Cityside Subaru

First-time car buyer success I was wary at the start, but I did my research and asked the right questions. Glen was friendly AND honest and forthright and only wanted to sell me w I was wary at the start, but I did my research and asked the right questions. Glen was friendly AND honest and forthright and only wanted to sell me what he felt was best for me, and nothing more. He could get at the core of what we were looking for, and I felt heard and taken care of the whole way. I would do it again, but I won't need to because Subaru's last a long time! More

No attention to detail I had the service department put a wind kit in as I was experiencing loud wind noise when driving, especially on the highway. They told me they can o I had the service department put a wind kit in as I was experiencing loud wind noise when driving, especially on the highway. They told me they can order a kit for this, and would call when the parts came in. Once the parts were in, I scheduled the appointment, and was told (for the first time) when dropping my car off that this is a large procedure and they would need to keep my car for a couple of nights. I asked what the kit included, and the service worker didn't know. I wasn't prepared for this, and expressed nervousness that I'd encounter more issues after they did the work than the original problem. He reassured me this is a regular procedure, and everything would be fine. When I got my car back, the adjuster for my left mirror didn't work. On top of this, they had turned the lights in the car to "off" instead of "door," to come on when the doors are open. I found this strange, but a couple days later when I got in my car and the lights wouldn't turn off, I realized why they did this. The gasket on my passenger door was sticking to the car when I open the door, and thus won't allow the door to close completely. Instead of investigating WHY the light wouldn't turn off, the service department just lazily avoided the problem. When I called to schedule an appointment for these issues, the first they could schedule me was over a week away. Meanwhile, I can't adjust my side mirror and my doors won't close completely. I told the lady this and she asked me, "What do you want to do?" I can't believe how badly and rudely I was treated, and how much hassle I've gone through for buying a NEW car. To add insult to injury, they scratched the plastic where you open the door on the passenger side and dirtied the interior. I'm resenting buying the car and feel stuck with it. Completely dissatisfied with this service department, avoid it whenever possible! More

Very Happy Everyone was always great. I buy several parts from al. They are all great guys in parts also. They are fortunate to be part of Cityside and Cityside Everyone was always great. I buy several parts from al. They are all great guys in parts also. They are fortunate to be part of Cityside and Cityside should be happy with them. More

Break through service! Cityside Subaru has one of the best service teams I have encountered in a lifetime of shopping, using different professionals and studying business as Cityside Subaru has one of the best service teams I have encountered in a lifetime of shopping, using different professionals and studying business as a consultant and scholar. The team is professional, courteous, efficient, and extremely helpful in every aspect of taking care of my vehicle. I cannot recommend the Service Department highly enough. Nancy in Concord, MA More

I got a Thanksgiving angel not it's Thanksgiving turkey Car salesman have an unfortunate reputation which is not positive. So when everyone goes to purchase a car the background is "watch out you're going Car salesman have an unfortunate reputation which is not positive. So when everyone goes to purchase a car the background is "watch out you're going to be hoodwinked". Boy was I surprised by my experience with Peter. NYTCS is Peter Rosenberg's "handle". Peter is certainly Not Your Typical Car Salesman. I found myself making a new friend, having fascinating conversations, feeling well taken care of, not hoodwinked, but rather participating in a process of finding the best for me, as in ME. He listened and then together we produced a deal that worked for both of us. So if you're looking for a Subaru, or even if you're not, go see Peter. He'll show you that "Love is a Subaru ". Addy S. More

Check engine light on 4-day new vehicle The service advisor seemed genuinely chagrined--maybe more than I was--and immediately took action to get me on my way with a loaned vehicle. It turne The service advisor seemed genuinely chagrined--maybe more than I was--and immediately took action to get me on my way with a loaned vehicle. It turned out to be a simple fix and reinforced my confidence in the dealership. More

Words cannot express how happy i am. I walked into the dealership just to look at a subaru wrx and I thought to myself, no one would help me. Im just a 21 year old, nobody would think I c I walked into the dealership just to look at a subaru wrx and I thought to myself, no one would help me. Im just a 21 year old, nobody would think I could buy this vehicle. However at this dealership I was treated respect. THAT is what helped me make the decision in buying my new 2016 Subaru Wrx. Thank You to everyone there for the support! I also received text messages after buying the car just to see how I was doing! How I was enjoying my car. To me THAT is Customer support. People at this dealership want you to be happy. Highly recommended anyone trying to buy a subaru to go to this place. More

Excellent customer service! I own a 2015 Outback that I purchased and have serviced at Citywide, Several days ago, I damaged the driver's side mirror while pulling out of my sma I own a 2015 Outback that I purchased and have serviced at Citywide, Several days ago, I damaged the driver's side mirror while pulling out of my small garage. I called Cityside and was told to bring in the car and broken mirror pieces to be looked at. I had such a positive experience!!! Nick in the service department couldn't have been nicer and more helpful!!! They had the part that I needed in stock and Nick was able to fit me in right then to have the mirror fixed. It was done in a very short time and for a very reasonable price. Everyone at Cityside always goes above and beyond to make their customers have a great experience in the Service Dept. as well as when they are buying a car. Highly recommend them for sales and service!!!!! Thank you again Nick for all your help - I greatly appreciate it!!!!!! More

Easy and excellent Knowledgeable and Earnest. Mark F. Was extremely helpful and made sure I got the deal I needed. Dealer very diligent wih follow up and ensuring mainte Knowledgeable and Earnest. Mark F. Was extremely helpful and made sure I got the deal I needed. Dealer very diligent wih follow up and ensuring maintenance appointments convenient for me. I can give this dealership my complete recommendation. More

A great team! Nick and Zander at the front desk of the service Center were both informative ,responsive, attentive and incredibly helpful. My 30,000 mile maintenan Nick and Zander at the front desk of the service Center were both informative ,responsive, attentive and incredibly helpful. My 30,000 mile maintenance was completed promptly and the charge was less than the estimate. I have never had better service from any dealer. More