City Volkswagen of Evanston

White Glove Customer Service We have been faithful Volkswagen customers at the Autobarn Volkswagen Evanston location since 1995 and the customer service is outstanding which keeps We have been faithful Volkswagen customers at the Autobarn Volkswagen Evanston location since 1995 and the customer service is outstanding which keeps us coming back. With the awesome leadership of Narcis Agic (GM) and his team, we are treated with dignity and respect and we like the selection of cars for the design, innovation and performance. But more importantly, its the white glove customer service that makes purchasing a car a wonderful experience. We recently worked with Sales Consultant - Patrick McDonald and he took the time to listen carefully to what we needed in a new car and quickly matched us with our new 2017 Passat SE. Both Patrick and Narcis helped us find the best leasing deal for our driving needs. This dealership has integrity and top notch customer service. More

Professionally done I located a used car that I wanted through an auto website and sent a message to the dealer. Emir answered and guided me through the process. He's a g I located a used car that I wanted through an auto website and sent a message to the dealer. Emir answered and guided me through the process. He's a gentleman and highly professional in the way he engages with customers. He offered a test drive and made sure I had enough time to evaluate the car's handling. He then advocated for me with the sales manager to close the deal. I pushed back on a few details but he handled it diplomatically. I drove out with my "new" used car, which was prepped and ready for me when I finished signing the paperwork. Very easy from start to finish, and I appreciated the way I was treated by Emir and the staff of Autobarn. More

Elaine taking over Hi, after the 2nd time taking my VW Beetle to Autobarn, Elaine took over and coordinated a loaner for me. She kept in touch with me daily giving me u Hi, after the 2nd time taking my VW Beetle to Autobarn, Elaine took over and coordinated a loaner for me. She kept in touch with me daily giving me updates. I really appreciated her 'being on top of things'. Joan g de Petrizzi, customer More

If I could give a negative rating I would!! I went in three times to test drive and look at a 2010 Volkswagen Eos. Everything was running well during the test drives and I ended up purchasing th I went in three times to test drive and look at a 2010 Volkswagen Eos. Everything was running well during the test drives and I ended up purchasing the vehicle. Less than 15 minutes into the drive home from the dealer, the transmission started malfunctioning!! I wasn't even 10 miles away from the dealership! I took it in to a mechanic to get a diagnosis and I need to get a new transmission! That's a $7k fix!! I don't know what they did to the car to get it off the lot but I am furious!! These scammers will do anything to sell a car!! Make sure you get a PPI done before purchasing! The employees are nice and helpful but you can't trust anything that comes out of their mouths! More

Very easy to work with We bought our 3rd car here from the Autobarn. We keep coming back because of the upfront pricing and the superior service department. We will be back We bought our 3rd car here from the Autobarn. We keep coming back because of the upfront pricing and the superior service department. We will be back in 4 years to buy our 4th car. More

Mario is the Best After months of research I've decided to purchase a GTI. I was looking at other volkswagen dealerships but I liked Mario. He was not pushy, he listene After months of research I've decided to purchase a GTI. I was looking at other volkswagen dealerships but I liked Mario. He was not pushy, he listened and answered all my questions and concerns and he even stayed later then he needed to be when I came by to visit. He even answered more of my questions after I had purchased the vehicle. I highly recommend this dealership. A lot of other places were very pushy almost to the point of harassment but this is the calmest coolest individual I've met. Thank you. More