never did and it's been 3 1/2 months. They also misled me and told me the Chevy Equinox EV would work with CarPlay and it does not. Which means I will have to pay an addtl $39/mo on a $216/mo lease for wifi in order to have navigation whereas with CarPlay it's free because you use your phone as a hotspot. So Carolina reached out and said that her 'role is to ensure all our guests have a positive experience, and when we fall short, my goal is to help find a resolution.' So she had promised me that they would give me built-in navigation for the length of the loan at no cost to me. But you can't have navigation without wifi and you need OnStar for that and now that OnStar has ended I have no wifi and no navigation. She has never given me any instructions on how to access it. Calls and texts to her to follow up were ignored. I had to call the dealership multiple times. Finally heard from her but there is still no resolution. So much for her role in ensuring that I had a positive experience! Once they have their money they just kick you out the door. SO disappointing. More

Alan helped me out a lot with the cars in the dealership. Very nice guy and great salesman who listened to my requests at all times. Although I didn't end up buying the vehicle because I didn't have the fina Very nice guy and great salesman who listened to my requests at all times. Although I didn't end up buying the vehicle because I didn't have the financial status for it. Alan helped me out with everything and made me want to come back! More

Muy buena Atencion mi segundo Troca solo en Culver City Chevrolet con Rolado y el Manager Sammy Chevrolet con Rolado y el Manager Sammy More