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Chevrolet of Naperville
Naperville, IL
2,251 Reviews
Chevrolet of Naperville is proud to serve our customers around the Naperville area and worldwide as your certified dealer. At Chevrolet of Naperville we strive to provide automotive products and services of unmatched quality. We are voted as the best place to buy your new or used vehicle year-after-year and also voted the best for service including the quick lube and car wash center. Chevrolet of Naperville, your certified dealer, serving the Naperville area.
Whether you're shopping for a new car, looking for parts and accessories, or need to have your vehicle serviced, You'll find what you need at Chevrolet of Naperville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 2,251 reviews
September 25, 2014
new car purchase from the time my wife and i walked in the showroom to purchase a new vehicle; we were treated like family, from the following people. steve deason, da from the time my wife and i walked in the showroom to purchase a new vehicle; we were treated like family, from the following people. steve deason, david zayed, rob lee, sherri pacchino and last but not least sammy saad. each and everyone of them took the time to answer any questions that the wife and i had . in a very relaxing and professional manner, we were offered soda ,water coffee over a period of 4 hours. we looked at several vehicles, and we did not feel rush or pushed into a purchase. we did walk out with a new vehicle, i might add this is our third vehicle in 5 years. again from the mrs and myself we thank you for a pleasant and enjoyable experience More
by pat.jobin
Employees Worked With
Other Employees :
Sherri Pacchiano, Rob Lee, Sammy Saad, David Zayed
September 24, 2014
no hassle excellent prices great customer service Great experience, great communication, from the sales person up will be advising whoever is looking for a certified used car to check them out. Defini Great experience, great communication, from the sales person up will be advising whoever is looking for a certified used car to check them out. Definitely a most positive experience with any dealership I've dealt with no pressure or tactics trying to manipulate absolutely love the place and i will be a repeat customer. More
by caseyg1086
Employees Worked With
September 22, 2014
Overall best car buying experience ever! Outstanding service We did quite a bit of research and found a car online. Walked into Chevrolet of Naperville as serious buyers and they took their job extremely seriou We did quite a bit of research and found a car online. Walked into Chevrolet of Naperville as serious buyers and they took their job extremely seriously. To make their job more difficult, we were under serious time constraint because we had to be at a family wedding in just a few hours. David Zayed was super with his attentive customer service. Dan Gulley was by far the best sales manager we have ever dealt with - and we have purchased quite a few new cars over the years. David and Dan made our car purchase extremely easy. We were out the door with a car better than what we wanted at a great price and a great deal on our trade in. David, Dan and Premo worked tirelessly to get us out of the door in time for the wedding! Went back a week later to discuss warranty and to go over the new car and Premo went out of his way to make things easy and quick. David was very patient in explaining all the features of my new car. I will only buy from this Chevy dealership in the future. Customer Service is a top priority for this dealership. I forgot to mention Christina in Internet Sales who very quickly and accurately esponded to all of my questions which led us to this dealership. More
by dholmen
September 18, 2014
Cathy Cathy Awesome service and salesman. We had a great experience! There was no pressure only helpfulness and professional service. Highly satisfied with the wh Awesome service and salesman. We had a great experience! There was no pressure only helpfulness and professional service. Highly satisfied with the whole experience. Thanks More
by ccaneff
Employees Worked With
David Zayed, David Zayed
September 13, 2014
Very Friendly But Quality of Work was horrible I purchased a Brand New 1500 Silverado and It had a few scratches on the hood, somehow rust on a front towing hook, a scratch on the steering wheel, s I purchased a Brand New 1500 Silverado and It had a few scratches on the hood, somehow rust on a front towing hook, a scratch on the steering wheel, stain on middle front seat. Normally this would not be an issue because the dealership said they could take care of it over the weekend and I could finish the purchase on Monday when I pick it up. All they did was got the stain out of the seat. I had to bring the truck back a few days later for the dealership to correct the issues. I did and again nothing was done even after having it for a few days. They finally said they would order the new parts to replace the damaged/rusted parts and when they came in they would