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City Automall Ford - Service Center
Columbia City, IN
363 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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363 Reviews of City Automall Ford - Service Center
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August 15, 2023
Staff was friendly and professional and curtious and the wait time was not long and they even offer free refreshmrnts while you wait or a curtious shuttle ride home and back and forth to dealership, wait time was not long and they even offer free refreshmrnts while you wait or a curtious shuttle ride home and back and forth to dealership, More
by chastaintina
Verified Customer
August 14, 2023
Rob was excellent to work with! He did his best to keep me informed and up to date while waiting on ford to reply in how to fix the issue with my truck. He did his best to keep me informed and up to date while waiting on ford to reply in how to fix the issue with my truck. More
by GRIEWANK
Employees Worked With
August 10, 2023
October will be 8 years coming to City Ford service. Rob does an outstanding job! He is so knowledgeable and always give great, honest service. Better keep him around!! Rob does an outstanding job! He is so knowledgeable and always give great, honest service. Better keep him around!! More
by John L
Employees Worked With
August 08, 2023
Service center was excellent but salesman Joe Payton turned his story on me. When the heat was on him from me through service, he back tracked what happened to save his own behind. Thankfully, the servi turned his story on me. When the heat was on him from me through service, he back tracked what happened to save his own behind. Thankfully, the service department seemed to know that and agreed with me on what Joe Payton originally said. When I test drove the vehicle I heard what I thought was a front brake issue when I turned the wheel and applied the brakes. Joe said it was probably some rust on the rotors from having sat a while and if it was an issue, I could could come back to the service department and they would 'take care of me.' When I did service was going to CHARGE ME! Then service was with me in front of Joe Payton, and he insisted it was the back brakes and he knew xxxx well it was the front!! He turned on me. Once gone over and repaired by the service department, they informed me that the back brakes were in good shape. Joe didn't 'forget' this. It happened on our test drive when I turned the front wheels and applied the brakes. You have an excellent service department there and I plan to come back for the periodic upkeep and repairs of my 2019 Transit. As far as old Joe goes? Its probably time to hang up his misleading sales pitch and retire. I'm extremely disappointed in the guy. ALSO, his friendliness turned off after the sale too. He was short, curt and quite frankly, rude. He didn't even tell me that the truck had been wrecked until I decided to go ahead and try to get approved and was filling out paperwork. 'Its all been totally redone', he said. Its been inspected by the dealership. Was ready to go. Bull! In 2 days of having it the oil change warning came on. The front brakes were bad AND IT NEEDS A TUNE UP! The guy is deceptive for his commission. NOT COOL. 👎👎👎 SERVICE: ⭐⭐⭐ EXCELLENT. James Santolino (219)379-2193 www.jimstjames.com More
by James Santolino (Jim St. James)
August 08, 2023
As always we received the very best service. From making the appointment to the end of the service appointment. They always treat us so well and go above and beyond in there explaining. From making the appointment to the end of the service appointment. They always treat us so well and go above and beyond in there explaining. More
by ssdavis9958
Employees Worked With
August 08, 2023
I was very pleased with the quick way you was able to do the updates on my wife's car. I had planed to spend most of the morning there, but was out of there in about 1/2 the time. the updates on my wife's car. I had planed to spend most of the morning there, but was out of there in about 1/2 the time. More
by F98RANGER
Employees Worked With
August 03, 2023
It was a great place who and the place was clean. Staff was nice and very helpful Staff was nice and very helpful More
by jaycbrown33
Employees Worked With
August 03, 2023
Love this place! Everyone is awesome and super friendly, helpful and passionate! If your looking to buy or have your car serviced this it the place. Everyone is awesome and super friendly, helpful and passionate! If your looking to buy or have your car serviced this it the place. More
by G-Money
Employees Worked With
Other Employees :
Dalton Birk
August 01, 2023
Always friendly,eager to get me in when convenient for me. Rob is so nice me. Rob is so nice More
by danthegasman
Employees Worked With
August 01, 2023
Cole, Tristan, Dalton & Brad are so helpful & knowledgeable. It's a joy to need parts & have to call the parts departments! knowledgeable. It's a joy to need parts & have to call the parts departments! More
by AUTOMOTIVEMD
Employees Worked With
Other Employees :
Dalton Birk
