Chuck Stevens Automotive

“Exceptional Experience” He the was the most exceptional salesmen I have ever experienced. His overall personality, professionalism, honesty, & respect of the customer was a t He the was the most exceptional salesmen I have ever experienced. His overall personality, professionalism, honesty, & respect of the customer was a total class act. More

HORRIBLE I would not recommend this dealership to anyone. I have never experienced paper work taking so long in my life. I have purchased many trucks in the pa I would not recommend this dealership to anyone. I have never experienced paper work taking so long in my life. I have purchased many trucks in the past. I have even been around airplane purchases that took less than half the time they did. They scratched the windshield while removing a dealer sticker and never mentioned it. They did not tell me it only had one key until I asked for "two sets of keys and ill be ready ti go" then it came out. I spent over $42,000 and they put $5.00 in gas to get me to the nearest service station. On top of all of this they did not even give me any of the paperwork to get the truck registered. They promised me that I would get the second key and i have waited patiently. It has been 4 months and not a peep from them. They got what they wanted and dont mind screwing the customer! More

Awesome experience. Our sales woman Mrs. Culpepper was great!!! She made the whole experience worth the trip. Would definitely recommend. Thank u so much. Awesome Our sales woman Mrs. Culpepper was great!!! She made the whole experience worth the trip. Would definitely recommend. Thank u so much. Awesome More

Great car buying experience. Salesman Russ Bozeman made my car buying experience great. He was very informative on each vehicle and took the time to answer all questions that I ha Salesman Russ Bozeman made my car buying experience great. He was very informative on each vehicle and took the time to answer all questions that I had. Will do business with him on any future car purchases. More

Great custom service Phillip Reese is the best I would recommend anyone to go see Him and her the best as best can be in buying a car Phillip Reese is the best I would recommend anyone to go see Him and her the best as best can be in buying a car More

LIARS!!!! Internet Price Shown is a Joke! LIARS! Internet Price - $22,758 is 100% NOT the accurate price, not even close! TODD SELLERS (current salesman with Chuck Stevens Dodge Chrysler Jeep LIARS! Internet Price - $22,758 is 100% NOT the accurate price, not even close! TODD SELLERS (current salesman with Chuck Stevens Dodge Chrysler Jeep in Bay Minette, AL as of 5/17/18) flat out told me that this price was put on the internet to attract buyers, NO BODY EVER got this price according to Todd Sellers! EVER, Nobody EVER got this price! He said MY price would be $26K! Wait, what???? I informed him that this practice was WRONG. He told me CHRIS MEYERS DODGE CHRYSLER JEEP did this and they had to do the same thing to be able to compete with them. He asked me what I wanted to pay for the truck. I told him closer to $20K as it was shown online. He LAUGHED IN MY FACE AND SAID THAT HE COULD NOT BELIEVE I THOUGHT I COULD BUY A BRAND NEW TRUCK AT SUCH A LOW PRICE! He LAUGHED at ME for thinking I could buy the exact same truck shown on the internet for the internet advertised price! More

TWO STIKES FOR CHUCK STEVENS Today was my second experience of dealing with CS dealerships in my quest to buy a truck. 1st was the Ford Dealership and today was the Dodge Dealship Today was my second experience of dealing with CS dealerships in my quest to buy a truck. 1st was the Ford Dealership and today was the Dodge Dealship. I went to Ford looking at a truck that was listed on the internet with pictures and video, listed for $39,000.00 got to the dealership and was told $49,000.00 and given a line about dealer add on that wasn’t listed on the internet. Today’s visit was after watching a Chuck TV spot where he gave the price of the truck at $45,122, price given at the dealership to me $61,719 +TTT. Then, when I pulled out my phone and showed him the picture I had taken of Chuck’s TV spot with the price of the truck, he said quote us what I thought was fair for the vehicle...... what.... Chuck Stevens already had $45,122. So never again and I will tell all who will listen to not buy there. More

The sign on the side of the building says Warranty Forever! Purchased a new 2016 F-250 and less than a year later decided the truck wasn't big enough to carry the load I bought it for. The dealership new I want Purchased a new 2016 F-250 and less than a year later decided the truck wasn't big enough to carry the load I bought it for. The dealership new I wanted the 2015 F-450 on the lot and as expected got beat up on the trade in. Well salesman said my complimentary Sirrus radio would be transferred over, it wasn't. Asked the finance department to check on it, and didn't get a response. When I asked the salesman if the truck was covered by the Warranty Forever he said it would was, it wasn't. Once again I went to finance department and inquired if I had warranty forever he said he could see it on the transaction data at time of purchase?? He said he would look in to it, and get back to me, he has not. I have been by twice to discuss this, and turned away. I have left messages, and he has not replied. Bought a Dodge 3500 at this dealership, and it had Warranty Forever! Have spent thousands of dollars there on the F450 in service and parts. Have had all my Ford recommended service done at this dealership. I will really consider my choices in my next purchase! They should really consider returning customers who value the experience in Bay Minette! More

Service department Took my truck in for air bag recall, first time at Chuck Stevens Dodge. I have had previous recalls done in Mobile with no issues. Thought I would sav Took my truck in for air bag recall, first time at Chuck Stevens Dodge. I have had previous recalls done in Mobile with no issues. Thought I would save time and gas since they're closer since I have moved. Service manager calls after they change the passenger side inflator and says that my airbag light is on and will need to replace the on off switch on the dash for passenger side. There was nothing wrong when the truck was dropped off and they claimed the airbag light was on apon arrival, which it was not. Refused to except responsibility for the issue. All they had to do is say the switch was bad when testing and needed to be replaced, but they chose to say it was like that when dropped off. So I took it it to the Mobile dealership for the repair. I'm not going to support a business and give them my hard earned money when they are not upfront and honest from the start. I will not use them for any future repairs or recalls. More

Military Beware! Crooks First impression started off good. I was greeted immediately, but be aware the person you talk to on the phone will not be who they give you for a sal First impression started off good. I was greeted immediately, but be aware the person you talk to on the phone will not be who they give you for a sales associate. The vehicle I looked at had an oil leak at the filter, crack in windshield, rearview mirror non operational, and front end stabilization issues (rapid vibrations left and right while driving down the road). Mr. Bird was my sales associate and assured me they would take care of those issues. Now to the negotiations. This vehicle was listed above suggested retail and they would not budge on the price at all. The only decrease in their asking price was $300 for the windshield, so I can take care of it myself. We looked at the Carfax and it showed an accident in which there was front end damage and alignment issues. Still, no negotiating with this place, they want to take you to the cleaners. Mr. Bird even tried to distract me with the good old "their financing department can do better than Navy Federal and save me a couple thousand." I probably shouldn't have told them I was military in the beginning, but who knows. They definitely wanted all they could get and not give, even a little with the issues discovered. For $40,000, the vehicle should be crisp. Don't buy here! Keep shopping and spend your money with someone who won't take advantage. Crooks. More