City Volkswagen of Chicago

I would like to say a special Thank You to Laura, John, Evelyn, Lazaro, and Frank. The staff here seems more like family then coworkers. Even after my purchase, they were still just talking to me like I am Evelyn, Lazaro, and Frank. The staff here seems more like family then coworkers. Even after my purchase, they were still just talking to me like I am their friend, hanging out. Good vibe feeling in this dealership! And I will see you all often for my complimentary car washes, Yay!!! Thank you all!!! More

Best experience purchasing my new 2023 Taos with Charles Diaz! He was very efficient and friendly, making my appointment and process smooth. I appreciated his help as well via text answering any questions I Diaz! He was very efficient and friendly, making my appointment and process smooth. I appreciated his help as well via text answering any questions I had prior to arriving. Highly recommend coming in to speak with Charles Diaz. More

Manny overall was very knowledgeable and thorough. I greatly appreciate his patience and willingness to explain things. Thank you 😊 I greatly appreciate his patience and willingness to explain things. Thank you 😊 More

Seriously this is the best buying experience I have ever had. Edgar and Alex both communicated well. There was zero pressure, we drove over 3 hours after finding the exact car I wanted on a FB ad. They were had. Edgar and Alex both communicated well. There was zero pressure, we drove over 3 hours after finding the exact car I wanted on a FB ad. They were so accommodating and kind. We would recommend them to anyone!!! More

They went out of their way to accommodate my schedule so I could get in a test drive and then made the buying experience quick and easy. I would definitely recommend this dealership- especially if you’re lo I could get in a test drive and then made the buying experience quick and easy. I would definitely recommend this dealership- especially if you’re looking for a good deal! More

Ray Cotta was the salesman. I was told that there is a federal law that I have to provide my ssn since I was financing through my own bank. Not through them. When I questioned t I was told that there is a federal law that I have to provide my ssn since I was financing through my own bank. Not through them. When I questioned them on that law, Ray became enraged, yelling that they need to make sure I'm not a terrorist, pounding his hand on the desk. Borderline harassment on how many texts and calls I got while I waited for my approval from my bank. They tried to hide the damage on the car from me. When Ray was yelling, I felt unsafe and uncomfortable. Then the manager told him that I didn't need to if I'm paying with a check from my bank. He said he worked there for 11 years, so I don't believe that he didn't know he was lying about a federal law to obtain my ssn. On my 1st visit, a woman named Maria claimed to be the sales manager. I don't see any employee listed on their site with her name as a manager. So there's another lie. They are very manipulative. Save yourself the risk of giving them your ssn security and shop elsewhere. More

George was extremely friendly and was patient with me. 5 star service, would go back 5 star service, would go back More

One of the best experiences. Thank you Alex! Awesome service. Patient, helpful fast service m. Definitely recommend Thank you Alex! Awesome service. Patient, helpful fast service m. Definitely recommend More

I just want to thank my Dealer Representative Manny for helping us buy the right auto for us at city Volkswagen.of chicago. Manny was patient answered all our questions and made sure the car we bout was i helping us buy the right auto for us at city Volkswagen.of chicago. Manny was patient answered all our questions and made sure the car we bout was in good condition. I will recommend Manny yo all my friends & this Dealership. More

Amazing! George was beyond helpful. Very Pleasant. Answered all the questions I had. Made my replacing my car a happy occasion. George was beyond helpful. Very Pleasant. Answered all the questions I had. Made my replacing my car a happy occasion. More