Chrysler Dodge Jeep of Paramus - Service Center

They are disrespectful rude people from the employees to manager to the director. They are liers and inconsiderate and when you call them out they become spiteful take longer on your vehicle ignore phone ca manager to the director. They are liers and inconsiderate and when you call them out they become spiteful take longer on your vehicle ignore phone calls and disrespected my truck so mad grease stains everywhere. And never fully fix issues They put bandaids More

Unprofessional! I would never shop for a car here again, even though my last three cars were Chryslers. The leadership team is unprofessional. This was the worst cu I would never shop for a car here again, even though my last three cars were Chryslers. The leadership team is unprofessional. This was the worst customer service experience of my life! More

ZERO STARS FOR THIS AWFUL DEALER. This is the worst Dealer and Service Center. The Service Team lies. I have three recalls on my car and FCA (Fiat Chrysler Auto) reached to me and This is the worst Dealer and Service Center. The Service Team lies. I have three recalls on my car and FCA (Fiat Chrysler Auto) reached to me and even scheduled the repair for me with Paramus Dodge. A few hours later a service advisor called me and left a message that there are no known recalls on my car. I called FCA back and they again confirmed there are 3 recalls. FCA called Paramus Dodge back and they were told the same thing...no known recalls. FCA scheduled with me another Dodge a little further away, who also agrees three DANGEROUS recalls are needed. Both airbags spray metal and a fire extinguisher. This place is the worst. DO NOT TRUST THEM! FCA is reporting Paramus Dodge for bad business practices. More

James Chalmers, service writer at Paramus Chrysler Dodge Jeep was a pleasure to deal with. Technicians behind the scene also did well as my interior was taken apart with care for replacement of my radio. Lo Jeep was a pleasure to deal with. Technicians behind the scene also did well as my interior was taken apart with care for replacement of my radio. Look forward to doing business in the future. More

Nice faculties. However the services are taking too much time. I think they need to have the for customer. time. I think they need to have the for customer. More

Big fraud dealership in USA history, beware of this cheater, when I was go there for my steering wheel which was very stiff, they change other lot of things and bill me of $3000, when I go to pick up m cheater, when I was go there for my steering wheel which was very stiff, they change other lot of things and bill me of $3000, when I go to pick up my Jeep and take test drive then I find that the steering is still same, I leave my vehicle there and then they call me that you’re steering box is damaged and I will have to pay $2900 more, I will have to file the lawsuit against this dealer, I advised to everyone not to go there More

Good customer service.Reliable personal service from Alberto Gomez and manager Alex Vargas.Good overall Alberto Gomez and manager Alex Vargas.Good overall More

I would not recommend this dealership to anyone. I serviced my car here over a month ago and felt that my state of worry (my car stalled in the middle of a busy intersection and wouldn’t move or resta serviced my car here over a month ago and felt that my state of worry (my car stalled in the middle of a busy intersection and wouldn’t move or restart) was taken advantage of, and I was persuaded to pay for very expensive services that were unnecessary. I was also quoted full price for new tires while there was a corporate deal on tires that all Jeep dealers were participating in. I was not made aware of this and only found out by calling another dealership I go to for another opinion. I was assured by james that my car would not stall again and the issue had been resolved. 2 weeks later, my car stalled yet again. I have left multiple messages over the last month for my service advisor James, as well as the manager Alex. Neither have called me back. I have not had a single good experience at this dealership in the last 5 years of using their services and the only reason I have used them is location convenience. I do not recommend them to anyone as they do not take care of their customers and I would much rather drive to East Brunswick to a dealership that actually cares. More

Prices are to high. Quality of work is good. Other keep dealers are less expensive dealers are less expensive More

Great customer service Fast paced Very pleasant Very Great customer service Fast paced Very pleasant Very knowledgeable Very friendly Awesome overall service Well informed Great customer service Fast paced Very pleasant Very knowledgeable Very friendly Awesome overall service Well informed More