Chevrolet of Wooster

STEER CLEAR OF THIS PLACE!!! I wish I would have seen these reviews before I bought a plane ticket and flew to this extremely dishonest dealership. After a few days of discussion with a salesman over the these reviews before I bought a plane ticket and flew to this extremely dishonest dealership. After a few days of discussion with a salesman over the phone I agreed to the price of a truck as advertised and I made my travel arrangements. After arriving at the airport and taking a 1 hour ride to get there I was told that the price increased to $3,000 more than what was agreed to. I made the decision to cut my losses and fly home empty handed. I figured if this is what they do, God only knows how honest they are on the condition of the vehicles. I can only hope that this review will spare someone from the overwhelming feelings of dishonesty, disgust, anger, frustration, and resentment. The old "bait and switch" is alive and well here and it was extremely dishonest. I can't believe they are still in business. PLEASE DO NOT WASTE YOUR TIME OR MONEY AND BUY SOMEWHERE ELSE! More

Brian Turner is out here making dreams reality! Communication is amazing and I would recommend him every time. If you want transparency and amazing communication go to Wooster and ask for Brian! I Communication is amazing and I would recommend him every time. If you want transparency and amazing communication go to Wooster and ask for Brian! I could not be more thrilled to work with such a professional team of people! More

We called first to set up a test drive appointment, (which I recommend if you dare to check this place out,) for a 2017 Chevy Traverse. They did have the vehicle available out front when we arrived, a (which I recommend if you dare to check this place out,) for a 2017 Chevy Traverse. They did have the vehicle available out front when we arrived, and that's about the most I can say positive about this place/our experience. When we looked at the car before driving it, we saw it had scratches on the front passenger's side, which was not shown on the website's details or pics. Also, that same part of the car with scuffs seemed loose like maybe it had been in a small fender bender, but Brian said no accidents were reported. Also, when I was attempting to put the back door down manually, Brian almost scolded me like a child that I was doing it wrong, but I just apologized and did as he instructed. Since we had drove all the way out there we decided to still test drive it. When we got going on the highway at a faster speed, and put the brakes on exiting to the ramp, it vibrated heavily. At that point, w/the vibrating, high miles and scratches, we knew it wasn't the right vehicle for us, even if listed below market value. When we returned to the dealership, Brian asked us what we thought about the vehicle. Trying to be nice and truthful we said, "It's okay, but we don't love it." Almost as if he was offended, he asked what we didn't like about the vehicle. We shared the above-mentioned feedback that we believed would be helpful to him/the dealership. We also told him that we liked our 2014 Traverse better, (has a moonroof, lower miles, neater interior color/design,) to which he pointed out the 2017 had cooling seats, and a heated steering wheel. I said I know the 2017 is premium, but we just aren't interested. He said, "It's Premier," in a condescending tone as if I was stupid. I sensed he had a strong disdain for women, or strong women that know what they want. I in no way was rude to him or returned his negative tone or communication. We were going to look at a few trucks at the dealership too, but with the way Brian was acting and talking to us, we did not want to patronage this dealership or give him a commission. We also had up to $30,000 cash to spend on a vehicle that day if we found something we wanted. Not trying to get anyone in trouble, (their own actions could possibly do that,) but I would think owners wouldn't want to turn away potential buyers with cash and excellent credit. On the way out he was laughing, making fun of us. This is not only unprofessional, but shows character lacking. Unfortunately, even if this is a good dealership for some, our experience was not good, and first impressions are very important. I wish we had read the reviews in more detail prior to driving an hour each way. Only 50 % recommend this place, it only has 3 out of 5 stars, and a lot of the negative reviews were really bad! This was our first time visiting this dealership, and it will be our family's last. If you do go here, we hope you get a better salesman than we did or that your experience was better than ours. More

Worked with Kyle Boley through text messages to make a deal on a 2500hd truck. After a 4 hour drive to this dealership to purchase, Kyle did not even show up. We thought we were purchasing a new truck wit deal on a 2500hd truck. After a 4 hour drive to this dealership to purchase, Kyle did not even show up. We thought we were purchasing a new truck with less than 100 miles. Found out it was a demo truck with over 2,000 miles and many scratches everywhere. Kyle did not tell us this. However he did tell us the amount we would get for our trade so as not to waste our time. Haha...he lied about that and I guess made up that amount up because the Sales Manager said he couldn’t agree to what I had in a text from Kyle. Would not recommend this salesman. More

