City Volkswagen of Evanston

By far the most pleasant experience I’ve ever had buying a car . Ricky was fantastic ! Knowledgeable ,professional, patient , and prepared in all aspects of the purchase process . A true asset to the VW d a car . Ricky was fantastic ! Knowledgeable ,professional, patient , and prepared in all aspects of the purchase process . A true asset to the VW dealer. Everyone involved from the sales manager to finance to the car porters were also wonderful . Can’t praise the team enough More

Excellent customer service. Amazing staff. They helped me find not only the perfect car but also insurance! Amazing staff. They helped me find not only the perfect car but also insurance! More

I went over there to buy a used car. I bought the car in the end of December and 27 2022. I noticed January 1st that the passenger site window was not working and I call immediately to I bought the car in the end of December and 27 2022. I noticed January 1st that the passenger site window was not working and I call immediately to inform about the problem. My sales person Julian D. quickly told me, " bro I spoke with my manager and he told me that you have to go to Subaru to fix it" Long story short don't go to those people/ car dealership , they don't care about customer service as well as customer satisfaction or after sales support. I was in the need of a car and I bought it there but I will not suggest to anyone to go there because they are all a bunch of unprofessional kids, starting from the sales team, and going up to the management I had the opportunity when I was there to talk with there managers Marcus and Alex ( both of them extremely unprofessional and implement to work with). I will be sure to inform everyone that is in need of a car that you are not a good choice ! More

We purchased a 2023 VW Taos this weekend with the help of Narcis, and we could not be happier with our experience at the City VW of Evanston Dealership! Narcis was extremely friendly, helpful, and patient wi Narcis, and we could not be happier with our experience at the City VW of Evanston Dealership! Narcis was extremely friendly, helpful, and patient with me and my partner as we asked him a million questions. He made us feel heard and comfortable in our purchase, and I really appreciate all of his help! Alex also spent a good amount of time explaining the warranty options to us, what a friendly guy! The VW Evanston team made our experience a memorable one! Highly recommend. More

Ian was incredibly well prepared for my appointment. He had excellent service and attention to detail. My appointment was comfortable, and easy going. He walked me through each step and made sure that I He had excellent service and attention to detail. My appointment was comfortable, and easy going. He walked me through each step and made sure that I had not only all the information I needed on the specs of each vehicle, but also made sure I had a good experience. I felt very well taken care of and a level of service that surpassed any of the other dealerships I have been to in my search More

A dealership with staff who treat their customers like they are family, and deliver them nothing short of honesty! they are family, and deliver them nothing short of honesty! More

5 - STARS all around. Pre-visit communication with Boris was great & car buying experience on site was amazing. Narcis was very helpful and pleasant to work with. He we Pre-visit communication with Boris was great & car buying experience on site was amazing. Narcis was very helpful and pleasant to work with. He went above and beyond to ensure we had necessary information available to us in courteous and professional manner. He made great suggestions that elevated the whole car buying experience and was very much appreciate it. Finance part was very well explained and Alex was tremendous. Thank You All More

I could not be happier with my experience with the entire staff at City Volkswagen of Evanston. First time mother looking for the perfect family car and Denis, General Sales Manager, knew exactly what we nee staff at City Volkswagen of Evanston. First time mother looking for the perfect family car and Denis, General Sales Manager, knew exactly what we needed. Upon his recommendation, he located the car and had it delivered to us within 24 hours , given the car was 350 miles away. Exceptional service from beginning to end. Denis deserves all the recognition for his hard work. This was my 4th car purchase from VW and this experience was indeed special because of his customer service. I’m looking forward to endless rides with my family in our new ‘23 Atlas Cross Sport. More

It was a great place to get my car. They were friendly and informative. I was able to make a decision quickly. They were friendly and informative. I was able to make a decision quickly. More