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City Volkswagen of Evanston

Evanston, IL

5.0
2,485 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today! So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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1033 Chicago Ave

Evanston, IL

60202

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Showing 2,485 reviews

March 29, 2019

Thanks for the help! I worked with John to purchase a certified pre-owned Passat. I was in and out of the dealership within three and a half hours. Great! Pretty stress fr More

by Laura
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I forgot the gentleman's name who gave me all the papers to sign...Claudio, perhaps?, John Gorzelnik
March 29, 2019

missed important service More costly than I expected and missed replacement of driving light. Sloppy review of service prompt from the car itself. And I mentioned it at check More

by LEONARDS10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brandon in service
Apr 02, 2019 -

City Volkswagen of Evanston responded

Hello, Thank you for providing feedback on your visit with us. I apologize that we did not meet your expectation in regards to the cost of the service and that we missed the driving light. At your earliest convenience, please bring in your vehicle and I will replace that driving light bulb at no charge to you. Thank you for your continued trust in us. Regards, Adam Findley Service Manager

March 29, 2019

VW Atlas Experience We really enjoyed the relaxed atmosphere of this dealership, there was no pressure. The staff was very accommodating with their time and helpful with More

by Phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick McDonald
March 28, 2019

Bold face lie Disappointed that the dealership would lie about a smoker it’s a very simple question. Why lie it just gives you a terrible reputation. There is on More

by DGOEBEL0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Yoram Gorges
March 28, 2019

Great job I came to the shop for 20K miles maintenance. Everything was taken care fast and well. I will come every time I need maintenance & repairs. More

by SADRAGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I doi not remember
March 28, 2019

10/10 Fast, friendly service. I live in the suburbs and go out of my way to get my car serviced here. The quality of service from everybody exceeds my expec More

by BAKIRHAJVAZ92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon, Alex in service. These guys are awesome
March 20, 2019

Timing chain problem They missed the timing chain problem on my 2013 Beetle Turbo, although I myself pointed it out. I was confirmed it in Joliet VW dealership. Complete i More

by theshorin
Recommend Dealer
No
Employees Worked With
AutoBarnTB3 Admin
Apr 02, 2019 -

City Volkswagen of Evanston responded

Hello, Can you please reach out to me directly to discuss your feedback? Missing something so important to the engine of your vehicle is not something I take lightly and want to see where we as a service facility dropped the ball. You can either email me at afindley@autobarncars.com or call me directly at 847-570-3058. Thank you for your time and thank you for providing us feedback on your visit!! Regards, Adam Findley Service Manager

March 20, 2019

Excellent service from start to finish We were very pleased with our entire experience at Autobarn VW Evanston. We had been customers of VW in the Goldcoast for 6 years and after being grea More

by maria1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Hultgren - Finance, Iryna Olshanetska
March 08, 2019

Excellent Thank you Mario for your help with getting us into a newer Volkswagen after the car accident of our other car. You never pressured us on what to buy, More

by Marshell57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Grbavac
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2019

My experience was overall great The sales team worked hard to get me a reasonable credit offer. I recommend their services. Good option for foreign students having no SSN. GOOD More

by Muath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Narcis Agic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yoram Gorges
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