City Volkswagen of Chicago

Very pleasant experience overall. Laura is kind, professional and patient. First time leasing a vehicle. Laura educated me regarding the process and made sure I understood every step. When my lea professional and patient. First time leasing a vehicle. Laura educated me regarding the process and made sure I understood every step. When my lease was up, once again Laura provided the necessary insight so that I could make an educated decision. Thanks to her help, I purchased my lease and the process was seamless and efficient. What really makes Laura special is her willingness to establish a relationship with the customer. She takes the time to ask the right questions so that she can better understand her customers needs instead of their wants. More

Fantastic experience. Edgar in sales was friendly, accommodating, down to earth, and very knowledgeable. Jennifer in finance was so personable and made the warranty choices and paperwork a breeze. S accommodating, down to earth, and very knowledgeable. Jennifer in finance was so personable and made the warranty choices and paperwork a breeze. So happy in our new Taos! More

Eddie Martinez was great to work with. His professionalism, kindness and no-nonsense approach was refreshing. He went out of his way to make the whole car-buying experience smooth. I would def professionalism, kindness and no-nonsense approach was refreshing. He went out of his way to make the whole car-buying experience smooth. I would definitely recommend him for any VW sales. Thanks Eddie. More

Great customer service. John worked out a great deal with us and Enrique and Ernie were awesome to work with when finishing the deal. Overall great experience. us and Enrique and Ernie were awesome to work with when finishing the deal. Overall great experience. More

Luis is very helpful. He is really respectful and had a lot of patience in talking to us about everything. This is my first car and I can’t be happier. lot of patience in talking to us about everything. This is my first car and I can’t be happier. More

Good inventory. Our associate Marcus was knowledgeable about the features and benefits of vehicles we considered. Marcus and his managers worked hard to satisfy our needs. about the features and benefits of vehicles we considered. Marcus and his managers worked hard to satisfy our needs. More

I worked directly with Edgar And he was incredibly helpful. The entire team was so pleasant to deal with. Edgar was super friendly and knew his stuff! John (sales manager) was transparent and accommod helpful. The entire team was so pleasant to deal with. Edgar was super friendly and knew his stuff! John (sales manager) was transparent and accommodating. And Jennifer made me feel terrific about my decision. Would recommend this dealership to anyone who wants to be treated like a real human being. More

RAY!! RAY!! RAY COTTO!! Highly, highly, highly recommend him. We had a great experience and couldn’t be any happier with our 2021 Atlas. If you’re looking for a car with full transparency, do yourself a f him. We had a great experience and couldn’t be any happier with our 2021 Atlas. If you’re looking for a car with full transparency, do yourself a favor and reach out to him. You won’t be disappointed. More

Ray Cotto was amazing and very helpful at helping my family & I choose a new car! Highly recommend him & this Volkswagen location! 10/10! Great experience, thank you! family & I choose a new car! Highly recommend him & this Volkswagen location! 10/10! Great experience, thank you! More

We worked with Luis G. and loved the experience during our visit and purchase of an Atlas SEL. Luis is a strong communicator and helped us navigate the different trims and trade offs of the Different atla our visit and purchase of an Atlas SEL. Luis is a strong communicator and helped us navigate the different trims and trade offs of the Different atlas models without putting his thumb on the scale or biasing us toward a particular vehicle. Trustworthy and pleasant all around. We love where we landed with the Atlas SEL and will do another purchase with Luis for sure. Ask for him! More