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Chrysler Dodge Jeep of Paramus - Service Center

Paramus, NJ

2.0
205 Reviews
Call Service Center (201) 488-9000

205 Reviews of Chrysler Dodge Jeep of Paramus - Service Center

Sort by
January 10, 2022

The service agent was amazing!!that’s exactly how service should be fast and efficient. More

by filmworld
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerry Speziale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alberto Gomez, Manny Andujar, Heather Curcio, William Adams
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Jan 10, 2022 -

Chrysler Dodge Jeep of Paramus responded

Hi there, We are delighted that you encountered a fast, efficient, and amazing process. Thank you for choosing Chrysler Dodge Jeep Ram of Paramus and we look forward to working with you again.

Helpful
January 09, 2022

I want to compliment a gentleman in your service Dept. His name is Alberto. We found him to be as professional and helpful as one could imagine from a consumer perspective. He had the human touch that More

by laterthatday05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto
Report | Print
Jan 09, 2022 -

Chrysler Dodge Jeep of Paramus responded

Hi there, At Chrysler Dodge Jeep Ram of Paramus we are happy that our team was professional and helpful whilst working with you. We appreciate your business and we look forward to your next visit.

Helpful
January 09, 2022

Work was done quickly and thorough. People who worked in service center were very nice. More

by Kimshirk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonardo Geldes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hickey, Heather Curcio, Victor Belaunde, Shahed Ahmed, William Adams
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Jan 09, 2022 -

Chrysler Dodge Jeep of Paramus responded

Thank you for the excellent review! We are happy to know that you enjoyed a quick and thorough service experience. We look forward to your next visit to Chrysler Dodge Jeep Ram of Paramus!

Helpful
January 02, 2022

customer service was excellent and very helpful when it came to payment options. service technicians very knowledgeable More

by Jdez72
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Gomez
Report | Print
Jan 03, 2022 -

Chrysler Dodge Jeep of Paramus responded

We strive for excellent reviews like yours, which is always our goal. Thank you, Kolleen, for taking the time out of your busy day to recognize us at Chrysler Dodge Jeep Ram of Paramus!

Helpful
December 17, 2021

Service managers are exemplary and extremely helpful in addressing my concerns and in servicing my vehicle. More

by anthony.dilo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Correa
Report | Print
Dec 18, 2021 -

Chrysler Dodge Jeep of Paramus responded

Hi Anthony, We are pleased that our Service Department was extremely helpful whilst working with you. Thank you for choosing Chrysler Dodge Jeep Ram of Paramus and we hope to see you again.

Helpful
December 13, 2021

Excellent services, friendly ambient, the make fell like family, I want to say special thanks to the Services Manager . More

by Rafaela Thomas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny, Heather Curcio
Report | Print
Dec 14, 2021 -

Chrysler Dodge Jeep of Paramus responded

Rafaela, thank you so much for your feedback! Our Service Team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Helpful
December 06, 2021

Best service ever, Chris is the best service e advisor and they got me in and out quickly the same day More

by Fernando Ramos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris , Heather Curcio
Report | Print
Dec 06, 2021 -

Chrysler Dodge Jeep of Paramus responded

Thanks so much for the positive rating and review, Fernando! We had a great time working with you and are so glad we got you taken care of quickly! Have a great day and stay safe!

Dec 06, 2021 -

Fernando Ramos responded

Service advisor Chris was great. Overall the job needed was done on time and without issues.

Dec 06, 2021 -

Fernando Ramos responded

Great service, no issues nor delays

Helpful
December 03, 2021

Don't take your vehicle here! They charge 5 hours for a job that should have taken 30 minutes and charged $200 an hour! They did a fuel system flush that was declined by us but they did it anyway! We beli More

by hagedornj
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Alberto Gomez
Report | Print
Dec 03, 2021 -

Chrysler Dodge Jeep of Paramus responded

Dealer Valued Service Customer, Customer service is very important to us here at Chrysler Dodge Jeep of Paramus. Thank you for your feedback. We have a department catered to improving our customer service. Please contact me further so I can learn more regarding your service. Thank you & I look forward to hearing back from you soon. Heather Customer Relations Manager 551-999-6771 hcurcio@rt4cars.com

Dec 03, 2021 -

hagedornj responded

We told Alberto to just fix the sensor(our son has a scanner and it indicated that the sensor- crankshaft position) we trusted that they would just do that ans Alberto right away started talking about doing a fuel flush. We said no just do the sensor. He called and said a price and wouldnt say what it entailed. I questined the price and how much was labor and he wouldnt give a straight answer. My son called and he lied to him and said ee never came there before and we authorized him to do the work. We did not! My son said the work should take 30 minutes and they charged us for 5 hours! Is it customary for labor to be $200 an hour. That is extreme. We will nevr come there again and tell everyone else we know not to!

Helpful 2
December 01, 2021

Great experience with Alex Vargas as always. Kept me updated throughout the process and went above and beyond to make sure I was taken care of. More

by tkose621
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Vargas
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Dec 02, 2021 -

Chrysler Dodge Jeep of Paramus responded

Thank you for the great review! We are happy to know that you had a positive experience with Alex, and if there is anything else we can do for you, please let us know.

Helpful
November 30, 2021

Mike was excellent and very informative in all my questions and concerns. Overall great experience. More

by daniellewells10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael from the service department, Heather Curcio
Report | Print
Nov 30, 2021 -

Chrysler Dodge Jeep of Paramus responded

Danielle, thanks for taking the time to leave feedback! We're so glad that we were able to help with your concerns and questions. Please don't hesitate to reach out to us if there's anything more we can do. Thank you for choosing Chrysler Dodge Jeep Ram of Paramus!

Helpful
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