Brian Turner was very kind and professional. We told him what we were looking for and he came through just as he stated even going an extra mile. We would definitely go back to Chevrolet of Wooster for futu what we were looking for and he came through just as he stated even going an extra mile. We would definitely go back to Chevrolet of Wooster for future purchases! More

Kyle the salesman was amazing Bought my first car from Kyle he was very generous and such a kind heart. Made the car buying experience how it should be. We will definitely be back. Bought my first car from Kyle he was very generous and such a kind heart. Made the car buying experience how it should be. We will definitely be back. More

Called ahead to check out and test drive a vehicle. Was told to come on over. When I arrived I was told to go look in the lot at the said vehicle and someone would be out soon to have me test drive. I walk told to come on over. When I arrived I was told to go look in the lot at the said vehicle and someone would be out soon to have me test drive. I walked around and could not find it anywhere. I went back inside and waited 40 minutes for someone to acknowledge me. I again explained why I was there and that all of my info was already in the computer system. The salesman had to figure out where the car was and found out the Manager's daughter drove this car home for the weekend! I came from an hour away! Never apologized! I explained that I am in search of a vehicle with more seating space because I have 3 sons. They brought up 1 other similar option but decided it won't work for me. They never ran any financial numbers, nothing. The salesman went to talk to someone else when I overheard the other name say, "Well if he wants more space then this will just have to do." sarcastically! Without even asking me, the salesman came back and said he pulled up a vehicle I qualify for. I walked out front to see what he drove up to find a huge Express cargo Van! Really!?!? I told them I am not going to drive a bus! I have 3 children, not 15. I told them I am shopping around for the certain vehicle I came there for and that I was already offered a deal from another dealership but wanted to see if I was able to find even better. They responded that I should have taken the other deal because they have nothing for me but this huge van. And then I left. What a waste of time! RUDE, ARROGANT JERKS! Guess they don't need to sell vehicles! Going to buy a car from a dealership that wants to make a sale. Terrible dealership! More

Withholding Info Drove almost 6 hours in a rental car to pick up the Suburban we agreed to purchase. Agreed on a date and time however we walked in to them selling the Drove almost 6 hours in a rental car to pick up the Suburban we agreed to purchase. Agreed on a date and time however we walked in to them selling the vehicle to another couple. We were strung along for an hour (as a back up purchaser) while the other party worked to obtain financing. We were there as agreed, had a check in hand for the purchase in full, and even had the vehicle insured. After the fact we were told they do not "Hold Vehicles". We were NEVER TOLD that they did not hold a vehicle as we agreed on a date and time to arrive for our purchase. We would have even given a down payment to hold the vehicle if asked. We were scoffed at and told that people dont follow through and show up sometimes. Sad you cannot trust people, but we follow through witih what we say. The salesman (Kyle) even checked in with us when we were at our hotel to confirm we were coming. THEY KNEW WE WERE COMING! We stopped at other dealers as we left OHIO and were told that they hold cars for people "all the time" and that this dealership was just BAD BUSSINESS. Stay away from a dealership that does not trust you..."Projection at its best"...I suppose in reality they dont even trust themselves. Very disappointed in Chevrolet of Wooster Ohio. Kyle, you should find a job with a dealership with "common sense" policies and integrity. More

Customer Service A Priority! Very friendly atmosphere at this place. Had an issue when I left the dealership and called Shane Mast (Salesman) and Chad Pifer (Sales Manager) about Very friendly atmosphere at this place. Had an issue when I left the dealership and called Shane Mast (Salesman) and Chad Pifer (Sales Manager) about it. I live two hours away so they had me take it to my local dealership and they took care of everything. Its nice to see that customer service is a priority at this dealership! Would definitely recommend this dealership and these two individuals to anyone looking to buy a car. More

Great experience Shane was great to work with he was honest and upfront about everything I highly recommend anyone looking for a vehicle to stop in and ask for Shane M Shane was great to work with he was honest and upfront about everything I highly recommend anyone looking for a vehicle to stop in and ask for Shane Mast.My whole experience was great everyone was friendly and nice to work with. More