City World Toyota
Bronx, NY
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Horrible customer service This place is horrible. They hung up on me three times trying to get an answer about a car I was interested in. The staff are not knowlegable at all. This place is horrible. They hung up on me three times trying to get an answer about a car I was interested in. The staff are not knowlegable at all. They caught attitude with me after I expressed my anger for being hung up on multiple times. Do not deal these people. More
Got soaked by CityWorld Toyota. I had my gear shift cable changed at Cityworld Toyota in the Bronx N.Y. When it became warm enough to use my air conditioner some weeks later, I disc I had my gear shift cable changed at Cityworld Toyota in the Bronx N.Y. When it became warm enough to use my air conditioner some weeks later, I discovered my passenger side carpet was soaked. I went back to see the person who handled the paperwork for my repair . I believe he was either out to lunch or on vacation. I showed a few service people the receipt showing I had work done there. I was told it would be $149.00 to have a look and give an estimate(!) I went to a business client of mine who has a shop and works on exotic Italian cars. The first thing he did was slowly pull back the front carpet starting from under the glove compartment. He showed me the air conditioner drain hose on the floor instead of through the hole in the floor a few inches away from where it belongs! Apparently the tech who did the job did not re-route it through the floor. Problem now solved. I called the service manager who claimed it was NOT possible for the tech to do this and told me to watch U-tube videos on how the job is done instead of OWNING UP TO MAKING A MISTAKE. . I called two other Toyota dealers I normally deal with, without disclosing my name. They said it is very possible this can happen. (Yes, I would have used these dealers if I could have. My shifter cable happened to fail about 400 feet from Cityworld Toyota.)The drain hose outlet just happens to be in the center of the floor near the center console where the shifter is, where they had to do the work.. I pulled up as much carpeting as I could, placed towels underneath and got out most of the water. I propped up the carpet underside with small wood blocks raising the carpet up about four inches. I put a huge tub of Damp-Rid on the driver's side rear floor. Baking the car in the sun, and driving with the windows opened dried it out without mold forming. Lots of my own time and gasoline. I have not resolved the problem with this dealer yet. The service manager DID offer to dry out my car. Why would he do this if he said the mistake was not possible? I have two witnesses, photos and video of the carpet being pulled up. I will soon see what Cityworld does for me. (Or what I may do) They certainly were happy to take nearly $700.00 for the shifter cable repair. I may post a review after I visit them again. More
Bait and switch I am not some unreasonable person but my wife tried to purchase a car from Dayden Carr we had a dead line to meet and they did not car came in few day I am not some unreasonable person but my wife tried to purchase a car from Dayden Carr we had a dead line to meet and they did not car came in few days after we needed it I called and kindly asked Rob the manager for my deposit back he told me we signed a contract which all we filled out was an application and it got a little heated and he said no refunds and hung up. All I want is my deposit refunded. More
Stress free, no pressure, and extremely pleasant From the moment you walk in to when your driving away in a brand new or used car you treated as a most valued customer. The prices were always matched From the moment you walk in to when your driving away in a brand new or used car you treated as a most valued customer. The prices were always matched and dropped even lower. The staff knows all the details and ins and outs of these cars. Honestly you feel as if they are there to help and not trying to take your money and run. No stress and no pressure. Trust me this dealership is worth a visit!!! I Worked with a gentleman named Henry and many others. Just my personal recommendation... More
Best experience Fabian was the best car salesman I've ever dealt with. He did everything in his will to make me happy and he succeeded!. I couldn't be any happier wit Fabian was the best car salesman I've ever dealt with. He did everything in his will to make me happy and he succeeded!. I couldn't be any happier with my new car! Thanks for making the experience easy. More
Keith Dankley sold me on a pre-owned Yaris Keith's professionalism and, above all, honesty, impressed me. He speaks to a customer as if he or she has some intelligence. Keith doesn't Keith's professionalism and, above all, honesty, impressed me. He speaks to a customer as if he or she has some intelligence. Keith doesn't try to pressure you into what you don't want to buy but sells you on the merits of the car you originally had in mind. He also takes care of a customer AFTER the purchase. More
Salesperson was very cool but it took a long time Our salesperson named Travis was very cool but the process took a long time (over 6 hours). There wasn't a lot of wiggle room when it came to negotiat Our salesperson named Travis was very cool but the process took a long time (over 6 hours). There wasn't a lot of wiggle room when it came to negotiations as well and I have a good credit score. Word to the wise don't limit yourself to one dealership. More
Great Experience! I got a great deal on a lease here. Nice car, awesome customer service, No hassle, just a great place to deal with all around. Very happy. Thanks all! I got a great deal on a lease here. Nice car, awesome customer service, No hassle, just a great place to deal with all around. Very happy. Thanks all! More
Great car buying experience This is my first Toyota and I had a wonderful overral experience Julian was great! I love my new car and highly recommend the dealership. This is my first Toyota and I had a wonderful overral experience Julian was great! I love my new car and highly recommend the dealership. More
very satisfied I am a repeat customer 4x! My first three leases were with one person and were great! As that person is no longer there, I worked with Fabian, for I am a repeat customer 4x! My first three leases were with one person and were great! As that person is no longer there, I worked with Fabian, for the first time, Courteous, professional and a pleasure to work with, I was very happy and very satisfied. R.F. More