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City Volkswagen of Evanston
Evanston, IL
2,499 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,499 reviews
August 22, 2019
Good experience I would strongly recommend your service personnel respond to voice mails. This would eliminate my concerns about the status of the repair of my car, a I would strongly recommend your service personnel respond to voice mails. This would eliminate my concerns about the status of the repair of my car, a 1999 Beetle. Thanks. More
by JJMS888
Verified CustomerEmployees Worked With
Alex Reyes was lead and Brendan Asatouri filled in when Alex was not available., Adam Findley
August 21, 2019
Satisfied & Happy! Autobarn VW of Evanston did a great job ensuring my Certified Pre-Owned (CPO 2016 Tiguan was ready for delivery. Jackie Gonzalez (Sales) jet in contac Autobarn VW of Evanston did a great job ensuring my Certified Pre-Owned (CPO 2016 Tiguan was ready for delivery. Jackie Gonzalez (Sales) jet in contact through the process and made sure both my wife & I were happy with our purchase. More
by GENOPETRO
Employees Worked With
Jackie Gonzalez
August 20, 2019
Excellent!! Mario was very helpful. I really appreciate. Thanks for your time. I would highly recommend the Autobarn. All time was very helpful. I love my car Mario was very helpful. I really appreciate. Thanks for your time. I would highly recommend the Autobarn. All time was very helpful. I love my car More
by Ahmed
August 20, 2019
Good fast sale I used TrueCar to get an internet price and Autobarn VW of Evanston had the best price. I went there first thing in the morning to finalize the deal. I used TrueCar to get an internet price and Autobarn VW of Evanston had the best price. I went there first thing in the morning to finalize the deal. I met with Sharon the internet mgr and she introduced me to Jackie Gonzalez who took great care of me through the rest of the process. It was about 2 hours from the time I walked in to the time I walked out. Most of that was waiting for my loan provider to get back to us. More
by ABELLO_M
Employees Worked With
Jackie Gonzalez
August 15, 2019
customer service needs improvement Car was kept for over 2 weeks with no work done on it. It was supposed to be only a couple of days. I was never updated regarding my vehicle. The repa Car was kept for over 2 weeks with no work done on it. It was supposed to be only a couple of days. I was never updated regarding my vehicle. The repair was finally done after I called several times. I had to go in personally to check the status of the car even though i was told I would get a call back. Loaner car was not even an option because they never have any available. When I went in to my surprise the car had been ready since the day before and no one bothered calling. Adam was helpful but overall not the best customer service. I would definitely go to a different location. More
by mindtrix
Employees Worked With
Brandon Asatouri, Adam Findley
August 09, 2019
Great personal service with a smile Wow! The guys at the Volkswagen of Evanston did it again, this time better. This is the third car I have purchased from these guys and this time it wa Wow! The guys at the Volkswagen of Evanston did it again, this time better. This is the third car I have purchased from these guys and this time it was better than the other time which were great. This one gentleman who's name is Narcis Agic is very good at his job, and Mario Grbavac was great also. For any one looking to purchase a Volkswagen these are your guys. More
by JB00385
August 07, 2019
Friendly and knowledgeable. Problem was taken care of quickly and efficiently. I was told what was happening along the way and informed of the progress by the staff. Problem was taken care of quickly and efficiently. I was told what was happening along the way and informed of the progress by the staff. More
by ROBERTBARSON
Employees Worked With
Adam Findley
August 07, 2019
Friendly service My wife and I had a great experience buying a 2019 VW Tiguan. Yoram helped us navigate the process and he was extremely professional, knowledgeable an My wife and I had a great experience buying a 2019 VW Tiguan. Yoram helped us navigate the process and he was extremely professional, knowledgeable and had a great sense a humor. We would absolutely purchase another vehicle from this location. More
by AVARIAS
Employees Worked With
Yoram Gorges
August 06, 2019
Great service and customer attentiveness The team at the autobarn worked with my wife and I for over 4 hours to make sure we had the right vehicle and the right price. The entire staff was d The team at the autobarn worked with my wife and I for over 4 hours to make sure we had the right vehicle and the right price. The entire staff was diligent and attentive to our questions. The answered all if our questions and they made sure we had an awesome buying experience. I would recommend to everyone looking for a new car. More
by jeffreyfunke
Employees Worked With
July 30, 2019
Always THE BEST Great service, amazing staff. Always there to help and review and explain everything. The best service by far!! I will always shop and service my veh Great service, amazing staff. Always there to help and review and explain everything. The best service by far!! I will always shop and service my vehicles there. More
by eNezirevic
Employees Worked With
Adam Findley
