Chicago Northside Toyota

Highly Recommend Toyota Northside if you need a car in this crazy market! I was greeted by my saleswoman Bebe and felt at ease from the moment we started looking at cars. She was kind, personable, and gen this crazy market! I was greeted by my saleswoman Bebe and felt at ease from the moment we started looking at cars. She was kind, personable, and genuine. Tegan the GM was amazing as well. I also worked with Sales Manager Evan and Benson in Finance. Let me just say I was not the easiest customer. I had a budget, far from pristine credit, and my eyes set on 1 make and model ONLY. They all worked hard to get me in my desired SUV. Negotiations were fair…No games, no gimmicks, no schemes. I have been researching and been on the hunt for the perfect car for over a month. No dealership has been as direct,honest, and as friendly as Northside Toyota. They are straight shooters who care about the customer as much as they care about their bottom line. I’m a loyal customer and will be making many referrals to this location! More

FRAUD WITH A SMILE; salesman doubled my income, lied about educational history and even employment history worked with mo jasim, at first it was smooth until months later i realized how he lied and i about educational history and even employment history worked with mo jasim, at first it was smooth until months later i realized how he lied and inflated my application details that i told him in order to get me approved for a car and take my downpayment. I told him all of my personal details to see if i could get approved for a vehicle. The salesman, Mo, decided that wasne enough and proceeded inflate my income 2x, and decided i graduated from university all without my knowledge!!! totally lied on my application This led me to get approved for a loan that i should NEVER have been approved for. using this approval he was able to create a false reality where i would be able to afford this truck. A consumer and customer should NEVER have to worry about a company or salesman taking advantage of them, lying, and entering or doing anything other than what have been said. That is extremely immoral and unethical, not to mention ILLEGAL! the salesman worked direcelty with the sales manager to deal with my application, How he was able to push those lies and proceed to get it apporved bewilders me. That should NEVER happen. Not a single person checked my details. You walk in dealerships expecting and are then assured you will be taken care of and this was NOT the case. More

Hey had a very bad experience with this dealer went for the oil change and the person who did oil change I don’t know what they stole the money from the car so don’t go there they can steal anything from y the oil change and the person who did oil change I don’t know what they stole the money from the car so don’t go there they can steal anything from your car they don’t you don’t trust them More

worked will with Selmir.. agreed to price (i didn't negotiate very much).. was told that I had to put 2500 non-refundable down (delivery in 2-3 weeks).. agreed to that.. Selmir came back to me and said negotiate very much).. was told that I had to put 2500 non-refundable down (delivery in 2-3 weeks).. agreed to that.. Selmir came back to me and said that after speaking with managers, I now had to pay the entire price to reserve the car. Negotiated upwards! Manager called me to explain and I refused to listen after I explained that they stick to their offer or we're done... They changed terms at least minute. canceled deal More

Nishat was so helpful in assisting my husband buy his car! This is the second car out family has purchased from this dealership and we are grateful for their services. Highly recommend! car! This is the second car out family has purchased from this dealership and we are grateful for their services. Highly recommend! More

Baught a 2nd hand expensive car, just after 3 miles got an engine problem, they didn’t fix it and not ready to take back this car. Very disappointed an engine problem, they didn’t fix it and not ready to take back this car. Very disappointed More

I drove from Orland Park to the Chicago Northside Toyota dealership (located at 6042 N. Western Ave, Chicago, IL) to purchase a Camry Hybrid through the Costco Auto Program. I was excited to receive the Cos dealership (located at 6042 N. Western Ave, Chicago, IL) to purchase a Camry Hybrid through the Costco Auto Program. I was excited to receive the Costco member savings and the manufacturer’s rebate as advertised. When I arrived at the dealership, I was in for a huge surprise. The Costco Price sheet included an additional cost of $3,495 above the sticker price for “Dealer Installed Items”. This completely offset both the Costco member discount and the manufacturer’s rebate. The so called “Dealer Installed Items” turned out to be an Appearance and Rust Protection Package for 5-years. Nothing was installed by the dealer. Any dealer added options added to a vehicle should be listed on the vehicle's addendum sticker. They were not. This was simply a scam to make me pay for work performed by the manufacturer and to raise the price of the vehicle at or above sticker price. In addition this dealer charged an additional $299 for VIN etch. All of these items should be optional, however, this dealership would not sell the car without purchasing these options. I was able to negotiate the cost of the imaginary “Dealer Installed Items” from $3,495 to $1,295. However, I subsequently noticed on the final paperwork that they had reduced the Costco discount by $1,000 from the original price sheet without telling me. I did purchase the car because I desperately needed one. This was the most unpleasant experience in my life. The sales person at the dealership was very polite and willing to help, however, two of the three managers I spoke with were rude and lying about these Dealer Installed Items. I will report these scam tactics to Costco and Toyota Corporation so that this dealer is held accountable for their dishonest behavior. More

Bought a new Highlander from here and by the time we got done it was getting dark and took it home. The next morning I noticed that they did a very lousy job of cleaning the car from the inside as their new done it was getting dark and took it home. The next morning I noticed that they did a very lousy job of cleaning the car from the inside as their new cars sit on the roof and it was very dusty from the inside. Took it back there to see if they can clean it again just from the inside and for someone who just bought a $45k+ car, they made me feel like I was begging. After escalating the issue they told me they will get it done but I have to wait a couple of hours to which I agreed. After about 2 hours I get the car back and all they did was a regular wash from the outside, the inside was exactly the same. More

I bought a new car, and my old one was traded-in 1 month ago. Still doing monthly payments for the old one. I did not expect such service from Toyota dealer. ago. Still doing monthly payments for the old one. I did not expect such service from Toyota dealer. More

I called the dealership to inquire about a SUV, matt salesman told me that the car couldn’t be sold yet because it had to go through an inspection. I told him I would buy it and that he would call me as salesman told me that the car couldn’t be sold yet because it had to go through an inspection. I told him I would buy it and that he would call me as soon as it got out of inspection. I didn’t hear anything, so I emailed to inquire about the process. He then proceeded to tell me that it did come out of inspection and that another customer has bought it. xxxx poor communication. I’ll definitely be taking my business elsewhere and not referring anyone to this dealership. More