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City Volkswagen of Chicago
Chicago, IL
4,159 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today!
So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 4,159 reviews
March 21, 2026
I've been driving a Kia for awhile and was no longer happy with it. Ray reached out to my husband Javier and we came in to City VW of Chicago and Ray got us into a 2026 Volkswagen Atlas Cross Sport and happy with it. Ray reached out to my husband Javier and we came in to City VW of Chicago and Ray got us into a 2026 Volkswagen Atlas Cross Sport and we absolutely love it. Thank you so much for being an honest Joe. More
by teresacervantes1988
Employees Worked With
March 20, 2026
Great service, Rob was very helpful with getting me the car & price that I wanted. I arrived at the office very close to closing & was welcomed by Alex who didn’t rush me & was very informative. No hidden car & price that I wanted. I arrived at the office very close to closing & was welcomed by Alex who didn’t rush me & was very informative. No hidden fees, everything was straight forward, even with financing! Alex went over & beyond for us & it’s appreciated. 10/10 service, I will be back for my daughter's 1st car. More
by Briana
March 16, 2026
It’s my second go around with city VW Chicago. Ray Ramon Cotto took great care of me as any customer should be taken care of.I highly recommend Ray to anyone looking for a car. Ray Ramon Cotto took great care of me as any customer should be taken care of.I highly recommend Ray to anyone looking for a car. More
by Deerod
Employees Worked With
March 16, 2026
Just bought a 2026 Tiguan from Alex and he went above and beyond to give me every deal possible and make my budget work. beyond to give me every deal possible and make my budget work. More
by Rogeliolem
March 16, 2026
My experience with City Volkswagen was incredibly positive. From having great service technicians like Justin and Nick, to Laura who helped put me in a beautiful car. I cannot say enough good things positive. From having great service technicians like Justin and Nick, to Laura who helped put me in a beautiful car. I cannot say enough good things about the staff here. Everyone was so helpful and kind throughout the whole process and I got to leave with a car I love. More
by emma.wahlert
March 15, 2026
I had an amazing experience buying a car with Alex. As a first-time car buyer in the US, I truly appreciated how patient, kind, and helpful he was throughout the entire process. He made sure I received As a first-time car buyer in the US, I truly appreciated how patient, kind, and helpful he was throughout the entire process. He made sure I received a great discount and took the time to explain every detail about the car clearly so I could make an informed decision. What impressed me the most was how he guided me step by step through everything, from the paperwork to the insurance I needed. Buying a car for the first time can be overwhelming, but he made the whole experience smooth and stress-free. He is very professional, knowledgeable, and genuinely cares about helping his customers. I’m really grateful for his support and highly recommend him to anyone looking to buy a car. Outstanding service! I also had a wonderful experience with Evelyn. She is incredibly kind, professional, and very helpful throughout the finance process. She made sure that I received the best rate and price possible, which I truly appreciate. More
by Rey
March 13, 2026
Alex Rocha provided exceptional service and guidance in my 2025 Atlas Cross Sport purchase. He made a sale and I got a fair deal. my 2025 Atlas Cross Sport purchase. He made a sale and I got a fair deal. More
by LizB
March 10, 2026
Laura was phenomenal—attentive, professional, and genuinely caring. She made the entire car-buying experience smooth, stress-free, and unforgettable. I truly appreciate everything she did and highly genuinely caring. She made the entire car-buying experience smooth, stress-free, and unforgettable. I truly appreciate everything she did and highly recommend working with her. More
by nora_vald
March 08, 2026
I’m glad I walked into City Volkswagon. Easiest car buying experience I’ve had. Edgar was very professional and knowledgeable and had me out of there with the car I wanted in no time. I cou Easiest car buying experience I’ve had. Edgar was very professional and knowledgeable and had me out of there with the car I wanted in no time. I couldn’t be happier. More
by markwalsh14
