Cityside Subaru

Carpet repair This was the easiest repair I have ever had. Karen made sure I was completely taken care of. She always goes out of her way to make sure your extremel This was the easiest repair I have ever had. Karen made sure I was completely taken care of. She always goes out of her way to make sure your extremely happy. More

professional and friendly I had a flat tire and they could repair the tire which was great versus buying a new one, The service was quick and friendly and I was on my way to I had a flat tire and they could repair the tire which was great versus buying a new one, The service was quick and friendly and I was on my way to work in no time. More

All expectations met Zander was welcoming and helpful, fully answering all my questions, and promptly finding me when the routine service was complete -- the wait time was Zander was welcoming and helpful, fully answering all my questions, and promptly finding me when the routine service was complete -- the wait time was shorter, in fact, than promised. The basis for choosing to have my car serviced at the dealership is to benefit from superior service and greater knowledge of my specific brand/model. Cityside has bin delivering. More

First time at Cityside I had a great experience at Cityside. Ron took care of me and helped me analyse the radio problem I have been having since buying the car at another I had a great experience at Cityside. Ron took care of me and helped me analyse the radio problem I have been having since buying the car at another dealer last year. He determined that the radio had be faulty since I bought it despite bringing it to dealer I bought it from twice who told me there was nothing wrong. He ordered a new radio under warrenty. I will not have my fabulous Subaru Forrester serviced at Cityside from now on! More

Too Busy to Do a Decent Job I had my car towed there because it was the closest Subaru dealership to where my car broke down. They were too busy to look at the car until the next I had my car towed there because it was the closest Subaru dealership to where my car broke down. They were too busy to look at the car until the next day and wouldn't offer a loaner until they looked at the car. The next morning, I got a call saying the technician drove it and found nothing wrong and I could come pick up the car. I told them something was wrong and did they look under the hood at the engine and they hadn't. All they did was drive it. What? I asked them to take another look and this time look at spark plugs or something that was causing the car to stall. It's a 3 year old car with 33K miles; there's no reason for the engine to falter. Later in the day, I got another call saying another technician drove it and was able to replicate the problem. They said carbon build up in the fuel injector system and that it would cost me $130 to clean out, even though the car was under warranty. I picked up the car and the next day, it promptly broke down again. I brought it to another dealership who didn't immediately find the problem, but didn't feel safe giving it back. They gave me a loaner/rental and kept the car until they fixed it, which required two new sensors and two new injection coils. I don't think Cityside did anything close to what Ira did to figure out what was wrong. Plus, customer service was not customer-focused at all. They didn't care if I drove off with a broken car and didn't care how I got home from the dealer. They were always too busy to look at or fix the car properly. I'll never go back. More

Fast car bying expereince ever, Glen was very helpful and honest.. we actually closed the deal within a half hour.. He took care of everything and the car was ready on time. Glen was very helpful and honest.. we actually closed the deal within a half hour.. He took care of everything and the car was ready on time. More

Fantastic service center I can't say enough about Zander and service team at Cityside Subaru. As a vice president of customer service with my company, I place a tremendous amo I can't say enough about Zander and service team at Cityside Subaru. As a vice president of customer service with my company, I place a tremendous amount of weight on post-sale service and relations - this is where I try to differentiate myself and my product. In my opinion, customer service is how companies differentiate themselves. It is clear Zander holds this same view; he is attentive and customer-focused - a true asset to the Cityside group. You won't go wrong bringing your vehicle into Cityside Subaru for your service. More

Excellent service Glen Dalton was my salesperson and he was excellent. As other reviewers have mentioned, he was knowledgeable and did not pressure me when I spoke wit Glen Dalton was my salesperson and he was excellent. As other reviewers have mentioned, he was knowledgeable and did not pressure me when I spoke with him. He made sure that I understood the features of the Forrester and the Crosstrek which I test drove. He was also interested that I buy the car that best suited my own needs and taste. It was a pleasure to work with him and I will definitely recommend him and this dealership to friends. More

Excellent service Friendly efficient service- I have been a customer for 10 years and have always been happy. I have purchased two Subarus from this dealership. Afte Friendly efficient service- I have been a customer for 10 years and have always been happy. I have purchased two Subarus from this dealership. After having such a good experience with the first car, I purchased my second one at Cityside! More