City Volkswagen of Evanston

10/10 Fast, friendly service. I live in the suburbs and go out of my way to get my car serviced here. The quality of service from everybody exceeds my expec Fast, friendly service. I live in the suburbs and go out of my way to get my car serviced here. The quality of service from everybody exceeds my expectations. Every time. More

Great job I came to the shop for 20K miles maintenance. Everything was taken care fast and well. I will come every time I need maintenance & repairs. I came to the shop for 20K miles maintenance. Everything was taken care fast and well. I will come every time I need maintenance & repairs. More

Bold face lie Disappointed that the dealership would lie about a smoker it’s a very simple question. Why lie it just gives you a terrible reputation. There is on Disappointed that the dealership would lie about a smoker it’s a very simple question. Why lie it just gives you a terrible reputation. There is only one thing I absolutely didn’t want and that was a used car from a smoker . Why lie that’s ridiculous the car was for a teenager More

Excellent service from start to finish We were very pleased with our entire experience at Autobarn VW Evanston. We had been customers of VW in the Goldcoast for 6 years and after being grea We were very pleased with our entire experience at Autobarn VW Evanston. We had been customers of VW in the Goldcoast for 6 years and after being greatly disappointed with the Goldcoast service, we decided to switch to Evanston instead of giving up on the great brand that Volkswagen is. Iryna was our sales consultant and not only was she extremely knowledgeable and helpful but she was kind and not pushy like most salespeople. She was laid back and listened carefully to what we needed, gave us space to look and discuss, and patiently took us throught the whole process - and eventually we left with a new car the same day. The experience was smooth and pleasant, and we really appreciated Iryna’s help! The vibe of the dealership was awesome with great upbeat music, nice hospitality shown by our sales person and last but not least- they have a great selection of new and pre-owned models to choose from. Do yourself a favor- escape the busy downtown and choose personabale service! Highly recommend them! More

Excellent Thank you Mario for your help with getting us into a newer Volkswagen after the car accident of our other car. You never pressured us on what to buy, Thank you Mario for your help with getting us into a newer Volkswagen after the car accident of our other car. You never pressured us on what to buy, and gave professional responses to our questions. I will, and have mentioned this dealer to many of my friends and family members. More

My experience was overall great The sales team worked hard to get me a reasonable credit offer. I recommend their services. Good option for foreign students having no SSN. GOOD The sales team worked hard to get me a reasonable credit offer. I recommend their services. Good option for foreign students having no SSN. GOOD More

One satisfied customer My salesman Goran and his colleagues from the finance department and management were ALL VERY friendly and welcoming. I didn’t feel rushed to make a d My salesman Goran and his colleagues from the finance department and management were ALL VERY friendly and welcoming. I didn’t feel rushed to make a decision on purchasing my vehicle. I would surely recommend Autobarn as dealership who cares about their customers. My overall experience was excellent . More

Damaged new car, re-painted car without my permission, rude! One Star is the lowest rating I can give them and yet they deserve much less. Service tech backed my new 2019 Jetta into another car and damaged bump One Star is the lowest rating I can give them and yet they deserve much less. Service tech backed my new 2019 Jetta into another car and damaged bumper. Took them 1 month to repair bumper. Noticed other paint issues. When dropping off the car, Adam (service manager) at Autobarn Evanston and I specifically discussed that he was to try to have the irregular paint area on the quarter panel addressed via buffing; he was explicitly told not to go through the clear coat and/or repaint. They had the car for another ~3weeks and what did they do? They repainted the quarter panel, without my consent. As with the shotty bumper repairs they had done previously, the quarter panel repaint that they did without my permission, included paint on window gasket, buffer burn on edge and a poor paint job. When trying to pick up my car, I requested detailed written documentation of what work they actually did and the service agent refused to provide it. He demanded that I sign a very light on detail service report. When I wrote a true statement on that receipt, stating VW Autobarn Evanston had my car repainted without my permission, the service guy [Brandon] told me he would not let me leave with my car, I would have to walk home and he shredded the paperwork. I wrote a true statement, that VW Autobarn Evanston repainted my car without my permission. The service tech apparently did not like the truth. Then, Brandon called me an "xxxxxxx". He called me an "xxxxxxx" because I requested detailed documentation of what exactly was done to my car and for stating the truth in writing that they repainted my new car without my permission. Mind you, that up to this point, I did not raise my voice, I did not act in any way irrationally or conducted myself in any way that could be considered as an "xxxxxxx". Be warned to stay far away from this dealership! I am paying full price on a lease for a "new" car that I have barely had in my possession to drive and they damaged repeatedly. Also, note that sales Manager Vic Jalili talks a great game about if there are any issues, he'll be there for you. Then when you call, he doesn't pick up, leave a voice mail, he doesn't call you back, you email him and you get an "unread" notice that he didn't read your email. This dealership is an unnessessary headache that you do not need in your life! Based on my experience, my recommendation is that you do not do any business with the VW Autobarn Evanston dealership! More

Leasing another Jetta Over the last 9 years, my experience with Autobarn Volkswagen has always been a pleasant one. From the customer service to sales, everyone is a pleasu Over the last 9 years, my experience with Autobarn Volkswagen has always been a pleasant one. From the customer service to sales, everyone is a pleasure to work with. They all make the experience of bringing my car in for service to starting a new lease, an efficient and great experience. This past Wednesday I just started my 3rd lease of a brand new Jetta. Goran Bijedic was my sales consultant and is wonderful! He listened to exactly what I wanted and needed. Looking at the options, going over the numbers, and finalizing the details was a seamless process--thanks, Goran! Also the general manager, Narcis Agic, and the finance consultant, Chris Norton, were both very helpful in the buying process. I highly recommend Autobarn! More