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City Automall Ford - Service Center

Columbia City, IN

4.7
347 Reviews

347 Reviews of City Automall Ford - Service Center

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October 18, 2024

Warm and friendly service team! We love working with Rob. He is the absolute best!!! More

by thefeltons9608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

October 15, 2024

Rob is exceptional, he’s always cheerful and informative. I know when I get him our vehicle will be taken care of with the upmost attention. More

by Haileesha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

City Automall Ford responded

Haileesha, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

October 07, 2024

Friendly and knowledgeable staff, had a few issues with my truck and they quickly and without hassle fixed the problem. More

by RRIGGS531
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

City Automall Ford responded

Thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 04, 2024

Had my car for 3 days used half of tank of gas and still not sure what is wrong with it More

by DEVYNNSMOMMY
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Armbruster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

City Automall Ford responded

Thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn your experience into a positive one.

October 03, 2024

My truck is home, I want to thank Tyler in the service department. After I spoke with him he took ahold of the problem and didn't stop until my truck was fixed. He called me back and said my truck was fix More

by jodimullins171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alissa Furry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2024

I got a very detailed breakdown of my diagnostic report, which was very helpful in my decision making. More

by phillip.w.childs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 25, 2024

Service entry was spotless. Service people were very friendly. Recall was handled nicely and I left pleased. More

by Talktomike127
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

City Automall Ford responded

We are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

September 25, 2024

Friendly staff. Got me checked in, serviced my F250 and got me on my way reasonably fast. Replaced the serpentine belt - dealership pricing for parts & labor - quali More

by mack932
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Armbruster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

City Automall Ford responded

It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!

September 22, 2024

Left another dealer looking for good service. Found it here at City Ford with Robert and his team. Have not been disappointed. Have only had very small issues that I showed them. They took the More

by asanglin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 20, 2024

Justin and his team always go above and beyond to ensure customer satisfaction is at 100%! Thank you to you and your team for all that you do! More

by JAY.PRATT4200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Harmon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Lonsbury
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Gradeless
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

City Automall Ford responded

Jay, thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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