change them and have the scratched parts of the truck repainted. Over a Month later I called them to find out why it takes 4-5 weeks to get parts for a brand new vehicle and was told that the parts actually came in a week ago. I was just never called. The dealership has my vehicle now and says it will be at least a week. Keep in mind I live approximately an hour away and have now driven back and forth a few times because of their vacant promises to get it done quickly. The sales person who sold the truck checked back with me twice to see how I liked the truck and when I told him the troubles I was having he said he would look into it and call me back. He never called me back. Although friendly, the Service Department and Sales Person do not seem to care about an individual customer. I cannot, with a sound mind recommend Chevrolet of Naperville. More
by JKurzweil
Employees Worked With
Amanda, Sherri Pacchiano, Ian Lachman, Lori DeVega
September 10, 2014
Thank you Sherri Pacchiano!! I recently visited Chevy of Naperville for a service on a non-Chevy vehicle and I received such excellent care and attention regardless of the fact I I recently visited Chevy of Naperville for a service on a non-Chevy vehicle and I received such excellent care and attention regardless of the fact I was not arriving in a Chevy. I was so happy with the results of the service and cannot recommend Sherri enough. She is delightful to work with and I can say the same for all of the Chevy staff I came into contact with, from the moment I drove in to the time I paid my invoice. Thank you!! More
by Lcarestia
Employees Worked With
Sherri Pacchiano
September 02, 2014
Great Cars, Great Service, Great Deals! I had an excellent experience from start to finish at this dealership! The staff are very friendly and helpful and Emily Smith was delightful to work I had an excellent experience from start to finish at this dealership! The staff are very friendly and helpful and Emily Smith was delightful to work with and really knowledgeable about cars. I loved how she knew how to target exactly what I wanted in a vehicle - looks, reliability, and price point to be specific. Andy was very friendly and helpful with guiding me with all of the financing & warranties available. I am sure to be a customer for life! Thanks again, Chevrolet of Naperville, keep up the great work! More
by k0ikleppe
Employees Worked With
Emily Smith
August 27, 2014
Bullying approach to sales by Dan Troy, Sales Manager! Dan Troy was the sales manager that responded to my specific situation. Steve Deason and Isaac Flores were very friendly, helpful and professional as Dan Troy was the sales manager that responded to my specific situation. Steve Deason and Isaac Flores were very friendly, helpful and professional as they assisted my wife and I as we shopped for a new 2014 Traverse 2LT. However, when I asked about whether the dealership's participation in a specific "Car Buying Program" offered through my bank and insurance company, Dan Troy said that they did and that they did price-matching. When the time came to actually negotiate pricing based upon the price-guaranteed certificate that I received through the buying program, he immediately began telling me that there was no way that any other dealership would actually honor the price - that I would go to another dealership and buy from them only because I would not be smart/strong enough to not buy from them if they didn't honor the price either. Dan Troy was simply trying to throw numbers at me and bully me into not leaving his dealership without making a purchase. I'm happy to report that I indeed took the price-guaranteed certificate to Bill Kay Chevrolet in Lisle, IL and found the exact Traverse that we were shopping for at an even better price than the certificate price. We purchased a new car for several thousand less than Dan Troy was trying to sell us a Demo Car for. The process was relaxed, and the purchase was negotiated entirely via e-mail with no pressure sales tactics. The Bill Kay sales staff went out of there way to find the car that we want and a very good price! I would not recommend Dan Troy at Naperville Chevrolet to anyone! More
by 1nc0gn1t0.bcb
August 23, 2014
Great, friendly, no hassle Had a great experience buying a certified used SVU that I had found on line. Bob was friendly, explained each step as we went thru it. Very stress fre Had a great experience buying a certified used SVU that I had found on line. Bob was friendly, explained each step as we went thru it. Very stress free experience!! Would recommend Chevy of Naperville to friends and family. (Ask for Bob !!!!) More
by muggle07
Employees Worked With
Bob Kozar
August 22, 2014
Great Not much to say. They were very friendly, very informative, and treated me very well. I very much enjoy the new car that I bought. I would recommen Not much to say. They were very friendly, very informative, and treated me very well. I very much enjoy the new car that I bought. I would recommend them to anyone. Thanks guys! More
by Joe Moese
Employees Worked With
