Cityside Subaru

Very happy with new 2016 Legacy 2.5i My husband and I purchased our first brand new car at Cityside with the help of Tom DAlessandro. We made an appointment the day before to look at the My husband and I purchased our first brand new car at Cityside with the help of Tom DAlessandro. We made an appointment the day before to look at the two models we were most interested in - the 2016 Impreza Hatchback and the Legacy Sedan. Tom was helpful and efficient in setting up test rides for us and never once made us feel under pressure (both time-wise and to buy). We knew we wanted to purchase a car immediately, and Tom was easy to work with and made the process smooth. After just one day we were able to drive home in a Legacy in the model and color we wanted without regrets. We've had many Subaru cars over the years, but happy to finally own a brand new one from a dealership down the road. More

Happy with Service. 6:00AM and the check engine light and flashing brake light signaled trouble and gave my wife and I concern. Within the hour I brought our 2010 Outback 6:00AM and the check engine light and flashing brake light signaled trouble and gave my wife and I concern. Within the hour I brought our 2010 Outback to Cityside, hoping that they could find a slot in an already tight schedule. They did make time to diagnose and solve the problem by the end of the day. And they informed me, to my surprise, that the cost was covered by warranty! My personal thanks to Advisor Karen who saw the project through and kept me informed. And thanks to advisors Ron, Niko, and Zander, as well as Karen, for their past and current professionalism, courtesy, knowledge, ability to listen and are committed to satisfying the needs of their clients. A reflection on excellent management by Joe C. Do I sound too enthusiastic? More

Friendly My legacy has a very sensitive tire light issue. I don't want to fill my own tires as I can't get them quite right. Whenever the light goes on, I make My legacy has a very sensitive tire light issue. I don't want to fill my own tires as I can't get them quite right. Whenever the light goes on, I make an appointment (usually with Karen as she knows me by now) and Subaru takes care of it. They are caring and friendly. I wish it was a little closer to my house, but I feel it is worth the trip. ( there is a dealer closer to me) More

had rain guard/visors installed on doors I wish they had told me as soon as the parts came in..." a couple of days" turned into 3 1/2 weeks. Once I inquired after the parts, they apologized a I wish they had told me as soon as the parts came in..." a couple of days" turned into 3 1/2 weeks. Once I inquired after the parts, they apologized and immediately scheduled me in. The work was done reasonably quickly, and the communication was helpful, upfront and honest. Found out that one of the visors was scratched, and that they would put in a new one when the part comes in. I hope it doesn't take another 3 1/2 weeks. More

Excellent service My Subaru Forester is over ten years old. It has required little service and been incredibly reliable. Cityside has been servicing it for all of th My Subaru Forester is over ten years old. It has required little service and been incredibly reliable. Cityside has been servicing it for all of this time and has been excellent at spotting problems before they became serious. More

New wheel and alignment and regular service The City Side service department is exceedingly, accommodative, thorough and a joy to deal with. They are about solutions and getting to "yes." When The City Side service department is exceedingly, accommodative, thorough and a joy to deal with. They are about solutions and getting to "yes." When a body shop (not affiliated with City Side) was unable to complete repairs in time for the holidays, City Side's service department finished the job later with no hassles. More

Seat Heater Install Took two appointemnts to fix my driver's side seat heater , after 50k miles, but Zander as always was upfront with timing, and cost. Couldn't recomme Took two appointemnts to fix my driver's side seat heater , after 50k miles, but Zander as always was upfront with timing, and cost. Couldn't recommendi these guys more. More

Good job done quickly Except for a big problem with the after market nav and sound system which Cityside had installed, they have done a good job servicing the car. Except for a big problem with the after market nav and sound system which Cityside had installed, they have done a good job servicing the car. More

Recurring issue still not resolved. Came in for my 30k service and recurring issue of rattling noise and squeaking brakes (2nd attempt) 1st attempt mechanic couldn't locate the issue, wa Came in for my 30k service and recurring issue of rattling noise and squeaking brakes (2nd attempt) 1st attempt mechanic couldn't locate the issue, was told rattling noise was a phone case and toys in my car and squeaking noise from brake was rust. 2nd attempt was notified brakes pads are fine and they lub the brakes. Rattling subside and brakes still squeaking. Called back and was told it will take a few days for the lub to work. Called 2 days later, brakes still squeaking and rattling noise is coming back minimally. Repeatedly was told there's nothing they can do about brake pads. Not much help nor solution to problem. Service gave customer feeling car warranty will be up soon and not willing to help. I bet if I come back after warranty is up they will find the source and can fix my car issues since I will be paying out of pocket! 3rd attempt for service to fix rattling noise and squeaky brakes on 1/28, let's see if it CAN BE FIXED. Without pushing me away and wasting my time repeatedly coming back to service for the same issue. More

routine check up The staff is professional and courteous. They kept me informed as to when they took the car in for service. The car was ready within the time stated The staff is professional and courteous. They kept me informed as to when they took the car in for service. The car was ready within the time stated. Added bonus: car returned clean/ washed. More