City Volkswagen of Evanston

Truly an amazing experience here working with Mario. I truly hate the process of buying a car, but Mario made it so easy and made me feel so comfortable I truly hate the process of buying a car, but Mario made it so easy and made me feel so comfortable More

I met with Mario and Manny, and I was in and out within an hour and a half. an hour and a half. More

Professional,knowledgeable,informed,detail oriented,honest,quick to find what fits the family needs,friendly,loan financing options experienced,keeps up with traditional company guidelines,gre oriented,honest,quick to find what fits the family needs,friendly,loan financing options experienced,keeps up with traditional company guidelines,great team player.In general the entire team works together to make costumer come in and find exactly what they need and come out happy and satisfied.The best of the best! More

Nothing but high praise for Mario and his team. Could not have asked for better service Could not have asked for better service More

Worked with Mario for a second time and could not have had a better experience. Very happy with my new car… had a better experience. Very happy with my new car… More

5 stars for Mario and Manny, extremely happy with my car and the service provided by these two and the service provided by these two More

Great experience at City buying my new car. Got to pick out exact car I wanted and did not feel pressured at all Got to pick out exact car I wanted and did not feel pressured at all More

Great dealership and amazing staff. My wife and I are very happy with our new car My wife and I are very happy with our new car More

The process was pretty straightforward. Narcis was great and accommodating of my schedule. I love my nee Atlas! Narcis was great and accommodating of my schedule. I love my nee Atlas! More

I had a really disappointing experience with City Volkswagen of Evanston, pre-owned department. I found a used 2020 Tacoma TRD Off-Road (VIN: 3TMCZ5ANXLM313696) on their site and negotiated a deal re Volkswagen of Evanston, pre-owned department. I found a used 2020 Tacoma TRD Off-Road (VIN: 3TMCZ5ANXLM313696) on their site and negotiated a deal remotely, as I’m based in Michigan. I told them I’d be taking a 6-hour train to pick it up. About 90 minutes into the trip, I got a call saying one of their porters had an accident and damaged the front bumper and headlight (see photo). I get that accidents happen, but their solution? $500 off, a rushed bumper repaint, and shipping me a new headlight—for me to install. I asked for $1,000 off and requested they cover headlight installation locally which I felt was more than fair, but they declined. This wasn’t my mistake—the vehicle now has diminished value, and the paint work was being rushed in a matter of hours before I drove it back home. I’m not a body shop expert, but that doesn’t exactly scream "quality." I ended up finishing the 6-hour train ride to Chicago just to turn around and ride 6 hours back—no truck, no resolution. They did offer to reimburse my train fare, which I appreciated, but that doesn’t make up for the time lost or the fact that they didn’t take full accountability. This truck was meant to be a surprise for my son this week. Instead, it became a frustrating reminder of how some dealers treat long-distance buyers. If you're shopping out of state—proceed with caution. More