Chevy Exchange

poor customer service after ordered truck came in late it was damaged they dragged their feet to replace a lot of run around while they put me out of service with no truck after ordered truck came in late it was damaged they dragged their feet to replace a lot of run around while they put me out of service with no truck More

Great! The service advisors are great! And the mechanics always do their best! they made sure my vehicle was safe to drive and we're very effective. All my n The service advisors are great! And the mechanics always do their best! they made sure my vehicle was safe to drive and we're very effective. All my needs were addressed. More

Satisfaction plus Danny Trujillo was very knowledgeable and complete in his explanation of the process in my bolt purchase. He knew all the new features of the bolt a Danny Trujillo was very knowledgeable and complete in his explanation of the process in my bolt purchase. He knew all the new features of the bolt and explained them in a fashion that I could easily understand. He answered all my questions without exception More

Great experience I bought a 2017 Silverado last night and the hole experience was easy and fast Danny T took great care of me. Thanks for the truck I bought a 2017 Silverado last night and the hole experience was easy and fast Danny T took great care of me. Thanks for the truck More

AWESOME Great Experience,Fantastic Employees!They treated me fair and offered me a loaner to take home while I had my car worked on.A 2018 Chevy Equinox!That Great Experience,Fantastic Employees!They treated me fair and offered me a loaner to take home while I had my car worked on.A 2018 Chevy Equinox!That will be my next new vehicle More

New car purchase They are pleasant, efficient, accommodating and helpful. Danny Trujillo went above and beyond getting me a payment I could afford and showing me how t They are pleasant, efficient, accommodating and helpful. Danny Trujillo went above and beyond getting me a payment I could afford and showing me how to navigate through all the systems. Definitely my dealer of choice! More

they treat you like family all the service work was done with great care and with on time promised, they treat your vehicle like one of the owners classics, great job to all all the service work was done with great care and with on time promised, they treat your vehicle like one of the owners classics, great job to all More

Great people to deal with!!! I live in north central Indiana and saw their add for a new Colorado, not only did they make it a good experience but they delivered to me. Nick and R I live in north central Indiana and saw their add for a new Colorado, not only did they make it a good experience but they delivered to me. Nick and Rafat were great to deal with. More

They get it done and got your back The Chevrolet Exchange in Lake Bluff have given me the best overall experience each and every time I go in. When I come in, they make sure that I kno The Chevrolet Exchange in Lake Bluff have given me the best overall experience each and every time I go in. When I come in, they make sure that I know exactly what Chevrolet recommends for maintenance so to help me keep my truck performing like it was brand new, all the time! More

Botched Repair Terrible Customer Service 3 visits, still didn't fix my driveshaft clunking despite giving them a TSB on the issue. Ended up with an upper ball joint failure after they repaire 3 visits, still didn't fix my driveshaft clunking despite giving them a TSB on the issue. Ended up with an upper ball joint failure after they repaired the lower one, then they claimed it was not a faulty repair it just broke of old age. Sorry, but a stud does not fail on its own after 100k miles of solid service within less than 100 miles after being touched by a mechanic. I would have been fine with the matter had Chuck Turk their service manager not have been dismissive and patronizing refusing to accept full responsibility. They fixed the bare minimum to get me off their back, I'm left with a nice scratched wheel and a sour taste in my mouth. Not even a single gesture was made to repair the customer relationship so that's why they are now getting 1 star from me. Avoid at all costs, next time I will drive ten times further to a competent dealership. More