City Volkswagen of Chicago

Edgar and Dan went out of their way to find my car at a different dealership. They were top notch. I was about to buy another car from a different dealership because initially City Volkswagen wasn't willin different dealership. They were top notch. I was about to buy another car from a different dealership because initially City Volkswagen wasn't willing to give me equity in my lease but a CarMax offer and almost going to another dealership changed that and City came through. I will say, I should have researched VW Care, Maintenance, GAP, and Tire/Rims package because I honestly have no idea if I got a good deal or not. The prices are not published on any VW dealership website and the list of "prices" of different types of service showed to me felt like they were were scaring me into buying the coverage. That said, I really have no baseline nor did I know the car's maintenance schedule so they really have the advantage and you have to trust they aren't pulling a fast one. I will say though, City wanted to charge me $895 for GAP insurance and I was able to add it onto my policy for $7 a month. So, there's that. I would rate Ernie as well but it would be unfair because I still have no idea if what I paid for VW Care and Maintenance was too much. W regards to the car, I'm sure if this car was bought pre chip and car shortage, maybe could have saved a few more bucks but w the car we wanted being the only one in the state and one of six across the country, I really appreciate what Dan was able to do for me. Edgar was also super helpful and went out of his way with his customer service. I forgot my garage door opener in the old car and he dropped it off at my house the following evening. Rock on Edgar. Looking forward for the next 5 years w City. More

Great dealership. My salesman Marcus was Fantastic. He took his time explaining everything about how the car works. He went over every function and how it all worked. The business person was great. It was took his time explaining everything about how the car works. He went over every function and how it all worked. The business person was great. It was a great experience all around. From start to finish. More

I came in here after having a negative experience at another dealership with beyond pushy sales people. I found a car online I wanted to see, called to get in a test drive and I knew right away on the p another dealership with beyond pushy sales people. I found a car online I wanted to see, called to get in a test drive and I knew right away on the phone that Eddie was going to be my guy. He got me set up with the car to drive within an hour and had it ready when I showed up. Eddie wasn't pushy one time, answered all my questions and made me feel so comfortable. I left the dealership that day with my new car and couldn't be happierwith my experience. I work in hospitality and truly appreciate someones honesty. I will send everyone this way now because of my experience and I'm so happy Eddie answered the phone that day! Thank you again! More

I recently purchased a vehicle from City Volkswagen of Chicago, and worked with Erick and Enrique throughout the process. Both Erick and Enrique were professional, transparent, and willing to go the extra Chicago, and worked with Erick and Enrique throughout the process. Both Erick and Enrique were professional, transparent, and willing to go the extra mile. I sincerely appreciated the car-buying experience they cultivated, and will absolutely recommend the City VW team as a result of this positive experience. Thank you both again! More

Marcus is fabulous. He is professional, courteous and put me at ease at what can become a stressful experience. He's so knowledgeable and friendly and I would recommend him to my friends. me at ease at what can become a stressful experience. He's so knowledgeable and friendly and I would recommend him to my friends. More

Great salesman great staff. Had a wonderful time there and also got a great car. My experience there was wonderful. City VW made me feel like I was a long lost cousin. They made my purchase seem like a fa and also got a great car. My experience there was wonderful. City VW made me feel like I was a long lost cousin. They made my purchase seem like a family great together More

Hands down.. best car purchase experience in Chicago!!!...if you are looking for FIVE STARS experience from A-Z, this is THE ONE. I made an inquiry on the internet. I got an instant awesome foll Chicago!!!...if you are looking for FIVE STARS experience from A-Z, this is THE ONE. I made an inquiry on the internet. I got an instant awesome follow up by (Eric), very elegant and professional sales man. We scheduled a test drive on the same day for my wife and I. Then, at the showroom, we met a super super super nice, respectful and knowledgeable gentlemen (Edgar) who greeted us so warmly, professionally and showed us the car we planned to test drive with (Eric) earlier on the same day. (Edgar) was very knowledgeable and super nice and thoroughly highlighted the great features of the car and our 5-stars experience with him is one of the reasons we leased the car!!! On the next business day, I got a very clear and detailed quotation from (Eric), I really like the professionalism of Eric to make the efforts to send a very detailed quotation. Very relatively quick and elegant negotiation!! followed by quick and elegant agreement!! I really love everything from A-Z by Edgar and Eric. We then met (Edgar) again after agreement in terms with (Eric). Edgar as expected showed us the car again after deep cleaning and sanitizing with super nice attitude, enthusiastic spirit, good heart and educated us more on the car. The final step was going over financial documents with Jennifer who was super super nice, thorough, knowledgeable and very kind!!! This is a what I call five stars experience from A-Z. Thank you city of VW of Chicago!!! I have to say this everyone else in the showroom was showing a lot respect and kindness. More

It was so smooth and easy to sell my car! I was a first time seller and Eddie made the process so simple. I definitely felt like I was in good hands. time seller and Eddie made the process so simple. I definitely felt like I was in good hands. More

The worker Marcus is very excellent at what he does and I will definitely recommend this dealership to others everybody there made it easy and quick for a in and out will definitely recommend this dealership to others everybody there made it easy and quick for a in and out More

Had a very great experience from the City of Chicago VW. Eddie was very helpful with helping me find the perfect car and answered all of my questions. Eddie was very helpful with helping me find the perfect car and answered all of my questions. More