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City Volkswagen of Evanston
Evanston, IL
3,041 Reviews
When you visit City Volkswagen of Evanston, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Evanston, IL, today!
So thank you for your interest in City Volkswagen of Evanston. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,041 reviews
March 26, 2026
Had the best experience with my new Tiguan lease at VW Evanston. Sam was extremely helpful and transparent from the beginning. Randy was very personable and knowledgeable and took the time to answer all o Evanston. Sam was extremely helpful and transparent from the beginning. Randy was very personable and knowledgeable and took the time to answer all of my questions and concerns. Randy’s approach was honest and never came off pushy. 10/10 customer experience and would highly recommend this dealership! More
by Fisherr1028
March 26, 2026
Professional and efficient service provided by Mario and his team. I am very happy that I came and purchased here! his team. I am very happy that I came and purchased here! More
by CVD
Employees Worked With
March 26, 2026
Great car dealership, very clean, friendly employees who greet you at the door, nice cars, great pricing. Josh Kemper helped my wife and I out in this car buying process, and might I add he’s a great salesm greet you at the door, nice cars, great pricing. Josh Kemper helped my wife and I out in this car buying process, and might I add he’s a great salesman. Very friendly and very knowledgeable. More
by charlieellis90
Employees Worked With
March 25, 2026
Josh was Great! !! Very professional! Took his time and explained everything, Explained my options succinctly and he was very knowledgeable about his product. Able !! Very professional! Took his time and explained everything, Explained my options succinctly and he was very knowledgeable about his product. Able to answer every question I threw at him. More
by Cherylw125
March 24, 2026
Both Mario and Tim were kind and helpful throughout the buying process. Very happy with the car and service buying process. Very happy with the car and service More
by MauT
March 24, 2026
Mario was very patient and guided us and followed up every day throughout the buying process. He is amazing and this was easily the best car buying experience of my life every day throughout the buying process. He is amazing and this was easily the best car buying experience of my life More
by Eddie
Employees Worked With
March 24, 2026
Every employee I came in contact with went above and beyond to make my experience great. Gilbert was friendly, helpful and an excellent communicator. He did everything he promised and more. He kept in c beyond to make my experience great. Gilbert was friendly, helpful and an excellent communicator. He did everything he promised and more. He kept in contact so I knew exactly what to expect and followed up with me about picking up my car. He knew I had a long drive and had everything prepared so I could get on the road as quickly as possible. I would definitely recommend working with him! More
by Micheleb630
Employees Worked With
March 24, 2026
Great working with Mario. Took his time to explain and go over all the numbers with me. Truly a pleasure to work with Took his time to explain and go over all the numbers with me. Truly a pleasure to work with More
by EJ
Employees Worked With
March 21, 2026
My experience has been very smooth and not as stressful. They really worked hard to help me. They really worked hard to help me. More
by Jihan107
Employees Worked With
March 20, 2026
I must say my experience with Josh was wonderful very personable. Pleasant answered all my questions that I wanted. I would recommend Josh if you ever come in. personable. Pleasant answered all my questions that I wanted. I would recommend Josh if you ever come in. More
by bevannthomas
Employees Worked With
